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Thread: Rackspace AD

  1. #1
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    Rackspace AD

    I was reading Linux Magazine and found this ad on the back...

    http://www.imgarchive.org/uploads/83b8959d0d.jpg

    I'm not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.

  2. #2
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    lol, not a surprise, Rackspace is pretty shady. I asked their live chat people about the 100% uptime once and they had no idea (or claimed to, anyways) about the LON2 outage (4h, 45m I think it was).

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    I actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10

    I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly.

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    You bring up a good point on that ad, it's very mis-leading and well is blatent false advertising because of the 4 hour outage they had just recently.

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    Luckily the Advertising Standards Authority does uphold issues like this if a complaint is received. I remember a couple of years ago Fasthosts ran an advertisement claiming to have "more bandwidth than any other UK host" which wasn't true and the complaint was upheld.

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  6. #6
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    Quote Originally Posted by nocebo
    I actually thought it was pretty funny because it looks like they're judges for something and they're all giving Rackspace a "zero" out of 10

    I also found it amusing that the ad is horribly written...perhaps they should invest some money into hiring people who can speak speak English properly.

    I was given the same impression actually, instead of 0 downtime

    Personally I do not see any problems with the Ad as long as rackspace can backup their 100% Uptime with some statistics/facts.

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  7. #7
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    Personally I do not see any problems with the Ad as long as rackspace can backup their 100% Uptime with some statistics/facts.
    But they can't

    Good Morning

    Good news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.

    The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.

    This failure caused all of our 3 "diverse" circuits to go down. We have already started and will be working closely with C&W tomorrow to get this design corrected ASAP so that we do that have this event repeating itself. We believe in standing behind our suppliers and partners by doing so helping them to allow us to provide you with Fanatical Support.

    We are also in the process of getting another Fibre provider connected to our LON2 network which will allow us to have even greater diversity on our network. This was something we planned as future expansion but we have taken a decision to bring this installation forward.

    Again we would like to apologise for any inconvenience this might have caused you. We take this incident very seriously and we know that we need to win back your trust in our ability to provide a reliable Managed Hosting Service.

    We will honour all service credits that you feel you are owed because of this service failure.

    Regards,
    Jacques Greyling
    Managing Director

  8. #8
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    I get an email advertising Rackspace every week, (SPAM?) I asked for a quote once - would that be why?

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    Why am I not surprised.... Anyone going to contact the ASA about the advert?
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  10. #10
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    Someone should report that ad. You can't promote zero downtime like that, when you've just had a very public outage that resulted in downtime.
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  11. #11
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    Quote Originally Posted by RazorBlue - Dan
    I'm not usually one to bash competitors, but I think this advert by Rackspace UK was pretty low. We all know they suffered quite a significant amount of downtime (many hours) earlier this year due to a fiber cut.
    I don't see your post as a bash. A host is acting deliberatley deceptively, and you're bringing that to the attention of the hosting community. No bashing there.
    Five years of zero network downtime.

    That's right. In five years, there has not been a single second of downtime. Zero.
    Good Morning

    Good news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.

    The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.

    This failure caused all of our 3 "diverse" circuits to go down. We have already started and will be working closely with C&W tomorrow to get this design corrected ASAP so that we do that have this event repeating itself. We believe in standing behind our suppliers and partners by doing so helping them to allow us to provide you with Fanatical Support.

    We are also in the process of getting another Fibre provider connected to our LON2 network which will allow us to have even greater diversity on our network. This was something we planned as future expansion but we have taken a decision to bring this installation forward.

    Again we would like to apologise for any inconvenience this might have caused you. We take this incident very seriously and we know that we need to win back your trust in our ability to provide a reliable Managed Hosting Service.

    We will honour all service credits that you feel you are owed because of this service failure.

    Regards,
    Jacques Greyling
    Managing Director
    They cannot continue to ethically and legally promote that they have had zero network downtime, when this is not the case.
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  12. #12
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    Anyone else notice the following error?:
    The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them.

  13. #13
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    Anyone else notice the following error?:
    They've pretty much proven that they have a fairly blatant disregard for proper use of the English language

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    Thanks Dan.
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    layer0 bashing rackspace? this is so... out of character... -not

    Anyway, all great companies become targets wether it's jealousy, competition, etc. I've basically tried all the top players in the biz for many sites and am now on rackspace. Bash as much as you like but I've had 100% uptime since using rackspace and I've had service unlike anything I've experienced anywhere (hosts or any businesses for that matter). Bash or not rackspace delivers and that gets under some people's skin big time..

  17. #17
    I'm quite suprised myself that rackspace would run such and ad after such a public downtime, however we have to remember that the marketing folks hardly ever talk to the people actually running the networks....

  18. #18
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    My only guess is this ad was already sent and waiting print before the downtime occured.

    Okay- throw tomatos .... NOW!


