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Thread: Rackspace AD
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10-19-2006, 05:44 PM #1Managed Hosting Expert
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Rackspace AD
I was reading Linux Magazine and found this ad on the back...
http://www.imgarchive.org/uploads/83b8959d0d.jpg
I'm not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.█ Dan Kitchen | Technical Director | Razorblue
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10-19-2006, 05:47 PM #2Eternal Member
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lol, not a surprise, Rackspace is pretty shady. I asked their live chat people about the 100% uptime once and they had no idea (or claimed to, anyways) about the LON2 outage (4h, 45m I think it was).
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10-19-2006, 06:07 PM #3antitheistic atheist
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I actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10
I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly.
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10-19-2006, 06:49 PM #4Engineer
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You bring up a good point on that ad, it's very mis-leading and well is blatent false advertising because of the 4 hour outage they had just recently.
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10-19-2006, 06:56 PM #5Web Hosting Master
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Luckily the Advertising Standards Authority does uphold issues like this if a complaint is received. I remember a couple of years ago Fasthosts ran an advertisement claiming to have "more bandwidth than any other UK host" which wasn't true and the complaint was upheld.
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10-19-2006, 07:32 PM #6WebHostingTalk Lover
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Originally Posted by nocebo
I was given the same impression actually, instead of 0 downtime
Personally I do not see any problems with the Ad as long as rackspace can backup their 100% Uptime with some statistics/facts.
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10-19-2006, 08:08 PM #7Eternal Member
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Personally I do not see any problems with the Ad as long as rackspace can backup their 100% Uptime with some statistics/facts.
Good Morning
Good news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.
The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.
This failure caused all of our 3 "diverse" circuits to go down. We have already started and will be working closely with C&W tomorrow to get this design corrected ASAP so that we do that have this event repeating itself. We believe in standing behind our suppliers and partners by doing so helping them to allow us to provide you with Fanatical Support.
We are also in the process of getting another Fibre provider connected to our LON2 network which will allow us to have even greater diversity on our network. This was something we planned as future expansion but we have taken a decision to bring this installation forward.
Again we would like to apologise for any inconvenience this might have caused you. We take this incident very seriously and we know that we need to win back your trust in our ability to provide a reliable Managed Hosting Service.
We will honour all service credits that you feel you are owed because of this service failure.
Regards,
Jacques Greyling
Managing Director
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10-19-2006, 08:12 PM #8ex. *** *****
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I get an email advertising Rackspace every week, (SPAM?) I asked for a quote once - would that be why?
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10-19-2006, 10:46 PM #9Web Hosting Master
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Why am I not surprised.... Anyone going to contact the ASA about the advert?
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10-19-2006, 11:07 PM #10Web Hosting Master
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Someone should report that ad. You can't promote zero downtime like that, when you've just had a very public outage that resulted in downtime.
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10-19-2006, 11:12 PM #11Web Hosting Master
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Originally Posted by RazorBlue - Dan
Five years of zero network downtime.
That's right. In five years, there has not been a single second of downtime. Zero.Good Morning
Good news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.
The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.
This failure caused all of our 3 "diverse" circuits to go down. We have already started and will be working closely with C&W tomorrow to get this design corrected ASAP so that we do that have this event repeating itself. We believe in standing behind our suppliers and partners by doing so helping them to allow us to provide you with Fanatical Support.
We are also in the process of getting another Fibre provider connected to our LON2 network which will allow us to have even greater diversity on our network. This was something we planned as future expansion but we have taken a decision to bring this installation forward.
Again we would like to apologise for any inconvenience this might have caused you. We take this incident very seriously and we know that we need to win back your trust in our ability to provide a reliable Managed Hosting Service.
We will honour all service credits that you feel you are owed because of this service failure.
Regards,
Jacques Greyling
Managing Director• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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10-19-2006, 11:24 PM #12Junior Guru
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Anyone else notice the following error?:
The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.
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10-20-2006, 02:12 AM #13antitheistic atheist
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Anyone else notice the following error?:
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10-20-2006, 02:47 AM #14Managed Hosting Expert
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FYI I have reported it to the ASA, I'll let you all know the outcome.
Dan█ Dan Kitchen | Technical Director | Razorblue
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10-20-2006, 03:17 AM #15Web Hosting Master
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Thanks Dan.
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10-23-2006, 06:51 AM #16Junior Guru Wannabe
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layer0 bashing rackspace? this is so... out of character... -not
Anyway, all great companies become targets wether it's jealousy, competition, etc. I've basically tried all the top players in the biz for many sites and am now on rackspace. Bash as much as you like but I've had 100% uptime since using rackspace and I've had service unlike anything I've experienced anywhere (hosts or any businesses for that matter). Bash or not rackspace delivers and that gets under some people's skin big time..
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10-23-2006, 09:55 AM #17Away
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I'm quite suprised myself that rackspace would run such and ad after such a public downtime, however we have to remember that the marketing folks hardly ever talk to the people actually running the networks....
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10-23-2006, 10:21 AM #18Web Hosting Master
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My only guess is this ad was already sent and waiting print before the downtime occured.
Okay- throw tomatos .... NOW!
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10-23-2006, 11:32 AM #19Corporate Member
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No doubt their "uptime" applies only to their network and what they have direct control over, not their suppliers. Unfortunate.
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10-23-2006, 11:33 AM #20Web Hosting Master
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As a designer.. That campaign gives the strong message to the readers who are reading in the tech magazine where Rackspace placed their ad such as Linux as Dan mentioned. It tells readers to sign up with Rackspace or check out their services. If they lie, do something!
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10-23-2006, 05:39 PM #21Junior Guru Wannabe
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So why is this a lie again? Their network has not had any downtime. This is ridiculous. I mean what's next for the bash rackspace olympics?
"OMG!!! MY NEIGHBOR CUT THE FIBER TO MY HOUSE WHILE PUTTING IN A FENCE POST, AFTER THAT I COULD NOT GET TO ANY RACKSPACE SITES FOR 8HRS, THEY WERE TOTALLY DOWN!"
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10-23-2006, 05:43 PM #22Eternal Member
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Originally Posted by BillyT
The single fiber provider connecting Rackspace (not others in the UK) had an outage. If Rackspace had multiple fiber providers they would NOT have had this problem. The downtime effected THEM. Residential ISPs, BT, etc. weren't where the trouble was. I'm not sure how much more clear you want this to get.
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10-23-2006, 06:51 PM #23Web Hosting Master
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I'm loving all of the arguements from those who do not even know what's going on (Billy, David...).
David, way to be a one-post wonder and criticize companies such as RazorBlue, which I have been a customer of and love how it, as Layer0 said, just works. Perhaps you should spend a little more time reading and less posting.GeeksGather - Undergoing redevelopment. Stand by.
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10-23-2006, 07:01 PM #24Eternal Member
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Originally Posted by PixelManual
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10-23-2006, 07:48 PM #25Web Hosting Master
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Originally Posted by BaseOneDavid
But you've gone and hurt my feelings now.
Right, you're off my Christmas card list.• WLVPN.com • NetProtect owned White Label VPN provider •
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