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  1. #1

    My domain in RegisterFly can not renew and transfer

    This is my domain "qweas.net", it will expire soon. Everytime when I tried to renew it, it will send me two emails within 1 to 2 days with the following titles telling me that the domain can not be tranferred.

    Failed Transfer Refund qweas.net
    Registerfly.com - Unable to transfer qweas.net notification.

    I submitted several support tickets for help, but their answers always are not on the point. Or they just place a new order for me that will get the same result, that is, I will receive two emails telling me that the domain can not be transfered. Till now, I have tried many times and there are a dozen of emails in my email box with the above two subjects.

    Anybody who has domains in RegisterFly meet the same problem before, and how to get the problem solved? Thank you all for advice!

    And the below is the content of the emails:

    We were unable to complete your transfer order to Registerfly.com due
    to errors returned by the registry. A detailed list of the error
    message(s) returned appears below:

    Domain Name:
    --------------------------------------------------------------
    qweas.net

    Response from registry:
    --------------------------------------------------------------
    Last edited by gelijian2; 10-19-2006 at 06:51 AM.

  2. #2
    Join Date
    Apr 2006
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    sw usa
    Posts
    190
    Quote Originally Posted by gelijian2
    This is my domain "qweas.net", it will expire soon. Everytime when I tried to renew it, it will send me two emails within 1 to 2 days with the following titles telling me that the domain can not be tranferred.

    Failed Transfer Refund qweas.net
    Registerfly.com - Unable to transfer qweas.net notification.

    I submitted several support tickets for help, but their answers always are not on the point. Or they just place a new order for me that will get the same result, that is, I will receive two emails telling me that the domain can not be transfered. Till now, I have tried many times and there are a dozen of emails in my email box with the above two subjects.

    Anybody who has domains in RegisterFly meet the same problem before, and how to get the problem solved? Thank you all for advice!

    And the below is the content of the emails:

    We were unable to complete your transfer order to Registerfly.com due
    to errors returned by the registry. A detailed list of the error
    message(s) returned appears below:

    Domain Name:
    --------------------------------------------------------------
    qweas.net

    Response from registry:
    --------------------------------------------------------------

    use the search button, top right for registerfly- all your answers are there.

    if you have more than 14 days before expiration, MOVE to a good registrar now!

    1. remove protectfly
    2. update a valid admin contact email address
    3. unlock your domain
    4. set up new registrar account
    5. at new registrar, submit transfer domain request
    6. "approve" domain transfer request emai.
    7. if you get "warning" transfer request email from RF, do not reject transfer, appove it.

    good luck

    -larry

  3. #3
    Join Date
    Jun 2005
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    5,866
    I totally agree with k3rnd. It's already unlocked, so 1-3 are already done. It doesn't expire until November, so you have time to signup with another registrar and put in a transfer request at our new registrar.
    Signature Under Construction.

  4. #4
    Very annoying, I contacted them yesterday again, and they just submitted a new renew/transfer order, and now I received two emails again, I don't know why can't them just find out what's the problem and correct it before doing the useless work again.

    DO_NOT_REPLY@ registerfly.com Registerfly.com - Unable to transfer qweas.net notification. Thu Oct 19, 2006 3k
    DO_NOT_REPLY@ registerfly.com Failed Transfer Refund qweas.net Thu Oct 19, 2006 2k

  5. #5
    Join Date
    Aug 2004
    Location
    Australia
    Posts
    895
    Registerfly Used to be a reseller of ENOM, INC.
    Its only in the last year or so that they have started using their own system.

    Your domain appears to be on their old reseller system with enom.

    If you contact http://www.enom.com/ and tell them that there reseller registerfly is not acting upon your request and not allowing you to transfer out they might be able to help since your domain is still in Enoms system from when they used to be a reseller.

    Ive never done this before so I dont know if it will work.
    I could tell you a joke about UDP. But I'm not sure you would get it!

