After sent 2 pre-sales questions, around 12 hours ago I signup their unmanaged VPS ( I just want to host my emergency helpdesk system). On the order system gave me the warning that they will verify the order manually by phone. So I put the correct phone number and make sure the line is free all day today because I know that I'm from a bad reputation country Indonesia.
Very sad that without even made a phone verification call or ask me to send the scan/copy of the credit card, suddently they cancelled the order and credited back the money to my credit card.
In the order form, I'm using [email protected] email address and the credit card used is also my-first-name my-lastname with the complete address. My domain my-lastname.com has been registered since 2001.
What I can not understand that they don't even bother to email me or phone me if they want more proof that I'm a legit customer. They simply refunded my money which caused me lost between buying rate (when the transaction processed) and sell rate (when they credited the money in my account) in my local bank here.
Since I'm also a webhoster I know that credit card fraud is the main billing issue. But in my opinion threat an order like that is not a good way. Most of provider I deal with always ask me to send the scan of the credit card BEFORE simply cancel and activated the account. I'm an ex Site5 - BurstNet - Transacxglobal - Fluidhosting dedicated customer and a current customer of Liquidweb Fastserver and Dedicatednow.
Oh well, I gues I should find anther good and inexpensive NO CP VPS provider.
I believe we have every right to protect the integrity of our business. We use multiple sources to verify all orders and if any one of those fails, we reject the order. I am not in a position to go into the details of what methods we use to verify orders; however, in this case, one or more variable did not check out and the order was refused. We always give an opportunity to the client ordering to verify that they are legitimate.
In the case of this particular order, when we rejected the order, an e-mail was sent out by HSPcomplete to notify the user that we have rejected the order and an attachment was included with a credit card authorization form which allowed the user to send us the form and identification at which point we would have reviewed the order again. The second was a response to an e-mail from the client stating the order had been rejected. The third was a response to that again offering the ability to use the CC authorization form.
When we refuse an order we void the transaction, not issue a refund, so transactions do not appear on the credit card statement.
Let's look at this from another perspective. Do we have any motivation to refuse an order if we do not believe there is going to be a problem with it? No, of course we don’t. If we feel that an order is legitimate, we will process it without hesitation. If we don’t we will not process it.
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