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Thread: Total Choice Hosting
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10-30-2006, 01:30 PM #1Junior Guru
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Total Choice Hosting
I've been hosting with total choice for a while, but recently, within the past 6 months, I've been noticing a LOT of downtime. How much downtime should one expect these days? Usually it's for a half hour or so, but I've actually missed emails and been unsubscribed from newsletters due to bounced messages.
Is a handful of half hour downtimes reasonable per month, or are there better budget hosts out there?
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10-30-2006, 01:43 PM #2Invented the Internet
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Depends on how much you're paying and how much disk/bandwidth you're getting for that price.
Personally, 1/2 hour downtime per month per server would be unacceptable.
--Tina||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs!
www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)
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10-30-2006, 01:49 PM #3Retired Moderator
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Originally Posted by HurgaIf you have to operate your company behind the scenes or under a fake name, maybe it's time to leave the industry and start something fresh.
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10-30-2006, 02:20 PM #4Junior Guru
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well, I'm paying roughly $4.00 a month. They give 20 gigs of transfer, but now that I am blocking hotlinking from myspace profiles we're well under that. What would you recommend?
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10-30-2006, 02:44 PM #5Retired Moderator
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The first thing you should do is contact your host. See if they're aware of these issues and plan to fix them. Especially find out if why those emails were bounced. That is particularly concerning.
If you have to operate your company behind the scenes or under a fake name, maybe it's time to leave the industry and start something fresh.
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10-30-2006, 02:55 PM #6Junior Guru
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well, I do contact them, and usually they don't respond. When they do, sometimes they admit a problem, sometimes they stay silent for a long time, say 15 minutes, and then once they restore the site they'll just tell me there are no problems.
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10-30-2006, 03:04 PM #7Disabled
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Hi Hurga,
To be perfectly honest with you, thats quite a lot of downtime. Like AH-Tina said, it really depends on what your paying them for hosting and how much bandwith and diskspace your getting. Maybe it's time for you to find a new host Good luck!Last edited by digitwebhost; 10-30-2006 at 03:11 PM.
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10-30-2006, 03:04 PM #8Web Hosting Evangelist
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I am sorry to read that your having issues with your hosting service. I would be more than willing to take a look at your account in detail if you drop me a IM or email. I have included my contact information at the conclusion of this post.
The server your account is hosted on has been a very reliable server,I will admit that email outages would be a little more difficult to track. However, with that said I am sure we can narrow down the issue for you and make you a happy TCH customer once again.
Just drop me a line, I would be more than happy to help you out.
Bill Kish
General Manager
TotalChoice Hosting
AOL IM: tchgurubill
Yahoo IM: tchgurubill
email: bill [at] totalchoicehosting.comBill Kish
TotalChoice Hosting
Hosting over 50,000 clients since 2000
http://www.totalchoicehosting.com
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10-30-2006, 04:54 PM #9Web Hosting Master
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Personally, 1/2 hour downtime per month per server would be unacceptable.
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10-31-2006, 01:16 AM #10Web Hosting Master
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Personally, 1/2 hour downtime per month per server would be unacceptable.Last edited by SkyNetHosting; 10-31-2006 at 01:21 AM.
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10-31-2006, 01:35 PM #11Junior Guru
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Originally Posted by TotalChoice
Thanks. I'll get in touch with you today.
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10-31-2006, 02:02 PM #12Aspiring Evangelist
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I'm glad to see the host is working it with you. Good luck.
Best Regards,
Shaun
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10-31-2006, 02:13 PM #13Junior Guru
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my site's down again. Going on 15 minutes now. 10:12AM PST. See my sig. Can any of you guys see it?
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10-31-2006, 02:16 PM #14Aspiring Evangelist
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http://www.stopware.com/ works fine, a little slow, but works, however http://www.dreamlogic.net/ does NOT work, but it does PING, perhaps its a httpd over-load issue. I am very sorry you are experiencing so many issues with this host.
EDIT:
In firefox it shows,
The connection was reset
The connection to the server was reset while the page was loading.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.
Best Regards,
Shaun
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10-31-2006, 02:19 PM #15Junior Guru
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Originally Posted by JVS_Hosting
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10-31-2006, 02:20 PM #16Aspiring Evangelist
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Originally Posted by Hurga
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11-10-2006, 09:18 PM #17Newbie
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My Name is Preston Kincaid. I am a consultant and webmaster for many companies, and I believe in reseller hosting.
