I have a box with them that I plan to cancel as soon as this month runs out. Advertised 100Mbit? On a good day I get 30 Mbit but normally it is 10 - 20. My box runs extremely slow but they claim nothing is wrong with and they claim that the speeds are fine. They said it would take 5 - 10 working days to setup the server and it took a little longer than that, then I asked for an upgrade and they told me the same timeline but after once again a little more than 10 working days they sent me an e-mail saying they don't know how long it will take but if I wanted to pay a little bit more for a different server they could have it up in about a week. When I told them I was going to have to go with another hosting company they acted as if they could careless I was leaving because of their customers servers. When I open tickets with them it normally takes several days for any type of reply. My recommendation is not to go with them though I hope that everyone elses experiences with them have not been as bad as mine.
Does your contract with them state that the full port speed is available for you to burst to or just that sufficient bandwidth is available for your commited rate?
It says 100 MB/s indivual connection with guaranteed unlimited traffic/bandwidth to me that sounds like a dedicated line but I really only expected it to mean burstable up to 100 mbit and that the bandwidth would be shared. I could be wrong but technically isnt 100 MB/s megabytes which would be more in the range of 1000 mbit? Reguardless, the way they advertise I expected to average more than 10 - 20 mbit, with 20 normally pushing it and only a few times Have I ever seen it hit the 30 mbit range.
I've also had a bad experience with them, but not on the server end. They actually have poor customer support. They tend do to things that are not in their TOS. For example, my credit card did not process, so they charged me 20euros, saying that they considered it as a bounced check. There was other problems with their billing system, etc.
If you really want to try their services, you should go directly to their supplier KeyWeb and purchase from them. Atleast you can get professional service that way.