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  1. #1
    Join Date
    Jul 2002
    Location
    Malaysia
    Posts
    99

    turnkeyresellers off the radar?

    I have a backup account hosted with them internap and its down. Their website turnkeyresellers.com is also down.

    Traceroute at dnsstuff.com could not determine the IP for turnkeyresellers. Strange I thought.

    Anyone else down?

  2. #2
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    i was but it appears to be up now, i noticed it was down around 3 and half hours ago

    EDIT: i take that back the server appears to be back up but not HTTP

    EDIT2: all seems fine now
    Last edited by BeZazz; 11-05-2006 at 09:53 AM.

  3. #3
    Join Date
    Jul 2002
    Location
    Malaysia
    Posts
    99
    yes it is back up.. thx

  4. #4
    its up now but FTP is still out. no replies for a few days from them.

  5. #5
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    i never noticed that ftp is down(i hope none of my clients do lol), yer i havnt had a reply to a ticket i opened 2 days ago, my ticket wasnt a support request tho

  6. #6
    my clients are jumping and they haven't restart ftp service yet -sigh-

  7. #7
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    i just submitted a ticket about ftp

  8. #8
    looks like i gotta look for alternative measures in case turnkeyreseller is completely gone.

  9. #9
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    yes it is a bit worrying that support tickets havnt been replied to in days

  10. #10
    yeah mate. im still in the midst of looking for another reseller just in case.
    problem is the clients migration from one host to another. wonder if this could be executed smoothly.

  11. #11
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    you would just have to do manual backups of the accounts and get the admin of the new server to install them

  12. #12
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    all is fine now with the server and tickets have been replied to and a reason provided for the delay which was personal so i wont post it here

    i can say i was starting have doubts about turnkeyresellers but those doubts are gone now

  13. #13
    yeah i got the news. all's ok now

  14. #14
    Join Date
    Apr 2002
    Location
    South Carolina
    Posts
    497
    Guys,

    Sorry about that. I rebooted the server when it was not responsive on Sunday then had a friend restart apache. I was without internet for several days due to a death in my family. The monitor I have only monitores apache. What I may do is assign a couple of resellers the ability to restart services in the event a service fails where I am unavailable. Again, sorry for the downtime as it was not planned.

  15. #15
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    the server has been under load for a few hours now
    i cant even get http://turnkeyresellers.com/ to load

  16. #16
    yup same problem here. all clients cant load either.
    havent got a reply yet.

  17. #17
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    i sent an email to support a couple of hours ago and i am yet to hear back

  18. #18
    i think its another outage again *sigh*

  19. #19
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    it is starting to get to often, previous times i have lost clients...i hope i dont this time

  20. #20
    my clients are still loyal - so far. and btw his yahoo mail is disable or no longer in use.

  21. #21
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    Quote Originally Posted by rsaylor
    Guys,

    What I may do is assign a couple of resellers the ability to restart services in the event a service fails where I am unavailable
    has this been done?
    if so is there anyway we can contact any of these guys/gals?

  22. #22
    i have also tried his blurstorm email - no reply yet.
    i have also offer to restart service for him but no news yet.

  23. #23
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    @ desker do you live in the US (i live in australia) if so have you tried calling the phone number in the whois details?

  24. #24
    http seems ok now

  25. #25
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    the load is still up and down but yes http is currently working

  26. #26
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    i still havnt had a reply to my support ticket and http is currently down/underload once again

  27. #27
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    http is down/under so much load it isnt responding again :/

    EDIT: i just found http://www.webhostingtalk.com/showth...40#post4211440 ....
    Last edited by BeZazz; 11-20-2006 at 05:52 AM.

  28. #28
    oh no not again!!!
    anybody contacted them ???

  29. #29
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    i havnt got a reply to the support ticket i lodged last time (3 or so days ago)

  30. #30
    he responding at las

  31. #31
    Join Date
    Apr 2002
    Location
    South Carolina
    Posts
    497
    Sorry guys, the issue was due to a user abusing the apache server. That user has been permently suspended. I also also added the two of you restart abilities in WHM. As far as the load, we run a nightly backup. The backup is mission critical to complete and is done in the night hours of the US. I understand that is prime time for your country but I feel the backup's have to be done nightly to protect everybody's data. If any of you wishes to monitor the load at night give me the numbers you are seing. I could take larger sites off the nightly backup and run those weekly only as a solution. To monitor the load you can see it on my main page.

  32. #32
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    ok thanks for that well i spose if i can retsart a failed service i wont be such a thorn in your side lol

    with the server load and http unresponsive if the account was just suspended it is possible that backups and user abusing the apache server together were causeing the load problems and they wont be an issue now

  33. #33
    Join Date
    Dec 2001
    Location
    127.0.0.1
    Posts
    3,640
    Isn't there more than 1 person at the helm of Turnkey Resellers?

  34. #34
    Join Date
    Apr 2002
    Location
    South Carolina
    Posts
    497
    It is possible that the person (actually 2) were sending UPD floods more then likely downlevel programs as phpbb, etc. So, these events were happening at night along with the backup. Let me know how the load runs tonight and that will determin if any further action is needed. Turnkey is primarly ran by myself. It is a small company with not a lot of users.

  35. #35
    Join Date
    Jul 2006
    Location
    Australia
    Posts
    3,059
    ok mate

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