  6. #6
    I do according to k3rnd and stu2's suggestions and decide to transfer the domain from RegisterFly to another registrar OnlineNIC, during the procedure, onlinenic sent me an email with a link I clicked it, it ask me to enter a auth/code, but I don't know the auth/code, so I entered RegisterFly account to search it everywhere, but I can't find an auth/code, so I contacted the support for an auth/code, the support told me that only when transfer a domain, I will receive an email with an auth/code included in it, but I never received any emails from RegisterFly or eNom telling me the auth/code. So I have to clicked the link without entering any auth/code, and now I have waitted for 2 days, the status in OnlineNIC account showing that :

    2006-10-20 05:23:18 We have transferred the RRP and are waiting for the response from the registry

    Anybody here knows if there is any mistakens during my operation? Thank you.

    Best Regards,
    lee

  7. #7
    no sounds like you are doing it right. i have the same issues when i try to transfer domains into registerfly. sometimes its very nerve wracking. support tickets get me no where and phone support is not always so helpful either

  8. #8
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    Jun 2005
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    At registerfly the Authorization Code is in the bottom left corner of the Contact Info for any domain.
    Signature Under Construction.

  9. #9
    To stu2,

    there is no auth/code at the place you mentioned, but I had ever seen the auth/code there in another account. It is very strange domains in this account do not have auth/code. Now I do received an email from RegisterFly notifying me to approve or reject the transfer, I selected "Approve", hope everything would be well.

    Thank you all.

  10. #10
    Join Date
    Apr 2006
    Location
    sw usa
    Posts
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    I just checked one remaining .com i have at RF and there is no code there yet.
    All the .orgs I had there had the code at the bottom of the registrant info page.

    If you got the RF email and approved it, you should see the change in a whois lookup in a few hours.

    Next week I find out if my customer still wants his domain (the one left at RF). He gets to move it and pay for the renewal before 3/07.

    YOU MADE IT!!!

    (from whois.sc)
    Registry Data
    ICANN Registrar: ONLINENIC, INC.
    Created: 29-Nov-2005
    Expires: 29-Nov-2007

    -larry
    Last edited by k3rnd; 10-22-2006 at 04:56 AM.

  11. #11
    Join Date
    Apr 2006
    Location
    sw usa
    Posts
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    forgot to mention-
    ---------------------------
    don't expect your info on RF to be correct ;-)
    whois on RF will be wrong,
    domain will still be in your acct.
    and you will get renewal notices.
    (none of this is important or needs fixed
    - it will not affect your domain at your new registrar)
    --------------------------
    did you get your renewal money back?
    they will return the money to your RF "account"
    but you can submit a ticket -
    "please refund my $xx.xx account credit balance to my credit card"

    keep it very simple, they can only handle a few words at a time, and one problem at a time ;-)

    it will take a few days, but they will get it done.

    -larry

  12. #12
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    Apr 2006
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    sw usa
    Posts
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    sorry, back again.

    you might need to setup or update the dns at your new registrar and allow a few hours for that info to update. dnsreports shows the enom dns records and some of that stuff is reaching end of "Time To Live".

    -l

  13. #13
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    Posts
    5,866
    You can just open a support ticket asking registerfly to delete the domains you have transferred away. They handle it pretty promptly in my experience (1 or 2 days).
    Signature Under Construction.

  14. #14
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    I'm certainly not going to ask them to delete ANYTHING! I have enough trouble asking them to restore the one domain still with them, that keeps disappearing from my account ;-)

    -larry

  15. #15
    Join Date
    Oct 2006
    Posts
    67
    I have been with registerfly for years... I have over 150 domains with them and I wont go into all my issues with them here, however I do have one pressing issue and would appreciate any help or advice.

    For the last 6+ days any domains I have been trying to renew with them are failing (messages are cancelled transfers)....

    OK, i know that transfer isnt renewal but thats just the stupid way its done now cause they are supposed to be their own regitry now.... except they dont seem to be able to renew anything.

    Support have told me numerous times that "There is found to be issue with renewal interface at registry. Please submit renewal order after X hours" which I do with the same results....

    multiple attempts at renewal are "cancelled" and when I contact support (and wait and wait) they assure me that they will renew them manually, but then I see the "cancelled transfer" note again.


    As some of these domains expire in less than a week i am becoming frantic.

    So, what do I do if the domain now has less than 5 days till renewal, and they keep screwing up renewals ?

    Am looking at transfering everything to new registrar now, but cant afford to loose the doms that are about to expire...

