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  1. #1
    Join Date
    Apr 2001
    Posts
    64

    Question Help for PerlDesk

    Help for PerlDesk

    I'm very interested in implementing perldesk
    and I wonder someone who actually uses it can help me for the following questions:

    1) Is a ticket submitted notified to the administrator by e-mail?

    2) Can we set different administrator e-mails who would receive notice depends on the type of
    category?

    3) Can the administrator view all of inquiries / correspondence made on that day instantly?

    4) Can the administrator view historical inquiries record for a particular user through the interface?

    5) When the administrator responds to the inquiry, can copy of response be made to particular mail address as well?

    Thank you for your help!!

  2. #2
    Join Date
    Jan 2002
    Location
    Luxembourg
    Posts
    1,145
    1) Is a ticket submitted notified to the administrator by e-mail?
    yes

    2) Can we set different administrator e-mails who would receive notice depends on the type of
    category?

    yes

    3) Can the administrator view all of inquiries / correspondence made on that day instantly?
    yes

    4) Can the administrator view historical inquiries record for a particular user through the interface?

    almost sure it can - PerlDesk is currently not online for me since I'm moving it to another server, but I'm almost sure this feature is included

    5) When the administrator responds to the inquiry, can copy of response be made to particular mail address as well?

    All replies to the ticket are mailed to the customer

    Hope this helps

  3. #3
    Join Date
    Apr 2001
    Posts
    64
    Thank you for your input.

    What I mean by (5) is that suppose we run hosting business with several people. The manager would like to monitor the quality of response to the cutomer by being copied the response made by the administrator.

    Would it be possible to have a "copy" or "cc" function when we make a reply to a customer??

  4. #4
    Join Date
    Jan 2002
    Location
    Luxembourg
    Posts
    1,145
    Hmm don't think that's possible, but you can always check the replies in the admin center.

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