One Weeks ago. (7 Days Ago)
I submited three queries in their websites (by email). They replied me the first one Yesterday (after Six days i posted the questions). the rest two are still unknow
Four days ago
I signed up with them and placed one order.
Should you not have been put off by the lack of response to your queries? If a company has not reponded quickly to my pre-sales enquires then they don't get my business. If they can't bother to reply to pre-sales god only knows how bad they are a post-sales support.
If I'm reading your descriptiong correctly, you signed up for their services after they had ignored you for three days. I don't see this as a very clever idea...
On a vaguely related note, I have a number of domains registered through 123-reg.co.uk which I will be moving to another registra come renewal time as I have recently started getting cold calls on my land-line from other parts of Pipex (perfectly "legal" due to the "existing business relationship" loophole, but I always check the "don't ever bother me, or let your partners bother me" boxes and uncheck the "pleasebother me, and let your partners bother me" boxes).
I registered a site with webFusion and have been pleasantly surprised by their customer support. They seemed to know what they were talking about, and sai my account would be set up within 2hours, and was up and running in only 15minutes.
I also sent email to webFusion last weeked. they replied me two days later.
You are right. I signed up with before i got any reponse . because,
1. I never encounter such a bad services. We are also a web hosting provider in Singapore.
2. we help one of customer to find the euro servers. we do a lot of testing that time. the Ip from reg-123 is much better than others in terms of Ping result and tracert result.
3. our customer also push us that time. and they also want to decide it as soon as possbile.
Alll of these caused the wrong decision we made.
Now ,they already charged to my credit card, BUT they still haven't setup the servers.
A word of advice from me would be dont believe everything you read and research the companies you want to trust your business to.
Once you sign up with a for you unknown company chances are that the first payment (however much that might be) is lost immediately - regardless what they promise on their homepage.
I have lost money myself. I tried to learn from this, the quicker the better.
The best advice I can give you "Dont be in a rush". The rest will come.
Even if the setup time is obviously to long, I usually stay with the host a couple of months to be able to honestly evaluate the service they have given to me. A week is to short to proberly evaluate. It could well be a number of unfortunate cases that dont allow the hosting company to reply as fast as they would like.
( could also well be their service is bad ;-) - but fact is you never know this if you dont wait to the end.
You will have to decide whenever this will be.
Last edited by valentin_nils; 10-26-2006 at 10:32 PM.
I'm not going to defend Pipex as I hate the company (having worked for a business that was taken over by them), but......
I wouldn't take how fast your pre-sales queries get answered as an indication of the quality of support. In large companies this is a completely seperate entity - personally I would rather the sales be slow and the support fast (if its a staffing issue), but you're not gonna know that until you actually try it.
I'm sure theres some business models out there that rely on high sales to offset bad churn rates but I'd rather see the focus in a business on the technical side than sales/marketing from a customers point of view... obviously in an ideal world it'd all be great
It just sounds like they are trying to stall your setup and lead you to think they are making progress on your order, when they really aren't. I would avise you to do a chanrgeback, and find another providor who actually commit to what they advertise. Just my 2 cents. Good luck.