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  1. #1

    Were has Burst.net gone?

    I dont know if its just my connection but i also tried to contact through my servers and i cant find Burst.net are they down or something - is something up with them???

    I was on Cpanel Forums and then went bye bye all together!

    Umm look now it seems its all of burst net that is down noster included i think...

    Sorry if im wrong but im doing my research.. this is not to bad mouth the company but i cant upgrade the cpanel etc... and that is a biggy for me.

    Anyway if its just me please forgive me but i dont think so!

    Kind regards
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  2. #2
    They're having problems with the router
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  3. #3
    Join Date
    Feb 2002
    Location
    Boston MA
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    245
    Was a small line poop. Probably a router reboot or small DOS attack. But it's all up now. CPanel site is still down though. I think Nick is working on the CPanel boxes. Adding new apache and stuff.

  4. #4
    Join Date
    Nov 2001
    Location
    Vancouver
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    2,416
    Dead from West Coast of Canada...

  5. #5
    Join Date
    Oct 2000
    Posts
    320
    still dead here too

  6. #6
    Nocster is up
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  7. #7
    Join Date
    Feb 2002
    Location
    Boston MA
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    Yup just went back down. Must be another reboot. Maybe their adding stuff to the router. One thing I know for sure is they are still tweaking the routers to give customers the best quality.

  8. #8
    Both Nocster and Burst are down for me.
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  9. #9
    Join Date
    Nov 2001
    Location
    Vancouver
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    0 packets received, 100% packet loss

    Quality worth waiting for?
    Waiting for Quality?
    Quality Waiting?

    “Even those who arrange and design shrubberies are under
    considerable economic stress at this period in history.”

  10. #10
    Join Date
    Nov 2001
    Location
    Vancouver
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    2,416
    Hmmm:
    This is the 2nd Distributed Denial of Service (DDoS) Attack in 6 days. I am glad to say we only have two servers still on Burst and we will be moving them soon!
    http://www.webhostingtalk.com/showth...083#post398083

    (burst.net appears to be back 'on the air')
    “Even those who arrange and design shrubberies are under
    considerable economic stress at this period in history.”

  11. #11
    Join Date
    Feb 2002
    Location
    Boston MA
    Posts
    245
    Well I've had my server there over 6 days and never had a problem. I think he is just a upset customer.

  12. #12

    My customers don't want to hear about it was only a router reboot! They have had it with Burst Net. All my customers know is they can't get to their web page.

    That is what this is all about..... Right?
    Dale Crow
    GH1 Web Hosting, Inc.
    http://GH1.com
    The attention span of a computer is only as long as its power cord.

  13. #13
    Join Date
    Apr 2000
    Location
    Nevada, US
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    5,433
    One of the Gigabit Ethernet cards on our new Cisco 12000 Series Router failed.

    We replaced the card with backup hardware, and were back up and running in 20-30 minutes.

    Our response time was not bad at all I must say...

    Hardware failures happen :-(

    Sean R.
    BurstNET

  14. #14
    Join Date
    Feb 2002
    Location
    Boston MA
    Posts
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    When I was looking for a new host I spent about a week in rackshacks IRC chat room. Every single day customers came in complaining about routers going down. Even big companies have problems. You can't predict failed hardware nor DOS attacks.

    EDIT
    Forgot to mention that rackshack customer service in the IRC chat room wasn't very helpful when these people complained. One night I saw a router out for over an hour.

  15. #15
    Originally posted by NixHosting
    Yup just went back down. Must be another reboot. Maybe their adding stuff to the router. One thing I know for sure is they are still tweaking the routers to give customers the best quality.
    Thats a joke. BurstNET is having dos attacks every 3-4 days and their network goes down almost every morning. There's never any explanation. Instead of serving current BurstNET clients better, they launched Nocster ...while BurstNET dedicated clients need to wait 5 hours for a reboot.

    I will post my story soon.

  16. #16
    Originally posted by NixHosting
    You can't predict failed hardware nor DOS attacks.
    No, it just happens every few days to BurstNET. Thats all.

  17. #17
    It wasn't a router reboot, there was a bad Gigabit card in the router, which died, and we were back online within 30-40 minutes. We had the backup inventory in stock for such an event, and replaced it as needed. It is a brand new Cisco 12000 router installed, and within 30 seconds of the failure, our network admins diagnosed the problem, and began the swap. Everything is backup online, and we did the best that we could in the shortest amount of time possible. I am sorry for the inconenience to all of my customers, and wish that these events never transpired. I am happy, that we were prepared for such an event this time, and were able to resolve it in the shortest amount of time possible.

