Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Media Temple - Grid Server - PROBLEMS

[joomlales]

I know that there is already a post about MT's new Grid Server offer. I am making this post as the other thread is so deep it is becoming hard to navigate through.
__________________________________________________________________

That aside, here are some questions:

Is everyone like me having:

• Site outages?
• Slow sites?
• PHP problems?
• MYSQL problems?
• Slow response from MT tech support?
• Poor or inaccurate answers from MT tech support?
• Lack of external communication from MT?
• Unexplained outages?
• Ongoing frustration?
• Clients who you have moved to MT "threatening to take their business elsewhere"?
• Sleepless nights?

I have always wanted to use MT. Their reputation (until now) has been stellar. I listened to Mike Arrington's interview on Talk Crunch. I read the article on Tech Crunch. And I went for it! Mike - any comments about MT? If you were thinking of moving TechCrunch et al off your dedicated solution, think twice.

Oh yes - all my sites are down again. So I have time to make posts on Forums. I would have normally posted a trouble ticket with MT. But I am sure that the problems are not just with my site - and know that if I do post a ticket I will only be frustrated by their slow (lack of) response. Pity the folks who have paid upfront for a year. I am on month to month - thank goodness!

My 'rant' is officially over. Any and all comments on this POST will be appreciated.

Les

[anlene]

# Slow sites? Yes!
# Slow response from MT tech support? Yes!
# Poor or inaccurate answers from MT tech support? Yes!
# Ongoing frustration? Yes!
# Sleepless nights? Yes!

Here's my story:

I've recently just bought a (dv) server from mt. I requested a support ticket to:

1) Install ImageMagick
2) Enable SSH Shell access
3) index.html should take preceding order over index.php in apache config.

Is not a really difficult task. No one reply to me that they are processing my request and I've waited for a long hourS (more than 12 hours) before I get a request that they had enabled my SSH root access and other 2 request i can do it myself.

I mean this is absurd. I'm in a rush to launch my project and I thought by waiting for hourS, you guys will have everything ready for my request but instead, I was told by Milton Nelson to do it myself!

This is very bad for mt to treat their new customer by:

1) Not replying that they are proceeding with my request
2) After long hours, I was told to do it myself instead

I'd like to know if my dedicated server is a self managed or managed by mt. I would do a refund if its self managed and I will definately post more negative feedback @ WHT.

[joomlales]

Originally Posted by anlene

# Slow sites? Yes!
# Slow response from MT tech support? Yes!
# Poor or inaccurate answers from MT tech support? Yes!
# Ongoing frustration? Yes!
# Sleepless nights? Yes!

Here's my story:

I've recently just bought a (dv) server from mt. I requested a support ticket to:

1) Install ImageMagick
2) Enable SSH Shell access
3) index.html should take preceding order over index.php in apache config.

Is not a really difficult task. No one reply to me that they are processing my request and I've waited for a long hourS (more than 12 hours) before I get a request that they had enabled my SSH root access and other 2 request i can do it myself.

I mean this is absurd. I'm in a rush to launch my project and I thought by waiting for hourS, you guys will have everything ready for my request but instead, I was told by Milton Nelson to do it myself!

This is very bad for mt to treat their new customer by:

1) Not replying that they are proceeding with my request
2) After long hours, I was told to do it myself instead

I'd like to know if my dedicated server is a self managed or managed by mt. I would do a refund if its self managed and I will definately post more negative feedback @ WHT.

I don't know (or really care) what their problem is. I just want good service across the board. My post was about GRID server. Interesting that someone else is having a problem with another product.

[MyNet-Tony]

I'm glad I didn't rush to sign up. The Tech Crunch article and podcast were very tempting, and it sounded like the perfect solution to me. Hopefully they get it together.

[joomlales]

Originally Posted by MyNet-Tony

I'm glad I didn't rush to sign up. The Tech Crunch article and podcast were very tempting, and it sounded like the perfect solution to me. Hopefully they get it together.

Ya I saw your posts on the other thread. What a frikkin' mess! (MT GS). I wish they would smarten up. The sad part is that when it works it works very well! It is just so flakey right now === Who are you with now Tony?

