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  1. #1
    Join Date
    Feb 2004
    Posts
    962

    Level of access?

    Our general policy is not to give customers access to anything in their clusters beyond a deployment method, and sometimes shell access to a development/staging server that is isolated from the rest of their infrastructure. We find that we can keep everything running in a consistant state when all changes and requests are funneled through us, and the customers have limited capability toward hijinks.

    I do realize that our model is quite different from what is otherwise referred to as "managed hosting". I'm curious to find out what level of access other managed hosting providers give their customers? Do you give customers root access? Shell access? Do you only give them deployment access as well as some sort of a control panel?

  2. #2
    Join Date
    Mar 2001
    Posts
    1,434
    For our managed dedicated clients, we do not give out root access unless it's absolutely necessary. They can use SSH as a normal user, and they have a control panel to manage their websites/email/db's, etc...

    For everything else we control it, which makes their server more stable, and allows us to actually manage the server and be pro-active instead of reactive to things caused by the client.

    - John C.

  3. #3
    We don't give any clients root access or shell access.

  4. #4
    Join Date
    Feb 2003
    Location
    USA
    Posts
    252
    Do you, guys, proactively monitor servers and scripts installed?
    Web Design and Development by Zealus - Complete business solutions for the web!

    Small business blog - small business consulting, company analysis, advisory and more.

  5. #5

    Arrow

    Hello,

    Giving shell access to client meaning we are opening the ports for hacking the server. If we need to keep our server secure then we need to stop providing shell access to our clients.

    It's always handy .......

    Regards,

  6. #6
    Join Date
    Feb 2004
    Posts
    962
    So at least I'm not the only one. I had a customer recently turn us down because we don't give out shell access, and he seemed rather appalled by it. In general we've found that since we switched to the model of only letting customers upload content & code, that reliability and manageability has increased greatly.

  7. #7
    Join Date
    Mar 2001
    Posts
    1,434
    Quote Originally Posted by Zealus.com
    Do you, guys, proactively monitor servers and scripts installed?
    Of course, or else it would not be a fully managed server.

    - John C.

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