  16. #16
    I had 7 domains up for renewal and placed renewal/transfer with Registerfly.

    All failed, placed a ticket and they said about EPP code failure. Unfortunately that was not the case so I sent an email to my contact @ Registerfly and he explained that Verisign will launch EPP system for com / net from Saturday but I can use RRP till then.

    I've just submitted all 7 and lets see if it works.

    I'm a happy client and I really hope Registerfly can solve these issues.
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  17. #17
    Join Date
    Feb 2004
    Location
    Upstate NY
    Posts
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    I have a domain that just expired at Registerfly due to their ineptitude. I attempted to renew it twice before it expired and my credit card was billed for both times.

    Well, their live support is not live and I get bounceback emails from that and I have no response on my support ticket after 4 days. So, I called their customer support number. Their rep just told me that their renewal system is down for maintenance until this Friday and to try to renew again then. He also told me that there is a 29 day grace period, but did not respond to the fact that the domain is currently DOWN because I couldn't renew it.

    He also told me to call billing to get refunded for the automatic charges. Well, billing is only 9-5 Eastern, so I have to call them tomorrow. ARRGH.
    Fred
    PC Business Guide - For Computer Business Owners

  18. #18
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    Quote Originally Posted by tpt
    I have a domain that just expired at Registerfly due to their ineptitude.
    Was the domain unlocked? Was the private whois removed? Were the whois details current? If yes, I would agree about ineptitude on their part. Else, it was your fault, solely.
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  19. #19
    Join Date
    Mar 2004
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    695
    Quote Originally Posted by Stan Marsh
    Was the domain unlocked? Was the private whois removed? Were the whois details current? If yes, I would agree about ineptitude on their part. Else, it was your fault, solely.
    i wouldn't way tpt made a mistake for having his domain locked, just because registerfly always call the process "renewal" instead of transfer, why should someone unlock a domain for a 'renewal'?
    Registerfly lies to customers about those fake renewals, if they state very clear that its a transfer, then people would be very aware of that, and unlock the domains and confirm the transfer, but why should i approve a transfer when i ordered a renewal? I ordered a renewal, paid a renewal, and want my domain renewed, if the domain is at enom, then the domain has to be RENEWED at enom, not transfered.

    In a few months i'm going to finish transfering all my domains away from RF, transfering away is safer than transfering from Registerfly-enom-reseller to registerfly-registrar

  20. #20
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    South Park, Colorado
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    3,495
    Quote Originally Posted by elmister
    Registerfly lies to customers about those fake renewals, if they state very clear that its a transfer, then people would be very aware of that
    Actually, they are NOT lying. They state this VERY clearly in their knowledge base: http://registerfly.com/kb/?mode=deta...rticleid=14040
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  21. #21
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    Feb 2004
    Location
    Upstate NY
    Posts
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    Quote Originally Posted by Stan Marsh
    Was the domain unlocked? Was the private whois removed? Were the whois details current? If yes, I would agree about ineptitude on their part. Else, it was your fault, solely.
    I tried to renew the domain 4 days before it expired (unlocked and no private whois). I opened a support ticket after receiving notification that the renewal failed. That was 3 days before my domain expired. I added a note to the support ticket 24 hours after I submitted it and tried to contact them via livehelp, with no response (except for an offline lifehelp bounceback from an invalid email address). I called their "24 hour" support line, but it was after closing hours (according to their recording). So, I called again during normal business hours and finally talked to someone.

    Well, now my domain is expired and I'm being told that I can't renew it until Friday....So, in my humble opinion, the reason that the domain expired was RegisterFly's ineptitude. How can any registrar simply shut down their domain renewal system for over a week? Not to mention the false advertising of having 24/7 support.

    Needless to say, I am moving the few domains I have left at registerfly to eNom and, as soon as I get control of this domain, it's going also. Once this is done, I will not do any more business with Registerfly.
    Fred
    PC Business Guide - For Computer Business Owners

  22. #22
    Join Date
    Oct 2006
    Posts
    67
    Hi TPT.

    Im in similar predicament as you... (including the live support mail bounceback fiasco...)

    Tried for 5+days to renew domain (all failed)and also been told my dom would be renewed manually (nup), so I have now gone past the 7 day min transfer period before dom expires, so I have have 2 options now.