[Cripto]

Originally Posted by joomlales

I know that there is already a post about MT's new Grid Server offer. I am making this post as the other thread is so deep it is becoming hard to navigate through.
__________________________________________________________________

That aside, here are some questions:

Is everyone like me having:

• Site outages?
• Slow sites?
• PHP problems?
• MYSQL problems?
• Slow response from MT tech support?
• Poor or inaccurate answers from MT tech support?
• Lack of external communication from MT?
• Unexplained outages?
• Ongoing frustration?
• Clients who you have moved to MT "threatening to take their business elsewhere"?
• Sleepless nights?

I have always wanted to use MT. Their reputation (until now) has been stellar. I listened to Mike Arrington's interview on Talk Crunch. I read the article on Tech Crunch. And I went for it! Mike - any comments about MT? If you were thinking of moving TechCrunch et al off your dedicated solution, think twice.

Oh yes - all my sites are down again. So I have time to make posts on Forums. I would have normally posted a trouble ticket with MT. But I am sure that the problems are not just with my site - and know that if I do post a ticket I will only be frustrated by their slow (lack of) response. Pity the folks who have paid upfront for a year. I am on month to month - thank goodness!

My 'rant' is officially over. Any and all comments on this POST will be appreciated.

Les

YES

YES

This is bad for everybody.. I was hoping they would be successful so that the hosting industry would adopt the clustering & balancing or whatever but not the single server model...

I thought I was upgrading from Dreamhost to MT's GridServer... I WAS WRONG.

[MyNet-Tony]

I never moved - since MT is a mess, I'm not sure where to go. Right now I'm just on a reseller linux plan and alot of times my site runs slow. I was looking at getting a VPS at JaguarPC and see how that goes.

I was really excited about GS and the containers. They mentioned on their site that they would try and add other containers in the future like ColdFusion. If they could of done that then I could have put all my sites on the GS (I run PHP and CF sites).

[joomlales]

Originally Posted by MyNet-Tony

I never moved - since MT is a mess, I'm not sure where to go. Right now I'm just on a reseller linux plan and alot of times my site runs slow. I was looking at getting a VPS at JaguarPC and see how that goes.

I was really excited about GS and the containers. They mentioned on their site that they would try and add other containers in the future like ColdFusion. If they could of done that then I could have put all my sites on the GS (I run PHP and CF sites).

Our other sites are on Host Gator and Siteground. Each has it's strengths and weaknesses. For now I am going to leave them there as MT is soooo unstable. I am having a very hard time getting over their total lack of responsibility about all this mess. I am truly surprised as everything I had heard so far about MT had been positive.

It would be nice to have a shared hosting platform with good tech support, decent response times etc... It seems like this space is getting saturated and margins are getting thinner and thinner.

LOl - Les :-(

[capnqwest]

Yes, I have been experiencing those same problems for several days now and no comment from MT thus far.

[joomlales]

Originally Posted by joomlales

I know that there is already a post about MT's new Grid Server offer. I am making this post as the other thread is so deep it is becoming hard to navigate through.
__________________________________________________________________

That aside, here are some questions:

Is everyone like me having:

• Site outages?
• Slow sites?
• PHP problems?
• MYSQL problems?
• Slow response from MT tech support?
• Poor or inaccurate answers from MT tech support?
• Lack of external communication from MT?
• Unexplained outages?
• Ongoing frustration?
• Clients who you have moved to MT "threatening to take their business elsewhere"?
• Sleepless nights?

I have always wanted to use MT. Their reputation (until now) has been stellar. I listened to Mike Arrington's interview on Talk Crunch. I read the article on Tech Crunch. And I went for it! Mike - any comments about MT? If you were thinking of moving TechCrunch et al off your dedicated solution, think twice.

Oh yes - all my sites are down again. So I have time to make posts on Forums. I would have normally posted a trouble ticket with MT. But I am sure that the problems are not just with my site - and know that if I do post a ticket I will only be frustrated by their slow (lack of) response. Pity the folks who have paid upfront for a year. I am on month to month - thank goodness!

My 'rant' is officially over. Any and all comments on this POST will be appreciated.

