Results 1 to 31 of 31
  1. #1
    Join Date
    May 2004
    Location
    Milton, Florida
    Posts
    783

    Thumbs up PlatinumServerManagement - so far so good :D

    Just signed up for them and thus far Im impressed

    I have opened 5 tickets today (1 to harden and secure my server; 4 others to install misc software) and 4 of the 5 are completed already (in less then 3hours) the 5th I just submitted a few minutes ago..

    I'll post a 1-month review of them when the time comes...

  2. #2
    Join Date
    Oct 2005
    Posts
    835
    Glad to see your happy, they seem to be on the top of server management around here. Pat your self on the back, because you made a good choice.

  3. #3
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Quote Originally Posted by platinumn23
    Just signed up for them and thus far Im impressed

    I have opened 5 tickets today (1 to harden and secure my server; 4 others to install misc software) and 4 of the 5 are completed already (in less then 3hours) the 5th I just submitted a few minutes ago..

    I'll post a 1-month review of them when the time comes...
    For once I actually agree with you Robert

    Good choice. You'll never regret going with PSM.
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  4. #4

    Thumbs up

    Quote Originally Posted by Frimon86
    Glad to see your happy, they seem to be on the top of server management around here. Pat your self on the back, because you made a good choice.
    PSM are a life saver! I have been with them for a month now and I dont know where I would be without them!
    Snapya

  5. #5
    Join Date
    Oct 2002
    Location
    Virginia
    Posts
    787
    good to hear, I signed up with them a few days ago and they fixed a problem in 6 minutes that rack911 had been ignoring for a week, my server is already "managed" but I will be staying on with PSM as gratitude for getting my server back to normal and as a second layer of administration
    UrlRedo.com - short URL service

  6. #6
    Join Date
    Aug 2005
    Location
    Seattle, WA
    Posts
    1,167
    I'll echo the general sentiment by saying PSM is amazing for what we need. I wouldn't consider them a full on replacement for a proactive management team or onsite hands, but its the next best thing and a hundred times cheaper.

  7. #7
    Join Date
    Mar 2005
    Location
    Argentina
    Posts
    217
    I second every positive opinion of PSM.
    DuplikaHosting en Argentina made with love
    Trusted by more than 4000 customers since 2005.

  8. #8
    Join Date
    Dec 2001
    Location
    India
    Posts
    129
    With so many recommendations about PSM, I signed up with them and I asked for a refund within initial 3 days of signing up and within 3 hours on first opportunity to work with them.

    I think they are totally overloaded with tickets.
    IndNet.Net - Since 1998

  9. #9
    Join Date
    Jul 2005
    Location
    New Jersey, US
    Posts
    1,507
    Quote Originally Posted by EssEss
    With so many recommendations about PSM, I signed up with them and I asked for a refund within initial 3 days of signing up and within 3 hours on first opportunity to work with them.

    I think they are totally overloaded with tickets.
    I checked your account and here's the exact response times to all 4 of your tickets that you submitted within 3 days:
    Ticket #1 response time 18 minutes
    Ticket #2 response time 59 minutes
    Ticket #3 response time 2 hours 8 minutes
    Ticket #4 response time 4 minutes

    I don't know anyone that would consider those response times indicative of us being overloaded with tickets.

    The only problem you had was you opened a ticket requesting a migration to be started exactly 22 hours from the time you opened the ticket, and it wasn't started at the exact moment you wanted. We went to start it approx. 3 hours after it was scheduled to start and your server was already down at that point, which we informed you of.

    By the time the server came back up, you told us to cancel your account already.
    PlatinumServerManagement (also known as PSM)
    The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
    Providing quality support for OVER 18 years! Currently supporting over 3,000+ servers monthly!

    www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.

  10. #10
    Quote Originally Posted by EssEss
    With so many recommendations about PSM, I signed up with them and I asked for a refund within initial 3 days of signing up and within 3 hours on first opportunity to work with them.

    I think they are totally overloaded with tickets.
    I am getting really sick of people here who always have something to complain about.... and never give the other party a chance to sort everything out.
    Snapya

  11. #11
    Join Date
    Apr 2003
    Location
    Canada
    Posts
    587
    Their response times to your tickets look good to me, and they've always been fast with us.

    One thing I've always noticed is their ability to prioritize well. Urgent tickets always get fast responses.
    Mike
    cPanel/WHM scripts at Premier Website Solutions (all your website needs)
    Support young figure skaters in training. juniorskaters.com

  12. #12
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Quote Originally Posted by Premier
    One thing I've always noticed is their ability to prioritize well. Urgent tickets always get fast responses.
    Yep..They know what's "life threatening" and what isn't.
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  13. #13
    We have been now with PSM for over 2.5years and each time PSm have handled our support tickets with a high professional manner and responce. In fact our servers hardly need to be looked into as we know from day one that they have been setup and configured by PSM and not a lot goes wrong. Resently we added to our pool of servers, dedicated servers that are offered by coastinc and managed by PSM, cant be any happier. PSM are our only choice when it comes to server management. Thanks guys....keep up the great work

  14. #14
    Join Date
    Oct 2006
    Location
    US
    Posts
    27
    Congratulations! Good support )
    For my site I choose 24/7 solutions - Professional managed hosting. It's O'k for now.

  15. #15
    Join Date
    Dec 2005
    Posts
    116
    We are going on our 3rd Month with PSM and are very happy with the service and response time, especially the price, cant beat 29.95 for the 1st server.

