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  1. #1
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    Exclamation Warning To All Hosts....[MERGED]

    Do NOT host this client with the domain www.bitchs-inc.com. THis client was good the first 1-2 months, then magically she stopped paying, so i gave them the benifit of the doubt, and my billing system, sent out reminders, and then eventually suspended the account due to failure to pay. The money wasn't a large sum here people, i mean it was only $3.95 per month.

    Again i sent her another few reminders, no response. So as per my TOS, when the customer's account is suspended due to lack of payment, they are charged the fee they owe for the hosting, in her case $3.95, and then the late fee which is 1 months payment of what ever their account is per month, in her case $3.95 again, plus a $4.95 re-connection fee when the account is suspended. She refuses to pay, so now i have to tally up all the fee's and send a paypal invoice, which i charge $1.00 for each time i have to send one of those paypal invoice reminders, and a transaction fee (whatever paypal charges me for the dollar amount due), this is only fair.

    Finally after her account had been suspended, and she saw the new paypal invoice, she e-mails my accounting department, stating that she doesnt want to keep the account anymore, and basically to call it even on all the charges-- yeah sure i'm definatly not doing that..

    I e-mail this customer back, stating the billing cycle, and that all i can discount her for is the re-connection fee of $4.95, if she didnt want a backup of her site. However if she wants a backup of her site, she has to pay that fee, but no matter what she owed me either way.

    So now through a few more e-mails she debates the costs even further, and you know im always willing to work with someone if they are having tough financial times, as we all go through that from time to time.

    Bottom line this lady doesn't want to pay at all, and is making it like she doesn't have the few lousy dollars to square this up, meanwhile every night this month so far, she has been in public chat rooms on the microphone boasting hopw "high" and "drunk" she was. Well look, if you got the money to get high and drunk every night of the week, you should have the lousy $10.00+ to pay me ..no?

    Avoid this customer at all times my fellow Hosting Providers, you will ONLY have ISSUES with this winner.

    -- Good luck
    -Shaun

  2. #2
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    Thanks for the heads up =)
    Alex Maleki -/- 1.866.596.8401
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  3. #3
    sorry but LOL!

    I hope you fix this.

  4. #4
    Posting things about clients on public boards - not cool. Just my 2 cents.

  5. #5
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    Quote Originally Posted by JVS_Hosting
    Bottom line this lady doesn't want to pay at all, and is making it like she doesn't have the few lousy dollars to square this up, meanwhile every night this month so far, she has been in public chat rooms on the microphone boasting hopw "high" and "drunk" she was. Well look, if you got the money to get high and drunk every night of the week, you should have the lousy $10.00+ to pay me ..no?
    And you found this out how? lol?

  6. #6
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    If I came crying to WHT everytime a client was late with a payment, I'd probably get banned. Further, don't you have some sort of privacy policy that prevents you from blabbing about your customers' financial status?

    --Tina
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  7. #7
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    Thanks for the heads up on this one Shaun, hopefully other's won't fall prey to this lady.

    EDIT: While I was typing Tina has pointed out some good tips about this, typically providing such information on an open forum community is a violation of your own privacy policy.
    Last edited by Justin; 10-22-2006 at 12:41 PM.
    Justin Schurawlow :: Technology Enthusiast
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  8. #8
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    Well am sure the user stopped paying for a reason, thats not really an excuse why another host will not want to take them on, as they never paid the invoice does not make them out as some fraudster to be careful of.
    Cyber Host Pro Ltd - over 10 years in the UK hosting industry.
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  9. #9
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    Quote Originally Posted by jschurawlow
    Thanks for the heads up on this one Shaun, hopefully other's won't fall prey to this lady.


    I can't believe everyone is making a huge deal from some woman who just didn't want to renew services. I'll host her in a heartbeat. She doesn't pay, we suspend the account and be done with it.


    --Tina
    Last edited by Tina J; 10-22-2006 at 12:46 PM.
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  10. #10
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    Quote Originally Posted by AH-Tina
    I can't believe everyone is making a huge deal from some woman who just didn't want to renew services. I'll host her in a heartbeat. She doesn't pay, we suspend the account and be done with it.


    --Tina
    Because everyone else seems to be born yesterday. :p

    Another idiotic thread: Why is it always the tiny companies that bring it to WHT?
    You do know this happens thousands of times weekly for every other company out there Shaun: You don't see a million threads about it for a reason.