  19. #19
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    No doubt their "uptime" applies only to their network and what they have direct control over, not their suppliers. Unfortunate.
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  20. #20
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    As a designer.. That campaign gives the strong message to the readers who are reading in the tech magazine where Rackspace placed their ad such as Linux as Dan mentioned. It tells readers to sign up with Rackspace or check out their services. If they lie, do something!

  21. #21
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    So why is this a lie again? Their network has not had any downtime. This is ridiculous. I mean what's next for the bash rackspace olympics?

    "OMG!!! MY NEIGHBOR CUT THE FIBER TO MY HOUSE WHILE PUTTING IN A FENCE POST, AFTER THAT I COULD NOT GET TO ANY RACKSPACE SITES FOR 8HRS, THEY WERE TOTALLY DOWN!"


  22. #22
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    Quote Originally Posted by BillyT
    So why is this a lie again? Their network has not had any downtime. This is ridiculous. I mean what's next for the bash rackspace olympics?

    "OMG!!! MY NEIGHBOR CUT THE FIBER TO MY HOUSE WHILE PUTTING IN A FENCE POST, AFTER THAT I COULD NOT GET TO ANY RACKSPACE SITES FOR 8HRS, THEY WERE TOTALLY DOWN!"

    Wow, you're smart.

    The single fiber provider connecting Rackspace (not others in the UK) had an outage. If Rackspace had multiple fiber providers they would NOT have had this problem. The downtime effected THEM. Residential ISPs, BT, etc. weren't where the trouble was. I'm not sure how much more clear you want this to get.

  23. #23
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    I'm loving all of the arguements from those who do not even know what's going on (Billy, David...).

    David, way to be a one-post wonder and criticize companies such as RazorBlue, which I have been a customer of and love how it, as Layer0 said, just works. Perhaps you should spend a little more time reading and less posting.
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  24. #24
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    Quote Originally Posted by PixelManual
    I'm loving all of the arguements from those who do not even know what's going on (Billy, David...).

    David, way to be a one-post wonder and criticize companies such as RazorBlue, which I have been a customer of and love how it, as Layer0 said, just works. Perhaps you should spend a little more time reading and less posting.
    Thanks for adding some clue to this thread!

  25. #25
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    Quote Originally Posted by BaseOneDavid
    Aussie Bob?

    "Someone should report that ad."

    ...typical lazy Aussie.
    I meant someone from the same country should report that ad.

    But you've gone and hurt my feelings now.

    Right, you're off my Christmas card list.
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  26. #26
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    Talking

    Quote Originally Posted by Aussie Bob
    I meant someone from the same country should report that ad.

    But you've gone and hurt my feelings now.

    Right, you're off my Christmas card list.

    LOL......................................................
    good one

  27. #27

    ok

    ok ok - time to make amends - I've had a good laugh, it's been great.

    to:
    Layer0 (or from your last post, Layer-ooooooooooo! - joke - calm down man) Yous and mees are probably coming with similar loyalties - you're fighting the corner for Dan and his 5blade contour razorblue, and me - I'm fighting the corner for one of the best companies to work for... and one of the best companies to work at in the UK.

    to:
    Aussie Bob - sorry - thanks for taking it so well - love you guys - my sister is over there now - she's got mousy hair and 2 kids - say hello if you bump into her?

    to:
    Mohamoud - loving you too - thanks.

    Just to clear up any suspicions that I'm pretending to be someone I'm not - I work at the agency who does all Rackspace advertising and marketing.

    From our point of view, they're one of the best companies to work for, for the reason that it's about as far away from creating a marketing gloss or spinning a lie with them as is humanly possible.

    There's a marketing line that says 'a truth well told' - and that's hopefully applicable in this case.

    We've found from working very closely with them, that their internal culture is totally true to their word, they live and breath managed hosting & are driven by providing their 'fanatical support'. I wouldn't be surprised if the whole company cried one big salty tear over the downtime - they will probably wear black armbands to remember that time forever.

    I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?

    That's all from me - take care.

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  28. #28
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    Quote Originally Posted by BaseOneDavid
    I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
    Think you need to understand it from a networking PoV, the fiber fault maybe wasn't their fault, but not having the redundancy in place, was their fault - When you're running a service, the buck stops with you, especially when you make bold claims like Rackspace do. If you have downtime, be it a router blowing up, three routers blowing up, a fiber being cut etc. the buck stops with you. If it affects your nice uptime stats, then so be it - If you start adding in disclaimers, riders etc. then those stats mean nothing.
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  29. #29
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    Quote Originally Posted by BaseOneDavid
    . . . Aussie Bob - sorry - thanks for taking it so well - love you guys - my sister is over there now - she's got mousy hair and 2 kids - say hello if you bump into her?
    Wow, I saw her shopping the other night. It's a small world indeed.
    Just to clear up any suspicions that I'm pretending to be someone I'm not - I work at the agency who does all Rackspace advertising and marketing.
    Ahah!
    We've found from working very closely with them, that their internal culture is totally true to their word, they live and breath managed hosting & are driven by providing their 'fanatical support'. I wouldn't be surprised if the whole company cried one big salty tear over the downtime - they will probably wear black armbands to remember that time forever.

