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  1. #1
    Join Date
    Oct 2006
    Location
    Florida
    Posts
    220

    Discouraging / Preventing False Signups?

    My business has been up since January, but officially open to the public since the first of October. Well, ever since I have opened it up, people (from WHT mainly since I haven't done a great deal of advertising yet) have been signing up with fake domain names using fake information ... opening up live help sessions and leaving, or even harassing operators in live chat. The false signups arent fraudulent; the people signing up just sign up and never come back, so its not a matter of fraud as much as it is a prank.

    I know this will be a factor as long as I am a host because there are immature people everywhere ... whether I like it or not.

    The purpose of this thread is to inquire whether as to there are steps I can take to discourage these fake signups, prevent them, or reduce the number of them.

    So, hosts with more time spent in the field ... what do you do in situations like this? Grin and bear it? IP ban the violators, contact them (if applicable), or just forget it?

    It isn't a huge deal, but like I said, I would like to be able to do something about it If i am able to.

    Thanks,
    -Sam
    HostingChoice Web Hosting and Consulting Services
    Host unlimited Domains, MySQL Databases, E-mail Addresses, and FTP Accounts.

    Visit us today - http://www.hostingchoice.net

  2. #2
    Join Date
    Aug 2003
    Location
    Pittsburgh
    Posts
    3,479
    Maybe I'm confused.. you say they're signing up with false domain names using fake information yet the orders aren't fraudulent? So they're signing up and creating accounts but then not paying for services? I'm not being critical, I just honestly don't understand.

    You could employ manual checks of the accounts, if you're currently allowing your system to automatically create them. It will take more time but in the end it will really help curb the issues.

  3. #3
    Automated phone call verification is one of your options. If you're using modernbill, you can add fraudguardian which will prevent people from submitting false information.

  4. #4
    Quote Originally Posted by Chris Armstrong
    You could employ manual checks of the accounts, if you're currently allowing your system to automatically create them. It will take more time but in the end it will really help curb the issues.

    This is what we do. Each order placed also records the IP. If something is fishy about the tracert of the IP or the volume they order...its usually pretty obvious. If its a good order, we simply validate and provission the services on the server.

    Good luck!
    Kenneth R Taylor
    Inet7 Internet Serivces
    Web & Application Hosting Services
    http://www.inet7.com

  5. #5
    Join Date
    Dec 2000
    Location
    The Woodlands, Tx
    Posts
    5,962
    We're about to implement the auto phone verification system. It's rediculous that we get these fraud issues come thru, and then our merchant blaming us for them. It's their responsibility to tell us if a card is good or bad, dont try to turn the table on us, it wont work.

  6. #6
    Join Date
    Oct 2006
    Location
    Florida
    Posts
    220
    No no, I have fraud services that work well. (MaxMind).

    CE has many options for that, including telephone verification services (from MaxMind).

    What I am talking about, are people that fill out the signup form with their name as like 'asdfdasfsda' and submit the order with all spam information and dont pay & never show up again.

    Its not a serious problem, but its annoying.
    Last edited by Yeah_Buddy; 10-30-2006 at 06:20 PM.
    HostingChoice Web Hosting and Consulting Services
    Host unlimited Domains, MySQL Databases, E-mail Addresses, and FTP Accounts.

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  7. #7
    Log the IP of the "kiddy" and put a rule in your firewall?
    Kenneth R Taylor
    Inet7 Internet Serivces
    Web & Application Hosting Services
    http://www.inet7.com

  8. #8
    Join Date
    Sep 2002
    Location
    California
    Posts
    84
    You may be getting hit with "form" or "comment" spam. You'll need image verification to prevent the forms being submitted without the image verification being entered.

  9. #9
    Join Date
    Oct 2006
    Location
    UK - Midlands
    Posts
    195
    And banning IPs isn't going to help in the long run. You end up banning hundreds of PCs behind a business firewall or home users after they renew their IPs.

    If the IP continually affends then so be it but not once or twice!
    It's a Savage Universe out there!
    Savage Hosting Ltd - CLS | MCP | ITIL | PRINCE2 | Nerd

  10. #10
    Join Date
    Apr 2006
    Location
    Jacksonville, FL
    Posts
    498
    We have this problem from time to time. Just have to ignore it, I guess.

  11. #11
    Join Date
    Oct 2006
    Location
    Florida
    Posts
    220
    I think the telephone-call fraud detection service would help deter it the most, becuase they cant complete the signup unless they verify the number given by the robot on the phone. People wouldnt go that far if they were just screwing with us.
    HostingChoice Web Hosting and Consulting Services
    Host unlimited Domains, MySQL Databases, E-mail Addresses, and FTP Accounts.

    Visit us today - http://www.hostingchoice.net

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