I just looked at their forum, it hasn't been updated for a long. Though no bad reviews found about them here or on other forums.
Yeah, 'pricey' custom forums and none of our customers use them much. I suppose they’re as active as I am on WHT. In my experience, a lot of threads you see in host forums are from posters asking about services. Since our designer high tailed it before I could have him open the forums to anonymous posts, we're stuck with them being for customers only.
However, we prefer direct communication with our current and potential customers. That's a quality that's hard to find in most hosts around.
Most folks are pretty shocked to get through to human beings or to get calls returning voice mails - kind of funny.