    Regards,

  16. #16
    hello there.. im new in server so i will be needing some management from 3rd party..
    does PSM offer support tickets for my clients (just a question)... will they optimize or configure my unmanage server when i signup? i have a reseller account that needs to transfer to my dedicated box can they help me to migrate the sites especially the reseller account to my dedicated box? i will be needing the server to be optimized and configure for reseller accounts. anything that needs to be fix in my unmage hosting... i was seraching for info about PSM cos i just heard it from someone.. hope to hear from you soon guys..

  17. #17
    another thing.. my server is freebsd i hope they are fine with that. do they have msn/icq/ym support? hope to hear from you soon!!!

  18. #18
    Join Date
    Jul 2006
    Posts
    190
    My experience with them was absolutely horrible ended up with me spending waaay more money then i used to

  19. #19
    ahh ok.. lets hear from them

  20. #20
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Quote Originally Posted by medialove
    hello there.. im new in server so i will be needing some management from 3rd party..
    does PSM offer support tickets for my clients (just a question)... will they optimize or configure my unmanage server when i signup? i have a reseller account that needs to transfer to my dedicated box can they help me to migrate the sites especially the reseller account to my dedicated box? i will be needing the server to be optimized and configure for reseller accounts. anything that needs to be fix in my unmage hosting... i was seraching for info about PSM cos i just heard it from someone.. hope to hear from you soon guys..
    PSM does offer a reseller program for their services at the cost of $19/month/server if you are referring to having them support dedicated servers that you have resold. However, if you are asking if they provide support to shared/reseller customers, then the answer is no. You would need an outsourced support provider like http://www.touchsupport.com or http://www.thinksupport.net.

    They will optimize and configure your unmanaged server as long as it is RedHat/CentOS/Fedora and has cPanel. By purchasing their services, you unmanaged server essentially becomes a managed server.

    I don't believe they can transfer accounts from a reseller plan to a dedicated server because they need root access to both servers to do this, and they would only have root access to your dedicated server.

    If you have other questions, you might be best contacting [email protected].
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  21. #21
    Quote Originally Posted by CX.Eric
    My experience with them was absolutely horrible ended up with me spending waaay more money then i used to
    Care to share more details?

  22. #22
    Join Date
    Jun 2005
    Location
    Indianapolis
    Posts
    77
    I have used PSM for about 2months now. They have been great I have had no problems with them and there staff is great they break down and explain the problem to you if you don't understand instead of just saying we fixed
    RackSurge - Superior Hosting Solutions
    Shared, Reseller cPanel Web Hosting w/ Fantastico, Dedicated, VPS Solutions, Ruby on Rails, PHP4 and 5, Tomcat.
    Premium Network - Level(3), Savvis, AT&T, PCCW Global, nLayer, and TeliaSonera

  23. #23
    PSM rocks and they will take care of all your needs and then some.

    I just wish i didnt start learning alot of things on my own so i could keep them around

  24. #24
    Quote Originally Posted by Nick H
    PSM does offer a reseller program for their services at the cost of $19/month/server if you are referring to having them support dedicated servers that you have resold. However, if you are asking if they provide support to shared/reseller customers, then the answer is no. You would need an outsourced support provider like http://www.touchsupport.com or http://www.thinksupport.net.

    They will optimize and configure your unmanaged server as long as it is RedHat/CentOS/Fedora and has cPanel. By purchasing their services, you unmanaged server essentially becomes a managed server.

    I don't believe they can transfer accounts from a reseller plan to a dedicated server because they need root access to both servers to do this, and they would only have root access to your dedicated server.

    If you have other questions, you might be best contacting [email protected].
    thanks nick h. is it safe to give them infos/root access? ill check on them later again...

  25. #25
    Been with PSM since their beginning for well over 1 year now.

    Simply the best server management for the price. There is simply nothing that the techs will not do for you.

  26. #26
    Anyone know of a similiar service that is compatible with Plesk control panel on a Linux box?
    Thanks,

    CompWorld

  27. #27
    Join Date
    Oct 2005
    Location
    Malta, MT
    Posts
    216
    Quote Originally Posted by medialove
    another thing.. my server is freebsd i hope they are fine with that. do they have msn/icq/ym support? hope to hear from you soon!!!
    As long as i know PSM does not manage freeBSD servers only linux if im not mistaken.
    Signature coming Soon!

  28. #28
    Quote Originally Posted by daylightnetworks
    As long as i know PSM does not manage freeBSD servers only linux if im not mistaken.
    too bad.. any other server management company that accept freebsd?

  29. #29
    Sounds Great! I will be signing up in the morning. Thanks to everyone for the 'indirect' advice!

    Best Regards

  30. #30
    Join Date
    Sep 2003
    Posts
    3,854
    Have 4 servers being managed by PSM (will be adding a whole lot more soon!). In my opinion, they are the best thing since sliced bread.
    InnoHosting, Performance Web Hosting || US: 1-888-522-INNO UK: 0800 612 8075
    Web Hosting - Virtual Servers - Managed Servers - Application Hosting
    Reseller Hosting with WHMCS & Preloaded KB | SSL | activGuard | End User Support
    LiteSpeed / CloudLinux / Idera Backups / True 24x7 Support / 10+ Years in Business

  31. #31
    Join Date
    Oct 2004
    Location
    Oneida, NY
    Posts
    2,842
    Quote Originally Posted by medialove
    thanks nick h. is it safe to give them infos/root access? ill check on them later again...
    It is safe to give all companies I listed root access, yes
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

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