Believe me, I have been with TCH for 3.5 years, and while Bill Kish sounds sincere, and like he truly wants to make things right in these forums, let me tell you a bit about my recent experiences.
I consult with 6 different companies, and one service we provide is resold hosting. With TCH I have had 4 reseller accounts and a bunch of in dependant hosting accounts. I used to be a die hard, dedicated TCH advocate, and I used think they were the best. 2006 things took a turn for the worst. The servers started going down -- ALOT. TCH started doing something that they never did before -- ignoring trouble tickets and techs giving canned responses that showed they clearly didn't even read the ticket at all. One ticket was left open and not responded to for 2 weeks. . . They tried blaming server issues on us, and only when we could provide proof it was on their end would they fix the problem. They recently also started suspending accounts for our clients for ridiculous reasons. Bill suspended one client's account because he claims a Flash .SWF file was taking 96% of his server resources. . . Many people say that is impossible. In light of the fact that the server crashed multiple times in the last 3 weeks, and that the site was restored from their backups, I'd say it was a corrupted restore that caused the issue, yet my client paid the price for being down and waiting for TCH to let them do business again.
I have every trouble ticket I ever submitted saved. The lame responses, and the rude manner in which Bill started responded to one of his most dedicated advocates -- myself.
Now it gets even better. We still have dozens of clients hosted with him, and it is me they call when things go awry, and TCH ONLY lets you submit trouble tickets for support -- no phone support, no Instant message support -- and don't listen when they say they have Instant Messenger support -- you can submit to every tech on Yahoo or MSN and your lucky if any respond. But today I go to submit a trouble ticket for a TCH client, and Bill banned my IP address and email address from the trouble ticket system. If he says it is because I did something wrong, I can provide EVERY trouble ticket from 2004 until now to show my demeanor and behavior was always within professional guidelines for etiquette.
So here's the truth. TotalChoice Hosting has been unbelievably unreliable almost this entire year. They have had servers down repeatedly for days at a time, restored websites without even alerting us, and even lost and corrupted an entire E-commerce site that caused us to have to rebuild it. -- Yes, our bad for not having a backup of our own -- TCH used to be so reliable that we got spoiled I guess. Not anymore.
Their level 1 techs are useless, their level 2 techs are great at escalating to level 3, and level 3 is so busy that they have told me 3 times in 2 weeks "I'm in the middle of a restore right now and I don't have time to help you". . . One other HUGE issue.. If you have multiple accounts with TCH, you will get invoices and receipts that have absolutely no reference to the domain in which they pertain. That means you will get notices you are being charged by TCH, they just don't tell you what for. They cant even help you if you ask for clarification -- we've done so many times in 3 years plus. We try to keep track as best we can, and guess at the billing by comparing the billing date to the signup date. Ridiculous. We've alerted them to this issue many times, and they never respond. Even more ridiculous. Michelle Barnhill is the billing person, and all she has ever done is said "we're working on it". 3.5 years and counting.
Also, one thing you'll find online if you look, is a common complaint about TotalChoice Hosting is that Spam increases exponentially when you switch to TCH. It is true, and it is very noticeable. Every customer we've signed up this year complained about it. We've been off TCH for 3 weeks now, and weird, Spam is STILL filling our inbox on the TCH server if we login to webmail by IP address - yet our DNS has been pointed elsewhere for weeks. I alerted Bill Kish to this and he became very defensive, and said that Spammers have a way of doing that... I noted that if Spammers can get spam into an inbox that no longer has DNS pointed to it for weeks, yet that same client couldn't get email from other clients reliably, something is wrong.
Last week, out of sheer necessity we switched to a new host, hostnine-dotcom. I can't believe how great this host is. They migrated the accounts for us, have unbelievable support -- including phone support, and our clients immediately noticed a decrease in Spam. The phone stopped ringing for support issues 24 hours after switching,and all seems peaceful now. TCH, again this week, lost another website for us on another crashed server and bad restore. We are now moving every account away -- and I recommend that you do the same. Stay away from TCH. Bill Kish doesn't care about you, and he'll prove that to you if you let him.
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11-10-2006, 10:20 PM #18Web Hosting Evangelist
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I think if you keep digging Preston, you might be able to find every thread ever created on TCH.
You go with your bad self....Bill Kish
TotalChoice Hosting
Hosting over 50,000 clients since 2000
http://www.totalchoicehosting.com