Les

Okay so now it is 3:51 EST and I just posted this ticket:

Request details ID#: 180816 Subject: Service down or not responding Status: New Opened By:
Date opened: 2006/11/03 12:49

Response history Your response: 2006/11/03 12:49 What is the affected service?:

All of our sites have been slow to load today. Sometimes they come up sometimes they don't. What is happening at MT? When will this stuff get fixed? I have been having issues since I moved my sites to MT (over a week). My clients are fed up with this awful QOS. When will you proactively tell your clients about the issues you are having with the GS technology and when will you get these issues resolved?______________________________________________________________

I'll post the response - whenever it comes through

[MrRadic]

Wow, what a mess....I wonder if this is this the cause of oversold or misconfigured servers?

[ldcdc]

I wonder if this is this the cause of oversold or misconfigured servers?

IMO chances are rather slim for the overselling to catch up with them so fast It's simply a new system and it seems to take them a while to get it running full speed.

[MyNet-Tony]

We shall see. I don't know if I should wait and see or find another solutions. GS looked promising.

[DDT]

This got me off on a "surfing" tangent today and it seems that all the companies that are trying this concept are having their fair share of problems. Like Microsoft Vista it's a good concept but doesn't seem to be ready for prime time just yet.

Since the other "grid players" charge 5X or more than MT and they seem to have similar problems in one way or another it seems inherent.

Like Dan said they probably haven't had time to way-oversell it yet (to the point of causing big failures) but the entire "Grid" concept (IMHO) is a way to use technology to handle overselling without overload (i.e. rather than juggling accounts on oversold servers just add more boxes to the "grid" and it takes care of itself)
I imagine sooner or later they will all start getting it all worked out (or one will and will dominate the others), but when one company that charges 5X more and promised virtually zero downtime had flames/excuses/problems etc. of being down for about a day restoring the entire "grid" from backups it would seem natural that MT would have some bumps in the road at $20
I'm not "flaming" MT or the others, quite the opposite. The concept is great, but there are lots of very complex "systems" (hardware/software/etc.) that all have to work together to make the "grids" work as "envisioned" and we all know how hard it can be just to keep a home PC "playing nice" sometimes so these high tech systems are bound to have their hiccups.
If they all worked as "envisioned" now everyone with "plain" servers would be jumping on one "grid" system or another and letting the "grid" keep everything running smoothly while we sat on a beach somewhere

[joomlales]

Originally Posted by joomlales

Okay so now it is 3:51 EST and I just posted this ticket:

Request details ID#: 180816 Subject: Service down or not responding Status: New Opened By:
Date opened: 2006/11/03 12:49

Response history Your response: 2006/11/03 12:49 What is the affected service?:

All of our sites have been slow to load today. Sometimes they come up sometimes they don't. What is happening at MT? When will this stuff get fixed? I have been having issues since I moved my sites to MT (over a week). My clients are fed up with this awful QOS. When will you proactively tell your clients about the issues you are having with the GS technology and when will you get these issues resolved?______________________________________________________________

I'll post the response - whenever it comes through

Just over 2 hours to respond
_________________________________________________________________

Support response: 2006/11/03 15:18 Thank you for your support request submission. We are currently maintaining a list of sites reporting slowness. With this list, we will be running some query analysis and observation with tools that we've made in-house. I will add your site to this list. We're basically just going to watch your database queries for statistical reasons and use the results to determine some scaling algorithms that will help with overall system performance and to pro actively maintain availability for high-traffic sites.

These stats are being collected at this time. In the meanwhile, any information you can give me regarding the platform you're using, any plugins, external connections, etc, would be great aid to us.
________________________________________________________

My response back - Okay I gotta sleep too
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Your response: 2006/11/04 05:28 The sites that are running slow are all based on the Joomla! CMS. They run PHP & MYSQL. I also have 1 Activ Collab site that was experiencing the same slowness issues (PHP & MYSQL also). These are all very small sites with nothing special in particular installed. It is Saturday morning and the sites are running fine now. The same happened last weekend - sites were running fine. It seems to me that you are having some sort of network constraints. The common thread though is MYSQL. Do you need a list of domain names that are experiencing difficulties?