    //Can't believe I just read a thread like this. It's almost as bad as 'zomg these guys are frauds' threads.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  11. #11
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    Quote Originally Posted by AH-Tina
    I can't believe everyone is making a huge deal from some woman who just didn't want to renew services. I'll host her in a heartbeat. She doesn't pay, we suspend the account and be done with it.
    Agreed.

    If someone doesn't pay for their next month, you cut them off at the end of the current month.

    Don't send them loads of new bills and expect them to pay for a service they don't want.
    Sean

  12. #12
    Join Date
    Oct 2006
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    30
    for ten bucks you really went out of your way... probably too far.. not worth the hassles.. a customer like that quits paying, just delete 'em and move on.


    if they're past-due by a week, suspend the account, if they go past a month, back it up and terminate it.. if they don't re-up within a month after that, you "lose" the backup.

    for government or decent-sized corporate customers, double the time frame as it can take longer to get payments with the extra red-tape. and for them, you might want to hang on to the backup.. you can always charge 'em something if they want it later on.

    for smaller payments, think about requiring either automated billing (cc or paypal sub), or require an extended billing cycle (i use annual billing for all manual payment methods such as checks and one-off paypal payments).

  13. #13
    This happens all the time; people may not have an interest in the service and, hence, stop paying. You just need to revisit your cancellation/termination policy to ask yourself how this can be handled more effectively. If you suspend an account and they don't complain after a month, its indicative that they aren't interested (and that you should go ahead and delete the account). If you had a loss above $150, then its time to think about a collection agency but for $10, its not worth stressing out over.

  14. #14
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    Ok look, i was just trying to give a heads up to other hosts, ok? Furthermore I didnt violate any privacy policy, i didnt give any details, name, address ect ect... Furthermore I'm not crying and complaining about a lousy $10.00, again, just dont want anyone to have to deal with a terrible client. Also to add to the having the client pay for services they no longer want, ok maybe you didnt understand, but the way this clients payment plan went, was she already owed JVS for the previous month, so that settles it. IF you dont find this information useful then i appologize, but i know I do NOT want to deal with dead beat customers, and had someone warned me of this person, i wouldnt have these issues.

    -Shaun

  15. #15
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    Everyone has valid points here. I was just trying to give a heads up to all of you, as i know that if i had a heads up on any customer that didnt feel like paying anymore with another host, i certainly would not waste my time to host them. She stopped paying because she "didn't have time for the site" anymore, which is all fine and well by me, but atleast pay what you owe up to date. That's all i ask.

    -Shaun

  16. #16
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    Ok look, i was just trying to give a heads up to other hosts, ok? Furthermore I didnt violate any privacy policy, i didnt give any details, name, address ect ect
    You gave the domain name. That's all that's needed to find out who the person is.

    I'd also suggest you consider rewording your suspended account page; it's a bit too much detail.
    "This Account Has Been Suspended for lack of payment and or unauthorized account service."

  17. #17
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    I gather you dont have many clients? the reason i say that is there must be reason for you to be making multiple posts over WHT forums over a few cents.
    Cyber Host Pro Ltd - over 10 years in the UK hosting industry.
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  18. #18
    Yeah when you think about it, if I had stopped paying for my web hosting, would I want my host to go around on forums posting the url to my website?

  19. #19
    Cmon, cut the kiddie host some slack.

  20. #20
    Wow, I actually feel terrible for the girl now..
    I mean you sign up on a web page and give away all your details and trust your webhost that they will keep it confidential, including the domain.

    Then for whatever reason I stop paying and then I find out my host is posting on message boards with links to my website and a huge rant about stuff that I thiought would be internal between us?

    Come on man, this is extremely poorly thought out and unprofessional.
    I'm not trying to be harsh but with a little creativity one could easily find out her email, city of residence, and so forth.

  21. #21
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    Thanks for the heads up but this is a very common situation, at least you're not at loss in terms of registration fees, certificate costs and so on. Imagine a customer registering couple domains and purchases SSL Certificate then does a chargeback or is actually a fraud order?

    Anyhow, hopefully you won't come in contact with those situations again in the future and by the way, very creative with the google ads on the suspended page http://jvs-hosting.com/suspended.page/ heh.

    Cheers
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  22. #22
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    Quote Originally Posted by Cirtex
    Anyhow, hopefully you won't come in contact with those situations again in the future and by the way, very creative with the google ads on the suspended page http://jvs-hosting.com/suspended.page/ heh.


    On top of the embarassment you just brought on yourself, I can't believe you actually charge $5 to re-activate a person's account. I mean, come on, is it really that hard to click a button in your control panel to re-activate them?

