Hi , I have a VPS account with Webfusion , part of the Pipex Group - just a warning to would be customers that ive been locked out of my account for the last 10 days as the Plesk licence has expired - my account is up to date - Ive tried ringing the tech support - the usual reply is " well talk to Germany" , customer support is just as bad in fact even worse they agree there is a problem and then switch me through to tech support and the merry go round starts again - Who does one complain to at Pipex in these circumstances
Phone calls + emails , issue still not fixed. They couldnt care less . The whole experience has been a nightmare from the start . I only had 10 sites on out of a planned 80 and the server kept crashing. Emails take 48hrs + before being answered. Phone calls - 17 minutes was the last one and i still didnt get through .
All in all Webfusion is a total waste of space
I even got an email to say they had added a new feature with Web Mail only to get an email 48hrs later to say the email was a mistake !!!