    Sincerely,

  18. #18
    How about informing your current clients what has happened before informing the entire public of it? We still can't give explanations to customers. We need to go to 3rd party forums to find it.

  19. #19
    Join Date
    Apr 2000
    Location
    Nevada, US
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    5,433
    << No, it just happens every few days to BurstNET. Thats all. >>

    thetruestory
    Newbie
    Registered: Jun 2002
    Posts: 2



    Shouldn't you be using your regular screen name to post that?


    Sean R.
    BurstNET

  20. #20
    Join Date
    Feb 2002
    Location
    Boston MA
    Posts
    245
    Yes next time hardware fails call thousands of customers and say we will be fixing this and that. But make sure nobody fixes anything until you call everyone.

  21. #21
    you will fine out my regular screen name when the time comes.

  22. #22
    Join Date
    Feb 2002
    Location
    Boston MA
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    245
    Post on your real name. If you are paid up to date they can't shut you off. So be a man and stand up for what you beleive.

  23. #23
    Originally posted by NixHosting
    Yes next time hardware fails call thousands of customers and say we will be fixing this and that. But make sure nobody fixes anything until you call everyone.
    Youre obviously new to burstnet. All customers, large or small, never get informed. The network just goes down or up whenever they decide. Same with servers. Reboots and rack moves in the middle of the night without informing clients.

  24. #24
    Join Date
    Feb 2002
    Location
    Boston MA
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    Correct I'm a new customer BUT service has been excellent from day one.

  25. #25
    Theyre pretty good when there are no problems. What happens is that there are sometimes 2-3 weeks of great performance and when the problems start, they just dont stop.

    One More DDoS for Burst.net

    problems connecting burst

    More problems with Burst

    Burstnet Is Down?

    BurstNet Down Again

    Pissed of at Burst.net

    Sean i believe you run a good company. Please take better care of your current BurstNET clients and they will recommend you. If you leave them in the dark for 6 hours to reboot a server from midnight until the morning, very bad things can happen which are not good for your reputation.

    Think about it.

  26. #26
    How about informing your current clients what has happened before informing the entire public of it? We still can't give explanations to customers. We need to go to 3rd party forums to find it.
    That's an interesting point. When this unfortunate situation arised, myself, and 4 other staff members took portable phones around with us, for any client who was calling in to imform them of the situation. Since coming back online, we have all been on AIM responding to inquiries as to what occurred. Why is it your not responding to your clients? But rather are at a 3rd party forum getting involved in a soon to be flaming thread.

    My question to you "thetruestory" is where did you go first prior to coming to a 3rd party forum? Had you called the DC, and we've been here, and answering the phones, you would have know what occurred, and how long the expected downtime was.
    Thats a joke. BurstNET is having dos attacks every 3-4 days and their network goes down almost every morning. There's never any explanation.
    Have you ever asked for an explanation?

    The network just goes down or up whenever they decide.
    Yes, in efforts to improve overall service performance, I purposely bring the network down every few weeks, as we like. Networks don't just go up or down when we decide. Networks are unfortunately at risk of DDOS attacks, hardware failures, emergency upgrades. None of the staff enjoy it, and certainly none of the customers do either. The last unscheduled network upgrade was because of a DOS attack that was effecting the router CPU load, and it became emminent to perform an upgrade which was not planned until a few days later with warning to clientelle. For the benefit of the moment, we have to make decisions on the fastest possilble solution to any problem, with the lowest downtime. It is impossible to predict emergencies. All we can do is to take precautions that in the event of one, that we are prepared, and take necessary action against it. I do need to get back to work now, and resolve any customer complaints that may have arisen.

  27. #27
    Join Date
    Apr 2000
    Location
    Nevada, US
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    5,433
    We offer 99.5% uptime NOT 99.999%.

    If you want 99.999% then you'll have to pay 5x as much at another company to get it.

    If you do not like our service, then you are free to leave at any time.

    We are aware of the problems we had in the past, and took actions to correct such...including hiring a ton of new admins/techs...and support has been phenominal since then, as well as upgrading lines and routers in order to handle the taraffic/capacity/attacks....what more do you want from us? We cannot control a peice of hardware failing! We had a backup plan ready and it was implemented VERY quickly.

