I've been using hostgator for a dedicated server for 16 months (since june 2005) and very happy. I've got their basic server. I've only really used their managed servers once to recompile apache with some changes I wanted. I do a lot of the basic admin stuff myself since I'm somewhat familiar.
Thanks for your review on host gator; it's good to see that you are happy with your host. When you used the management, how were the techs?
Good luck in the future with them,
Good they recompiled apache just fine but that is the only ticket ive put in or used so other then that not sure. Happened quickly and no problems, I think it was missing some image stuff i wanted, was about 10 months ago I last used them.