Results 1 to 19 of 19
Thread: bad bad bad softlayer!!!
-
10-25-2006, 06:41 PM #1Newbie
- Join Date
- Mar 2005
- Posts
- 26
bad bad bad softlayer!!!
this is my story:
I got my new server from softlay on 10/21
10/22 i got a DDOS aatack with 600-700mbps(be notice I purchaced a 1000mbps ports), they shutted down my server,
said needs 24-48hours to investigate my server, because they believe that my server is not only a victim but maybe a attack resouce(are they crazy?)???
then they checked my server long than 3 days(are they expert? I only installed a php+ mysql on the server,nothing else) , now I have been told they can still not release my server..
I will never be with them any more.
-
10-25-2006, 07:03 PM #2Web Hosting Master
- Join Date
- Feb 2003
- Location
- Kuala Lumpur, Malaysia
- Posts
- 4,980
Have you tried calling them?
-
10-25-2006, 07:06 PM #3WHT Addict
- Join Date
- Jun 2006
- Posts
- 129
I guess they have full right to deny access to server (or null route) it if it is root cause of DDoS. I think 2nd part of story (SL) is missing here.
<<Please see rules for signature setup>>
-
10-25-2006, 07:15 PM #4Junior Guru
- Join Date
- Oct 2006
- Location
- UK
- Posts
- 217
Did you have "Business Continuance Insurance" with your server?
-
10-25-2006, 07:33 PM #5Newbie
- Join Date
- Mar 2005
- Posts
- 26
Originally Posted by carlgm
-
10-25-2006, 07:36 PM #6Web Hosting Master
- Join Date
- Oct 2003
- Location
- UK
- Posts
- 3,590
Maybe ask for new IPs if someone is abusing the IPs then changing them should fix it, but if the DDOS attacker is attacking a host name, then your outta luck, shame theres no DDOS protection
█ The Hosting Heroes Ltd - over 20 years in the UK hosting industry.
█ Website Hosting | Reseller Hosting | Cloud VPS Servers | Dedicated Servers | VPS Reseller for WHMCS
www.thehostingheroes.com
-
10-25-2006, 08:16 PM #7Web Hosting Master
- Join Date
- Nov 2003
- Location
- Newport Beach, CA
- Posts
- 2,923
I wonder what the record is for sprinting to WHT to complain after a NOC issue.
Seriously though. did you get a response as to the result? that would be the key component to this whole thing.Last edited by fastnoc; 10-25-2006 at 08:21 PM.
Show your reciprocal links on your website. eReferrer
-
10-25-2006, 08:35 PM #8Junior Guru
- Join Date
- Oct 2006
- Location
- UK
- Posts
- 217
They do have DDOS protection, but they are not DDOS protection specialists.
-
10-25-2006, 10:18 PM #9Web Hosting Master
- Join Date
- May 2001
- Posts
- 2,167
Originally Posted by xiaohuanziAffordable Managed Hosting Solutions for Professional & Business since 2001
Mxhub.com - Global : USA - UK - Canada - Europe - Asia Pacific
-
10-25-2006, 10:49 PM #10Web Hosting Master
- Join Date
- Jan 2002
- Posts
- 1,053
Originally Posted by xiaohuanzi
Anyways, you need to make sure you secure and harden your server. Its your responsibility to set things up correctly and securely and maintain such.
-
10-25-2006, 11:31 PM #11Knowledge is all
- Join Date
- Jul 2005
- Location
- here, there, where?
- Posts
- 4,101
Originally Posted by Josh Stein
As noted in their AUP:
Public Network: The primary purpose of the SoftLayer public network is to transmit information (packets) to and from Customer servers and data storage services. Proper use
of the public network is to utilize the network in any way so long as you do not violate any local, state, or federal laws or generate harm to the network or interfere with the use of services of other users utilizing the same network. All Customers are granted equal access
to the public network. Violation, misuse, or interference of the public network will result in a violation of the AUP and shall result in methods of resolution under the acceptable use policy.
They noted that they are bringing in the FBI for lawful help with the DDoS that happened that affected a good number of customers. As such, it's likely your server is being held for the FBI to examine and use for evidence against the attacker. If that is the case, they cannot allow you access as that would corrupt any evidence they may gather afterward and any criminal cases would be comprised as such.
If the above is true, I think Softlayer has done a good job protecting us (customers) and themselves.-Steven | Cooini, LLC
"It is the mark of an educated mind to be able to entertain a thought without accepting it" -Aristotle
-
10-25-2006, 11:35 PM #12Web Hosting Rockstar
- Join Date
- Dec 2001
- Location
- 127.0.0.1
- Posts
- 3,642
Originally Posted by Josh Stein
-
10-25-2006, 11:45 PM #13Web Hosting Guru
- Join Date
- Jul 2006
- Posts
- 287
Actually, it was a 6Gbps+ DDOS.
http://webhostingtalk.com/attachment...3&d=1161614134Last edited by Iwannasite; 10-25-2006 at 11:50 PM.
-
10-26-2006, 11:13 AM #14WHT Addict
- Join Date
- Mar 2006
- Posts
- 137
Most hosting companies would have shut down your server. That is a huge attack that can put other business down as well.
And it is for your own safety. The bandwidth bill otherwise could have grown to thousands of $
-
10-26-2006, 11:18 AM #15Web Hosting Master
- Join Date
- Sep 2004
- Posts
- 1,909
Again yet another reason newbie "want to try and learn server admin on my dime" people should not waste other people's time with their complaints from issues that could have been prevented. My guess - they were looking to opening a server management company. HA! Sorry - had to say that.
-
10-26-2006, 12:20 PM #16Web Hosting Guru
- Join Date
- Sep 2003
- Location
- UK
- Posts
- 345
Just to add here.
It may seem like SL are in the wrong but they are only doing what is best for the other thousand odd customers they have.
Im sure every single web hosting company here would do the exact same thing.Centation Web Services
Bristol based web design
Offering website design, SEO, website hosting, website development and domain registration.
-
10-26-2006, 12:29 PM #17Problem Solver
- Join Date
- Mar 2003
- Location
- California USA
- Posts
- 13,681
i would love to know how much bw he burned up with that 1000mbit port :-D
Steven Ciaburri | Industry's Best Server Management - Rack911.com
Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance
-
10-26-2006, 01:24 PM #18Web Hosting Master
- Join Date
- Jul 2004
- Location
- Memphis, TN
- Posts
- 1,225
Me to...I'm very curious
Can you post your B/W graphs?
-
10-26-2006, 01:40 PM #19Web Hosting Master
- Join Date
- Aug 2004
- Location
- Earth
- Posts
- 8,154
I think any other company would've shut you down since it would be in the best interest of their other customers. Your attack affected their whole network.