    If you think you can do better, then maybe you should open up your own data center. I think you'll be quite surprised at all the issues that can arise, and you'll be amazed at how good of a job we really do when you have first hand knowledge of running a data center yourself.


    Sean R.
    BurstNET

  28. #28
    Chill people!

    When servers are up, they can be down... .. the important issue is they know about it and they fixed it in a timely manner.

    Ethernet Card failed was out of thier control. Hardware failures happen.
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  29. #29
    Burst.net is hella expensive!!!

  30. #30
    Hmm I got on AIM when I realized something was wrong earlier and got a prompt answer on what was happening. I would say the issue was resolved as quick as it could have been.

  31. #31
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    Originally posted by thetruestory


    Youre obviously new to burstnet. . . . . . . . .
    Well, I'm not new to Burst. And as one that is not new , all I can say about your posts is
    We've been at BurstNET for nearly a year and have enjoyed fast and professional service and support.
    When they launched Nocster, we weren't upset. We were pleasantly surprised and took advantage of their generous offer and set up shop at Nocster as well.
    I have nothing but high praise for BurstNET and Nocster both. Other facilities could learn from their practices.

    You're not thetruestory. You're just thestory.
    There is no best host. There is only the host that's best for you.

  32. #32
    BurstNET: Why don't you setup a mailing list for all of your clients and inform them of downtimes? It does not matter before of after it happens, just inform them!! You're posting explanations on a 3rd party forum as why the network was down for 30+ minutes but you have NOT informed your clients.

    Is it so hard to setup a mailing list script and inform your clients? Its not the downtimes that hurt the most, its the being left in the dark.

    I'm sure there has been no emails sent out to clients, both Nocster and BurstNET to inform them what happened. Your clients don't need to run after you asking for what happened. ventures online for example has a status page at http://www.voinfo.net/ explaining what happened.

    If we don't know what happened, what do we tell our clients? I'm telling you, we look like idiots in front of our clients because we do not know what is going on.

    End of the rant under this screen name. When the time comes, i will post my full experience with BurstNET unless BurstNET decides to implement these small requests.

    Im sick of:
    [list=1][*]Waiting hours for a reboot.[*]Not reaching any staff at night. When reaching someone after calling every minute for 3 hours and getting a reply saying 'Sorry i went to the bathroom'.[*]Having to ask every time what happened if the entire network goes down.[/list=1]

    Sean, please keep an eye on your staff and their performance. I'm sure you're trying everything to keep things running but please consider the points and recommendations above. It will save you a lot of trouble.

  33. #33
    Join Date
    May 2001
    Posts
    1,513
    Right on, truestory! Customers should not have to contact a host or data center to find out why they are down. The host/data center should initiate the FIRST contact and make ALL clients aware of any problem; it's THEIR responsibility.

    It's so quick & easy to respond to all of your customers. You have all of their email addresses. Just put them in a script, click on the script, and voila! Takes 2 seconds, and I see no excuse for not doing this, unless you only have one server and your script is on the same server that went down; but a data center with several servers should have no problem.

    Also... I thought Burst used switches instead of routers. Aren't switches better?

  34. #34
    Join Date
    Aug 2001
    Location
    Matrix
    Posts
    2,469
    Originally posted by chrisb
    Right on, truestory! Customers should not have to contact a host or data center to find out why they are down. The host/data center should initiate the FIRST contact and make ALL clients aware of any problem; it's THEIR responsibility.

    It's so quick & easy to respond to all of your customers. You have all of their email addresses. Just put them in a script, click on the script, and voila! Takes 2 seconds, and I see no excuse for not doing this, unless you only have one server and your script is on the same server that went down; but a data center with several servers should have no problem.

    Also... I thought Burst used switches instead of routers. Aren't switches better?
    You are right but burst may not do it to save business good will. Although a network status page should be hosted outside burst network which customer should go and see what's going on. Atleast they can give this link to current customers so if anyone is known that they are down should go there and see what's up. in this way it will save there much time and goodwill and also we will get some sort of satisfaction what is going on and explain to our customers.

    just my $0.02
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  35. #35
    Join Date
    May 2001
    Posts
    1,513
    I have an idea. Maybe non-pwebtech hosts should host their server status page at pwebtech ... who has servers that rarely go down or have problems.

    However, my post wasn't directed at just Burst. ALL datacenters and hosts should do host a status page outside of their network; but few do.

    I understand tho', if you own your own data center, why you would be more reluctant to use another data center for anything else; but that's just ego, and unwise, IMHO.

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