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Thread: Were has Burst.net gone?
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06-19-2002, 10:39 PM #26Junior Guru Wannabe
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- Apr 2002
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- 42
How about informing your current clients what has happened before informing the entire public of it? We still can't give explanations to customers. We need to go to 3rd party forums to find it.
My question to you "thetruestory" is where did you go first prior to coming to a 3rd party forum? Had you called the DC, and we've been here, and answering the phones, you would have know what occurred, and how long the expected downtime was.Thats a joke. BurstNET is having dos attacks every 3-4 days and their network goes down almost every morning. There's never any explanation.
The network just goes down or up whenever they decide.
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06-19-2002, 10:40 PM #27Web Hosting Master
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- Apr 2000
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We offer 99.5% uptime NOT 99.999%.
If you want 99.999% then you'll have to pay 5x as much at another company to get it.
If you do not like our service, then you are free to leave at any time.
We are aware of the problems we had in the past, and took actions to correct such...including hiring a ton of new admins/techs...and support has been phenominal since then, as well as upgrading lines and routers in order to handle the taraffic/capacity/attacks....what more do you want from us? We cannot control a peice of hardware failing! We had a backup plan ready and it was implemented VERY quickly.
If you think you can do better, then maybe you should open up your own data center. I think you'll be quite surprised at all the issues that can arise, and you'll be amazed at how good of a job we really do when you have first hand knowledge of running a data center yourself.
Sean R.
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06-19-2002, 10:54 PM #28Web Hosting Evangelist
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- Sep 2000
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Chill people!
When servers are up, they can be down... .. the important issue is they know about it and they fixed it in a timely manner.
Ethernet Card failed was out of thier control. Hardware failures happen.http://dynastyhost.com -Quality Web Hosting & Reseller Plans
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06-19-2002, 11:08 PM #29New Member
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- Jun 2002
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Burst.net is hella expensive!!!
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06-19-2002, 11:22 PM #30Web Hosting Evangelist
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- May 2002
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- 499
Hmm I got on AIM when I realized something was wrong earlier and got a prompt answer on what was happening. I would say the issue was resolved as quick as it could have been.
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06-19-2002, 11:33 PM #31Dennis Johnson
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- Jun 2001
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- Kalamazoo
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Originally posted by thetruestory
Youre obviously new to burstnet. . . . . . . . .
We've been at BurstNET for nearly a year and have enjoyed fast and professional service and support.
When they launched Nocster, we weren't upset. We were pleasantly surprised and took advantage of their generous offer and set up shop at Nocster as well.
I have nothing but high praise for BurstNET and Nocster both. Other facilities could learn from their practices.
You're not thetruestory. You're just thestory.There is no best host. There is only the host that's best for you.
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06-20-2002, 03:22 AM #32Newbie
- Join Date
- Jun 2002
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- 11
BurstNET: Why don't you setup a mailing list for all of your clients and inform them of downtimes? It does not matter before of after it happens, just inform them!! You're posting explanations on a 3rd party forum as why the network was down for 30+ minutes but you have NOT informed your clients.
Is it so hard to setup a mailing list script and inform your clients? Its not the downtimes that hurt the most, its the being left in the dark.
I'm sure there has been no emails sent out to clients, both Nocster and BurstNET to inform them what happened. Your clients don't need to run after you asking for what happened. ventures online for example has a status page at http://www.voinfo.net/ explaining what happened.
If we don't know what happened, what do we tell our clients? I'm telling you, we look like idiots in front of our clients because we do not know what is going on.
End of the rant under this screen name. When the time comes, i will post my full experience with BurstNET unless BurstNET decides to implement these small requests.
Im sick of:
[list=1][*]Waiting hours for a reboot.[*]Not reaching any staff at night. When reaching someone after calling every minute for 3 hours and getting a reply saying 'Sorry i went to the bathroom'.[*]Having to ask every time what happened if the entire network goes down.[/list=1]
Sean, please keep an eye on your staff and their performance. I'm sure you're trying everything to keep things running but please consider the points and recommendations above. It will save you a lot of trouble.
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06-20-2002, 04:16 AM #33Disabled
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- May 2001
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Right on, truestory! Customers should not have to contact a host or data center to find out why they are down. The host/data center should initiate the FIRST contact and make ALL clients aware of any problem; it's THEIR responsibility.
It's so quick & easy to respond to all of your customers. You have all of their email addresses. Just put them in a script, click on the script, and voila! Takes 2 seconds, and I see no excuse for not doing this, unless you only have one server and your script is on the same server that went down; but a data center with several servers should have no problem.
Also... I thought Burst used switches instead of routers. Aren't switches better?
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06-20-2002, 01:53 PM #34Web Hosting Master
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Originally posted by chrisb
Right on, truestory! Customers should not have to contact a host or data center to find out why they are down. The host/data center should initiate the FIRST contact and make ALL clients aware of any problem; it's THEIR responsibility.
It's so quick & easy to respond to all of your customers. You have all of their email addresses. Just put them in a script, click on the script, and voila! Takes 2 seconds, and I see no excuse for not doing this, unless you only have one server and your script is on the same server that went down; but a data center with several servers should have no problem.
Also... I thought Burst used switches instead of routers. Aren't switches better?
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06-20-2002, 07:43 PM #35Disabled
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- May 2001
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I have an idea. Maybe non-pwebtech hosts should host their server status page at pwebtech ... who has servers that rarely go down or have problems.
However, my post wasn't directed at just Burst. ALL datacenters and hosts should do host a status page outside of their network; but few do.
I understand tho', if you own your own data center, why you would be more reluctant to use another data center for anything else; but that's just ego, and unwise, IMHO.