    You must be hurting for money.


  23. #23
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    this is posted in both shared & reseller forum, maybe a mod should merge them.
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  24. #24
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    This is indeed scary. Hopefully this thread will serve as a lesson to any startup host NOT in any circumstance to post client information publicly.
    Even if your client is complaining about you publicly, it is unethical and probably against your privacy policy to post identifiable information about the client.
    Last edited by Yash-JH; 10-22-2006 at 03:09 PM.

  25. #25
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    Quote Originally Posted by JVS_Hosting
    She refuses to pay, so now i have to tally up all the fee's and send a paypal invoice, which i charge $1.00 for each time i have to send one of those paypal invoice reminders, and a transaction fee (whatever paypal charges me for the dollar amount due), this is only fair.
    If I remeber correctly, its against the paypal tos to pass the transaction fees to the client.

  26. #26
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    Quote Originally Posted by Chris_M
    If I remeber correctly, its against the paypal tos to pass the transaction fees to the client.
    It is against their TOS.

  27. #27
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    Merged with other identical topic.
    Carry on.

  28. #28
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    How about a mod lock this thread so both the host and the client wont get more embarrased.

  29. #29
    I second martint's suggestion, plus there really isn't that much more to discuss, at least not publically.

  30. #30
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    Quote Originally Posted by Chris_M
    If I remeber correctly, its against the paypal tos to pass the transaction fees to the client.
    Doesnt mean that someone cant charge a "tax" that is the equivalent to Paypals fees.. they just cant associate that tax as a cover of Paypals Fees..

  31. #31
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    Im still curious how he got wind of the client boasting about how "high" and "drunk" she was... lol...

    If I was you, I wouldnt "Assume" that someone is going to pay, unless they say something to you.. The impression that I got from you was you though she was going through a hard time for money and you gave her credit.. Maybe, she didnt pay her bill on purpose? You should have suspended her account and made her pay her invoice up to get access to her files.. a "re-activation" fee isnt uncommon as I've seen other places charge to re-activate accounts...

  32. #32
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    I would advise the mods to edit the domain name.

  33. #33
    Quote Originally Posted by PE-Steve


    On top of the embarassment you just brought on yourself, I can't believe you actually charge $5 to re-activate a person's account. I mean, come on, is it really that hard to click a button in your control panel to re-activate them?

    You must be hurting for money.

    Actually, it's not uncommon to charge a reactivation fee..it's not the point of how easy it is,it's a matter of the encouraging clients not to let their accts billing slip that far.

    Anyway...

    OP: You wasted way way way too much energy on this..not only in your convulated billing process, but in posted it here. First of all, doing so shows that you are desperate to hang on to a single client's $3.95..lol

    Next, you really should just send out a couple reminders....1 week before due, 1 day due, one 1 week after due (or adjust as needed)...and if no payment, suspended, and if no payment within another 7 days, nuke. That's my policy. I don't go begging the client to pay, nor do I play games with extra charges and special invoices, etc.

    I give a 7-14 day leeway because people do go on vacation, etc..crap happens.

    I don't waste time or energy over it. I also make it clear that when they are nuked...so are all backups.

  34. #34
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    Thank you Shaun! you made me realise I NEVER want to host with you. you just don't say anything like this on a public forum, especially not with the domain included. I'm not saying what the siteowner did was correct, but you shouldn't just put all this info here. This topic, your website and that silly childish banner... How old are you Shaun?
    hi there!

  35. #35
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    Quote Originally Posted by PE-Steve
    . . . I can't believe you actually charge $5 to re-activate a person's account. I mean, come on, is it really that hard to click a button in your control panel to re-activate them?
    Reactivation fees are more common than you might think. I know a lot of hosts who apply such a fee, when reactivating an account suspended for billing issues. It's not something I would personally implement, but it's out there.
    AussieHost.com Aussie Bob, host since 2001
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  36. #36
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    Quote Originally Posted by Aussie Bob
    Reactivation fees are more common than you might think. I know a lot of hosts who apply such a fee, when reactivating an account suspended for billing issues. It's not something I would personally implement, but it's out there.
    I understand that. At the time I posted, it was more of a rant. I couldn't help commenting after I heard the $5 reactivation, $1 everytime he sends a PayPal invoice, another "transaction fee," etc.

    With the "I can't believe you actually charge..." sentence, I was more along the lines of referring to that fee + all the other fees he sends to the client. It's quite rediculous.


