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  #1  
Old
Retired Moderator
 
Join Date: Apr 2004
Location: Venezuela
Posts: 253

What is your favorite response from your server management company?


Hi guys,

This topic maybe ironic, but since I am not saying any names I think I am not hurting anybody.

Sometimes I feel a little frustrated with some answers from some servers management companies or support companies.

So, maybe this is a good way to do some therapy and relax!

Here it's my first one:

Quote:
I will look into this and update you shortly.
.....
Of course hours later... no response…

I am the only one?

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  #2  
Old
Retired Moderator
 
Join Date: Jun 2004
Location: Canada
Posts: 2,327
You're not a customer of ours, there are no records, please stop requesting assistance. (Two e-mails prior, I had sent in my Customer I.D.)

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  #3  
Old
Junior Guru Wannabe
 
Join Date: Aug 2006
Posts: 59
They usually respond "We are currently consulting this issue with the data centre." after less than a minute of asking for assistance, then they disapear for while(usually 48 hours) and tell me that such issues are not included in my managment plan.

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  #4  
Old
Community Guide
 
Join Date: Jul 2003
Location: Kuwait
Posts: 5,099
"We have escalated your issue." -- escalated to what? Ultra-Super-Duper Slow Response?!

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  #5  
Old
Retired Moderator
 
Join Date: Apr 2004
Location: Venezuela
Posts: 253
Here is a good one:

Quote:
Moving to level 2
After some days the same guy that moved to level 2 fixed the issue

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  #6  
Old
Local tech for Los Angeles
 
Join Date: Feb 2003
Location: North Hollywood, CA
Posts: 2,541
I really don't know, closing.

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  #7  
Old
Newbie
 
Join Date: Apr 2005
Posts: 9
"I have no idea why this is occurring."

And 24 hours later, no response!

  #8  
Old
Invented the Internet
 
Join Date: Feb 2001
Location: West Michigan, USA
Posts: 9,675
We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

"Server needs an OS reinstall"

Problem? Apache needed to be restarted.

--Tina

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  #9  
Old
Retired Moderator
 
Join Date: Apr 2004
Location: Venezuela
Posts: 253
Quote:
Originally Posted by AH-Tina
We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

"Server needs an OS reinstall"

Problem? Apache needed to be restarted.

--Tina

I had one of thouse and te problem was solved by an Apache reinstall...

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  #10  
Old
Ex-Hoster
 
Join Date: Apr 2005
Location: Istanbul
Posts: 763
Quote:
Please let me know if you need any further assistance.
Quote:
This has been fixed
These are my favorites

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Kind regards

  #11  
Old
Web Hosting Master
 
Join Date: Nov 2005
Location: Australia
Posts: 640
Quote:
Originally Posted by Jeremy
I really don't know, closing.
this is awsome

  #12  
Old
Retired Moderator
 
Join Date: Apr 2004
Location: Venezuela
Posts: 253
Quote:
Originally Posted by Jeremy
I really don't know, closing.
Hope that you don't meet that guy in person never

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  #13  
Old
Invented the Internet
 
Join Date: Feb 2001
Location: West Michigan, USA
Posts: 9,675
Quote:
Originally Posted by tuwebfacil
I had one of thouse and te problem was solved by an Apache reinstall...
Apache needed to be restarted, so you reinstalled it???

--Tina

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  #14  
Old
Retired Moderator
 
Join Date: Apr 2004
Location: Venezuela
Posts: 253
Quote:
Originally Posted by AH-Tina
Apache needed to be restarted, so you reinstalled it???

--Tina
No, they told me that I need an OS Reload, and the problem was fixed by an apache reinstall...

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  #15  
Old
WHT Addict
 
Join Date: Mar 2002
Location: Kelowna, B.C.
Posts: 119
Quote:
Originally Posted by AH-Tina
We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

"Server needs an OS reinstall"

Problem? Apache needed to be restarted.

--Tina
from your website:

SERVER MANAGEMENT
axishost.com


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