    I do feel that it would be a real pity if the claim for 0downtime could not continue to be used, as like I said before, the fault was not theirs. Maybe we could add some 'acts of God' rider to it like insurance companies do?
    They're certianly a great company. I have a LOT of respect for RS, and they're successful at what they do, deservedly so. They're a shining light in the sometimes dark and seedy world of hosting. BUT, they did have a rather public outage (downtime) and therefore they cannot ethically claim they have "0 Downtime" in the past.

    And while you're here who was the Wally who came up with that ad anyway? My first reaction was they scored 0/10, with those judges. The "0" there is a huge negative, and not a positive, so what's the logic behind using that?
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  30. #30
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    And while you're here who was the Wally who came up with that ad anyway? My first reaction was they scored 0/10, with those judges. The "0" there is a huge negative, and not a positive, so what's the logic behind using that?
    It makes people stop and look at the Ad... regardless of if you think the score is good or bad, it makes you stop and think and possibly read it.

    If it was showing 10, 10, 10, 10 then you would likely breeze past thinking its just another regular advert.

    I think it works quite well.

  31. #31
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    Quote Originally Posted by UH-Matt
    It makes people stop and look at the Ad... regardless of if you think the score is good or bad, it makes you stop and think and possibly read it.

    If it was showing 10, 10, 10, 10 then you would likely breeze past thinking its just another regular advert.

    I think it works quite well.
    He does have a point there, however we are coming off topic regarding the false advertisement being promoted here. I'm sure most members here respect rackspace as an ethical managed providor, however "luring" potential clients in with false claims definitely conflicts their reputation. As far as the flyers being printed before the downtime happened, I am sure they have had enough time to make a decision on postponing or stopping the release. My 2 cents..

  32. #32
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    I think I've read most of this thread...my understanding so far is that they had an outage in 1 Datacenter?

    1 out of how many DC's?

    Cause say if they have 5 and only 1 has suffered downtime thats still pretty damn good. Besides they've said they are going to fix the issue that they had by bringing in another FIber provider on a different route so their is truly geographically diverse paths.

  33. #33
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    Quote Originally Posted by cheyenne1212
    I think I've read most of this thread...my understanding so far is that they had an outage in 1 Datacenter?

    1 out of how many DC's?

    Cause say if they have 5 and only 1 has suffered downtime thats still pretty damn good. Besides they've said they are going to fix the issue that they had by bringing in another FIber provider on a different route so their is truly geographically diverse paths.
    Yes - but they claim to have no downtime, period (contrary to other evidence stored here at WHT) and by their own admission.
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  34. #34
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    1 datacenter.. does not matter they claim they have had no downtime, thats like me claiming i drive the speed limit its not true
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  35. #35
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    Not disagreeing with you guys.


    Just saying for as many DC's as they have and that being the only downtime they've ever had, makes them a pretty good company in my book. Eventually everything comes back to bite you in the ***...even if your the most prepared person/company in the world. And thats what happened to them at that DC.

    I don't think that would severely impact that them.


    I personally had no idea they ever had downtime, which is what they're probably counting on.

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  37. #37
    1 downtime != 0 downtime

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    I'm wondering how this issue is even debatable. They had downtime, therefore they can't promote "0 downtime". It's as simple as that. They're a shining light in the hosting business, but you can't say you've had "0 downtime" when you've had downtime. This aint politics.
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  39. #39
    Where did they have downtime? On the UK network or a NA network?

    It makes a difference if they are advertising in the UK for their UK services, a NA downtime would not matter. I haven't followed their UK very much but I know they had a downtime in the US recently.

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    Quote Originally Posted by Aussie Bob
    I'm wondering how this issue is even debatable. They had downtime, therefore they can't promote "0 downtime". It's as simple as that. They're a shining light in the hosting business, but you can't say you've had "0 downtime" when you've had downtime. This aint politics.
    Exactly! Some read it as those who make news of this mean that the company is bad. It is not the case and the company has a good record. Nonetheless, the claim of ‘0 downtime’ is false - no matter how the marketing folks want to spin it.

    The one downtime does not make a company bad, nor the fact that the downtime was only at one of the DC's - that is not the point of the argument.

    The fact is that this AD is false, wrong, dishonest, misleading, and deceptive. That is what is casting shadow and doubt on this company.

    I'd go for a company who would say 'x' downtime in 'y' years than a falsely AD that says ‘0’ downtimes in 5 years. As I said this ad is wrong and casts a significant distrust for a reputable company.

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