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  1. #1
    Join Date
    May 2006
    Posts
    249

    What is going on with Acunett?

    Hello,

    Their response was fast and from some point their response time is not good enough..

    I have opened few ticket yesterday and get response like 8-9 hours later.. and it was like that on other previous ticket...

    anyone know what is going on with them? less staff now at acunett?

    anyone knows?

    thanks

  2. #2
    Join Date
    Mar 2005
    Location
    Brighton, MI
    Posts
    1,582
    was it a low priority ticket?

  3. #3
    Join Date
    May 2006
    Posts
    249
    it was regarding system.. and don't think it was low priority, but should it take 8-9 hours to give 1st response on ticket?

    Thanks

  4. #4
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Quote Originally Posted by LowAsYou
    it was regarding system.. and don't think it was low priority, but should it take 8-9 hours to give 1st response on ticket?

    Thanks
    I would send a PM over to Acunett here at WHT, Rob I believe. Hopefully your issues will get resolved and this is just a one time incident.

    Good luck
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  5. #5
    Join Date
    Dec 2001
    Location
    Franklin, TN, USA
    Posts
    1,322
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  6. #6
    LowAsYou, does it happen to you for the fist time or did it happen before? And how long are you with this company?

  7. #7
    Well, seems like Ronny got the matter resolved
    Hope all is ok now
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