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  1. #1
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253

    What is your favorite response from your server management company?

    Hi guys,

    This topic maybe ironic, but since I am not saying any names I think I am not hurting anybody.

    Sometimes I feel a little frustrated with some answers from some servers management companies or support companies.

    So, maybe this is a good way to do some therapy and relax!

    Here it's my first one:

    I will look into this and update you shortly.
    .....
    Of course hours later... no response…

    I am the only one?
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  2. #2
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    2,328
    You're not a customer of ours, there are no records, please stop requesting assistance. (Two e-mails prior, I had sent in my Customer I.D.)
    Personal Blog: Here | Currently Hosted By: GoDaddy | Twitter: @Quartz87

  3. #3
    Join Date
    Aug 2006
    Posts
    59
    They usually respond "We are currently consulting this issue with the data centre." after less than a minute of asking for assistance, then they disapear for while(usually 48 hours) and tell me that such issues are not included in my managment plan.

  4. #4
    Join Date
    Jul 2003
    Location
    Kuwait
    Posts
    5,099
    "We have escalated your issue." -- escalated to what? Ultra-Super-Duper Slow Response?!
    In order to understand recursion, one must first understand recursion.
    If you feel like it, you can read my blog
    Signal > Noise

  5. #5
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Here is a good one:

    Moving to level 2
    After some days the same guy that moved to level 2 fixed the issue
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  6. #6
    Join Date
    Feb 2003
    Location
    North Hollywood, CA
    Posts
    2,548
    I really don't know, closing.
    Remote Hands and Your Local Tech for the Los Angeles area.

    (310) 573-8050 - LinkedIn

  7. #7
    "I have no idea why this is occurring."

    And 24 hours later, no response!

  8. #8
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

    "Server needs an OS reinstall"

    Problem? Apache needed to be restarted.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  9. #9
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Quote Originally Posted by AH-Tina
    We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

    "Server needs an OS reinstall"

    Problem? Apache needed to be restarted.

    --Tina

    I had one of thouse and te problem was solved by an Apache reinstall...
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  10. #10
    Join Date
    Apr 2005
    Location
    Istanbul
    Posts
    763
    Please let me know if you need any further assistance.
    This has been fixed
    These are my favorites
    Kind regards

  11. #11
    Join Date
    Nov 2005
    Location
    Australia
    Posts
    641
    Quote Originally Posted by Jeremy
    I really don't know, closing.
    this is awsome

  12. #12
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Quote Originally Posted by Jeremy
    I really don't know, closing.
    Hope that you don't meet that guy in person never
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  13. #13
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Quote Originally Posted by tuwebfacil
    I had one of thouse and te problem was solved by an Apache reinstall...
    Apache needed to be restarted, so you reinstalled it???

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  14. #14
    Join Date
    Apr 2004
    Location
    Venezuela
    Posts
    253
    Quote Originally Posted by AH-Tina
    Apache needed to be restarted, so you reinstalled it???

    --Tina
    No, they told me that I need an OS Reload, and the problem was fixed by an apache reinstall...
    Noooooooooooooooooooooooooooo, don't touch this!
    WebHostingTalk.com

  15. #15
    Join Date
    Mar 2002
    Location
    Kelowna, B.C.
    Posts
    119
    Quote Originally Posted by AH-Tina
    We don't use server management (that's what we do), but here's one that a client of ours reported their former management company said:

    "Server needs an OS reinstall"

    Problem? Apache needed to be restarted.

    --Tina
    from your website:

    SERVER MANAGEMENT
    axishost.com


    Brand new page - coming later today


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