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  1. #1

    Q For VPS Providers

    Hello,

    When a customer requests a VPS upgrade/Downgrade do you simply upgrade their account and adjust their billing package or do you adjust their billing package and create a pro-rated invoice for the new service?

  2. #2
    Join Date
    Mar 2004
    Location
    Seattle, WA
    Posts
    2,561
    Hello UWebSmart,

    We upgrade their package, abjust their billing, and pro-rate them to their main service due date.
    ColoInSeattle - From 1U to cage space colocation in Seattle
    ServerStadium - Affordable Dedicated Servers
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  3. #3
    Join Date
    May 2004
    Location
    Milton, Florida
    Posts
    783
    Quote Originally Posted by Virpus-Ken
    Hello UWebSmart,

    We upgrade their package, abjust their billing, and pro-rate them to their main service due date.
    I use to run SelectVPS and we did the same...

  4. #4
    Join Date
    Dec 2004
    Location
    Washington, DC
    Posts
    787
    Quote Originally Posted by platinumn23
    I use to run SelectVPS and we did the same...
    We have the same policy as well.

  5. #5
    Join Date
    Jun 2003
    Location
    UK
    Posts
    6,601
    I will do another nod here as well for the same idea
    Russ Foster - Industry Curmudgeon

  6. #6
    Hello,

    Does Ubersmith do this automatically?

  7. #7
    Join Date
    Mar 2004
    Location
    Seattle, WA
    Posts
    2,561
    Yes, ubersmith can do it although prior versions to their current release always messed it up. I have ubersmith do it and then double check it with my own calculations simply because I don't trust it.
    ColoInSeattle - From 1U to cage space colocation in Seattle
    ServerStadium - Affordable Dedicated Servers
    Come visit our 18k sq ft. facility in Seattle!
    Managed Private Cloud | Colocation | Disaster Recovery | Dedicated Servers

  8. #8
    Join Date
    Jun 2001
    Location
    Gotham City
    Posts
    1,849
    We do the same as well.
    [[ Reyox Communications / USA based cloud servers & support / 9 years of hosting websites ]]
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