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Thread: GNAX support - asleep?
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10-25-2006, 03:52 AM #1Web Hosting Master
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GNAX support - asleep?
Can anyone reach GNAX. We have a server there thats been down for hours and we can't reach anyone. Is anyone having the same issue right now.
Helpdesk is not replying and their phones are busy/ringing out for the past 2 hours......I have servers at: NetDepot/GNAX (A), SoftLayer (A), LiquidWeb (B+), DedicatedNow (B+), Nectartech (B) and more!
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10-25-2006, 04:02 AM #2Managed Service Provider
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Originally Posted by universal2001
they just had a hiccup of soem sort on their dns clusters (209.51.128.17/18/19/20) so I'm sure they are busy dealing with that at the moment.
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10-25-2006, 08:29 PM #3Web Hosting Master
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I can confirm, one server turn-up due for MONDAY - Turned up today, but staff did not follow directions AS OF INSTALLING PLESK, and the server does not recognise the SATA drives.
Also, a reboot request, server rebooting itself every 10 minutes, submitted at "Posted On: 25 Oct 2006 06:44 PM" - and it's NOW 8:30 PM and NOT EVEN A SINGLE REPLY
God, I remember the good days back at 2003 when support was fast, friendly and when they actually cared about your server being down.
Maybe they're swamped by yet, another problem, but 2 Friggin hours for a reboot/investigation as we cannot login to REMOTE DESKTOP connection IS UNACCEPTABLE
Gnax, bring back the good 'ol times... please...^_^
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10-25-2006, 08:38 PM #4Junior Guru
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Indeed. Have you tried calling them?
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10-25-2006, 08:42 PM #5Web Hosting Master
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Francisco,
What server do you want rebooted. IM me.SiteSouth
Atlanta, GA and Las Vegas, NV. Colocation
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10-25-2006, 08:46 PM #6Web Hosting Master
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Originally Posted by carlgm
No-one picks up the phone.^_^
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10-25-2006, 08:49 PM #7Junior Guru
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Try:
404-753-0620
404-753-0290
The number you listed rings to old DC apparently.
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10-25-2006, 09:07 PM #8Web Hosting Master
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Originally Posted by carlgm
Can't believe they don't have it on their website!!!
Anyways, downed server is up as of now - and they didn't reply to the ticket as of yet, talked to "Lou" on 404-753-0620 and explained the situation and he mentioned the ticket ID - said yes, and he just replied "it's online" -- they must think I have supernatural powers from my argentinian heritage or something...^_^
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10-25-2006, 09:10 PM #9Web Hosting Rockstar
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Originally Posted by FranciscoSimpli Networks, LLC :: http://www.simplinetworks.com :: Proudly 100% Owned.
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10-25-2006, 09:15 PM #10Web Hosting Master
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Originally Posted by mripguru^_^
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10-25-2006, 09:17 PM #11Web Hosting Master
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yeh even in 2004/2005, they were still great. after the server moves, things seem to have gone downhill.
1. They need to fix all their server reboot consoles so people dont actually need to open a ticket to request a server reboot.
2. support needs to come back home and start focusing on support
3. new server line needs to arrive with the same affordabilty as last time.
Doesn't seem like a big ask??
Originally Posted by FranciscoI have servers at: NetDepot/GNAX (A), SoftLayer (A), LiquidWeb (B+), DedicatedNow (B+), Nectartech (B) and more!
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10-25-2006, 11:49 PM #12Junior Guru Wannabe
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Francisco, 404-230-9150 rings in the new dc. It is answered by the autoattendant. Has been working since last Friday. Dont understand no answer. Did the autoattendant pick up and then nobody answered after you selected the engineering option?
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10-25-2006, 11:50 PM #13Junior Guru Wannabe
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Universal, please open a ticket on any reboot ports that you have that do not work and they will be taken care of. All reboot ports are in service.
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10-25-2006, 11:56 PM #14Web Hosting Master
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Originally Posted by wildhorseharry
Called the other number and they picked up after 4 rings.^_^