  37. #37
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    Thanks for all the great replies! I am actually 25 years old Amy. and i own a few business', the web hosting is NOT my main source of income, and yes it does seem silly to post about a lousy $3.95, but it's NOT the money, it's the point that i'm trying to get across. Okay so it may have been a mistake in certain cases to post the domain name of the user, however You people fail to realize i know for a FACT that the whois info is NOT her real info, as i helped her create the domain account, so it is NOT against any privacy policies, I would NOT post anyone's REAL information anywhere publically, nor discuss it with ANYONE, including even my family. My main source of income as i said is NOT web hosting, and as a matter of fact i started JVS years ago to be able to give an HONEST hosting solution to my friends, and including myself who were put "through the ringer" with other hosts. My main source of income is that of a Network Security Engineer, where i am sub-contracted to do Network Security on corporate networks. I Know one of you is now going to say "gee network security, and you disclose a clients information on a public forum" Again read up just a few lines to see where i said "however You people fail to realize i know for a FACT that the whois info is NOT her real info, as i helped her create the domain account, so it is NOT against any privacy policies, I would NOT post anyone's REAL information anywhere publically, nor discuss it with ANYONE, including even my family"

    In regards to the "fees" i charge to customers.. This is so they remember to be ON TIME with their payments, as someone mentioned before, this encourages on-time payments. Also it's very common for alot of companies, in diffrent fields to charge this, as im sure maybe your ISP, Cell Phone/Home phone provider, and Utility companies charge the same way, and even here in NY, they make you pay for their OVERHEAD, supplies, man-hours, ect. It's only fair after all.

    However i do appreciate all the valuable posts in regards to this matter, and if this has helped anyone in any way, shape or form then that's great, mission accomplished! As for now i'm done with this silly thread, take care everyone.

    -Shaun
    Last edited by JVS_Hosting; 10-22-2006 at 08:16 PM.

  38. #38
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    This is a personal matter between you and your client. There is no need to come here telling people that this person does not pay her bills and should not be trusted. That's not "saving" other people from the trouble. I find it very hard to believe that you are 25 and run many businesses. Any web host knows that clients don't pay -- it's part of the business. The only times I've posted about clients here is when A) they started the post and I defended myself; or B) They are FRAUDELENT (meaning chronic spammers, using stolen paypals/ccs, etc).
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  39. #39
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    Quote Originally Posted by JVS_Hosting
    Thanks for all the great replies! I am actually 25 years old Amy. and i own a few business', the web hosting is NOT my main source of income, and yes it does seem silly to post about a lousy $3.95, but it's NOT the money, it's the point that i'm trying to get across. Okay so it may have been a mistake in certain cases to post the domain name of the user, however You people fail to realize i know for a FACT that the whois info is NOT her real info, as i helped her create the domain account, so it is NOT against any privacy policies, I would NOT post anyone's REAL information anywhere publically, nor discuss it with ANYONE, including even my family. My main source of income as i said is NOT web hosting, and as a matter of fact i started JVS years ago to be able to give an HONEST hosting solution to my friends, and including myself who were put "through the ringer" with other hosts. My main source of income is that of a Network Security Engineer, where i am sub-contracted to do Network Security on corporate networks. I Know one of you is now going to say "gee network security, and you disclose a clients information on a public forum" Again read up just a few lines to see where i said "however You people fail to realize i know for a FACT that the whois info is NOT her real info, as i helped her create the domain account, so it is NOT against any privacy policies, I would NOT post anyone's REAL information anywhere publically, nor discuss it with ANYONE, including even my family"

    However i do appreciate all the valuable posts in regards to this matter, and if this has helped anyone in any way, shape or form then that's great, mission accomplished! As for now i'm done with this silly thread, take care everyone.

    -Shaun
    None the less, whether her WHOIS Information is correct or incorrect; that is still someones private information...

    You dont see us going around say "Attention Webhosting CUSTOMERS; DO NOT DO BUSINESS WITH JVS-Hosting.com They failed to pay their bill and refuse to pay us"

    Your opening post was a bit much as other have stated.. Just take this as a lesson well learned..

    * Dont post personal information
    * Dont give "credits" unless you have spoken about it with the customer
    * If someone fails to pay, simply 'suspend' the account, dont extend it another month and expect them to pay. (unless your TOS States that the customer *must* cancel their services their selves.. -- similar to Cell Phone Contracts.

  40. #40
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    My opinion is that its not very professional on the hosts behalf to disclose personal details of a customer in a public forum, for whatever the reason be...

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