When starting a new web hosting business, what kind of forms do you need? My web host is based locally, making websites for local individuals. What kinds of agreements should I offer them to sign to appear professional? SLA's? TOC's? What are all of them for and what forms should I use?
Also, once I know which forms, is there a place on the internet where you can fill out some information and get an automatically generated form?
SLA - its an agreement that ensures you compensate customers for downtime. Some hosts have SLAs, some don't.
TOS - its an agreement that protects you business from liability, and defines the responsibilities of your customers.
If you are looking to write a TOS/SLA. Look at hosts that are within your market segment and have similar risks. Read their TOSs, see what all clauses they cover. Draw up you own draft (do NOT copy!) . Get it reviewed by someone that knows the law..
As Tina said, a TOS doesn't ensure you will remain free from liability, or will not get sued.
an easy route is www.hostlegal.com (at least I hear). But honestly, investing time in your own TOS is a good idea. I remember we spent almost a week on our's.
I would also go look at the TOS of the datacentre or who ever hosts your servers and what they allow and don't allow on their networks. This way if the host complains about something or just disables the site temporarely based on their TOS you can't get in trouble for their actions