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  1. #1
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253

    What is your favorite response from your server management company?

    Hi guys,

    This topic maybe ironic, but since I am not saying any names I think I am not hurting anybody.

    Sometimes I feel a little frustrated with some answers from some servers management companies or support companies.

    So, maybe this is a good way to do some therapy and relax!

    Here it's my first one:

    I will look into this and update you shortly.
    .....
    Of course hours later... no response…

    I am the only one?
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  2. #2
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    2,328
    You're not a customer of ours, there are no records, please stop requesting assistance. (Two e-mails prior, I had sent in my Customer I.D.)
    Personal Blog: Here | Currently Hosted By: GoDaddy | Twitter: @Quartz87

  3. #3
    Join Date
    Aug 2006
    Posts
    59
    They usually respond "We are currently consulting this issue with the data centre." after less than a minute of asking for assistance, then they disapear for while(usually 48 hours) and tell me that such issues are not included in my managment plan.

  4. #4
    Join Date
    Jul 2003
    Location
    Kuwait
    Posts
    5,099
    "We have escalated your issue." -- escalated to what? Ultra-Super-Duper Slow Response?!
    In order to understand recursion, one must first understand recursion.
    If you feel like it, you can read my blog
    Signal > Noise

  5. #5
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Here is a good one:

    Moving to level 2
    After some days the same guy that moved to level 2 fixed the issue
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  6. #6
    Join Date
    Feb 2003
    Location
    North Hollywood, CA
    Posts
    2,548
    I really don't know, closing.
    Remote Hands and Your Local Tech for the Los Angeles area.

    (310) 573-8050 - LinkedIn

  7. #7
    "I have no idea why this is occurring."

    And 24 hours later, no response!

  8. #8
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

    "Server needs an OS reinstall"

    Problem? Apache needed to be restarted.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  9. #9
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Quote Originally Posted by AH-Tina
    We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

    "Server needs an OS reinstall"

    Problem? Apache needed to be restarted.

    --Tina

    I had one of thouse and te problem was solved by an Apache reinstall...
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  10. #10
    Join Date
    Apr 2005
    Location
    Istanbul
    Posts
    763
    Please let me know if you need any further assistance.
    This has been fixed
    These are my favorites
    Kind regards

  11. #11
    Join Date
    Nov 2005
    Location
    Australia
    Posts
    641
    Quote Originally Posted by Jeremy
    I really don't know, closing.
    this is awsome

  12. #12
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Quote Originally Posted by Jeremy
    I really don't know, closing.
    Hope that you don't meet that guy in person never
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  13. #13
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Quote Originally Posted by tuwebfacil
    I had one of thouse and te problem was solved by an Apache reinstall...
    Apache needed to be restarted, so you reinstalled it???

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  14. #14
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Quote Originally Posted by AH-Tina
    Apache needed to be restarted, so you reinstalled it???

    --Tina
    No, they told me that I need an OS Reload, and the problem was fixed by an apache reinstall...
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  15. #15
    Join Date
    Mar 2002
    Location
    Kelowna, B.C.
    Posts
    119
    Quote Originally Posted by AH-Tina
    We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

    "Server needs an OS reinstall"

    Problem? Apache needed to be restarted.

    --Tina
    from your website:

    SERVER MANAGEMENT
    axishost.com


    Brand new page - coming later today


  16. #16
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Quote Originally Posted by DPerley
    from your website:

    SERVER MANAGEMENT
    axishost.com


    Brand new page - coming later today


    What does web design have to do with server management or this thread?

    --Tina

    <edit> Because, apparently, our website being updated is considered an embarrassment - I've uploaded the new page for you. Enjoy! </edit>
    Last edited by Tina J; 11-05-2006 at 10:54 PM.
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  17. #17
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Quote Originally Posted by DPerley
    from your website:

    SERVER MANAGEMENT
    axishost.com


    Brand new page - coming later today

    And I don't see nothing wrong with It, asl, please remember my post, I didn't want to say any names.

    Thanks.
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  18. #18
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Quote Originally Posted by tuwebfacil
    And I don't see nothing wrong with It, asl, please remember my post, I didn't want to say any names.

    Thanks.
    I don't mind. I've uploaded the finished page for him anyway.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  19. #19
    Join Date
    May 2005
    Location
    Planet Earth
    Posts
    813
    looking into it.
    few! I almost though you discarded my ticket.

    G
    PutFile.io — Disrupting traditional file hosting.
    █ Signup Early and enjoy Unlimited space/bandwidth for your files hosting, Forever!
    █ No Ads.
    █ No Countdowns.

  20. #20
    Join Date
    Dec 2000
    Location
    The Woodlands, Tx
    Posts
    5,962
    And you pay these people?? I'm gonna go start a server management company

  21. #21
    Join Date
    Oct 2005
    Location
    BFL-LAX
    Posts
    575
    "I will look into this shortly"
    or
    "I will flag this ticket"
    Hehe, funny stuff.

    -Jarrett

  22. #22
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Maybe we should move this to 'Managed Hosting Tutorials' ??
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  23. #23
    Join Date
    Feb 2006
    Posts
    466
    DC: "We need to format the server. It has broken dependencies." After that Rack911 fixed the issue within 9 minutes.

  24. #24
    Join Date
    Dec 2001
    Location
    India
    Posts
    129
    Just with 12 hours of experience with two server management companies, i have a big list

    Investigating...
    You will be updated momentarily...
    We have received your upgrade request, we will update you once it completed.
    We will update you when server is back online.


    Didn't sleep for 24 hours managing two server management companies
    Last edited by EssEss; 11-08-2006 at 07:43 AM.
    IndNet.Net - Since 1998

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