    1) Try once more to renew with them. (then wait 60 days before transferring AWAY from them).

    2) the other option (AND YOURS) is to contact enom as I have just done ( if they are still the actual registrars ) and they may offer to 'transfer' the dom to their systems within the 30 day grace period after expiry....
    lol - they are actually still the registrars anyway.

    Check your whois and see who is listed as the registrar... if its enom, your have a safety net to fall back on.

    Good luck all who are in this predicament - it has driven me absolutely crazy this week... but this forum has helped me understand what is going on.

    Run for the hills (or another registrar... preferably not another RESELLER !)

  23. #23
    Join Date
    Oct 2006
    Posts
    67
    Hi again TPT

    Their rep just told me that their renewal system is down for maintenance until this Friday and to try to renew again then
    They told you that?
    Wow... all i got out of them a few days back was
    RESPONSE FROM CUSTOMER SUPPORT [2006-10-23]

    Hello,

    There is found to be issue with renewal interface at registry. Please submit
    renewal order after 6 hours.

    Thank You.
    ...and they told you Friday?
    Ive been sitting here for days screwing around trying to sort this out and posting complaints and trying re-renewals (and failing) with this damned registry and they told you Friday?

    Arghhhhh

    Lodge a complaint with the The New Jersey Division of Consumer Affairs

    It will make you feel better
    Last edited by crdr; 10-27-2006 at 10:12 AM.

  24. #24
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    Oct 2006
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    removed NJ consumer affairs email because im not sure about posting it here for legal reasons

  25. #25
    Join Date
    Feb 2004
    Location
    Upstate NY
    Posts
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    Just to give everybody an update. I opened a support ticket with eNom advising them of the problems I am having with Registerfly and asking if they can push the expired domain to my eNom account.

    well, earlier today (Sunday), I received an email stating that the expired domain has been pushed to my eNom account and is added to my cart because it needs to be renewed. So, I now have control of the expired domain and it has been submitted for renewal.

    Thanks for the ideas that helped!
    Fred
    PC Business Guide - For Computer Business Owners

  26. #26
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    Good news tpt
    Signature Under Construction.

  27. #27
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    tpt

    Thats very good news

    My 5th attempt at renewal of my domain has also failed (also my multiple requests to support for manual renewals over the last week+ have not resulted in renewal) so I have asked Enom to also take over my renewal.

    Dont know what is going at RF but Im transfering all 170 doms OUT OF THERE ASAP.... Thats gotta cost RF a bit in upcoming renewals !

    I have wasted enough time with RF over the last 5 years and have not received what I would consider to be reasonable support over past or present issues. My collegues are also transfering their domains ASAP to other registrars.

  28. #28
    Join Date
    May 2002
    Location
    Australia
    Posts
    24

    Domain Renewals not happening

    I've had the same problems for the past week and I, too, was going frantic with domains about to expire.

    I posted TTs with Registerfly and it took 7 days before they answered! Unbelievable, and unacceptable. Their Live Chat wasn't working.

    These domains were with Enom still and even Enom didn't answer my e-mails. Unacceptable.

    I contacted ICANN, who replied within 12 hours, advising me that the names were unlocked and I could easily transfer to another Registrar if I wished. I transferred to GoDaddy. It happened really quickly with the new authorization system. i got an auto e-mail from RegisterFly re the transfer and I opted for the quick process. All done within 2 days.

    I have since heard from Registerfly saying that they are changing to the new authorization system and during this period you can't do renewals. Totaly unacceptable.

  29. #29
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    Feb 2004
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    Upstate NY
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    Well, I wish I could have said that my problems were over, but they're not. I have 2 charges on my credit card for the attempted renewals. I have made a couple of attempts to call Registerfly's accounting department with no luck. And, the response to my support ticket (after 6 days) is "there is no such domain in your account, nor are there any transactions made for a domain under that name."

    So, I am forced to begin the credit card dispute process. Now, it's a matter of principle!
    Fred
    PC Business Guide - For Computer Business Owners

  30. #30
    Join Date
    Feb 2004
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    Upstate NY
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    Quote Originally Posted by tpt
    So, I am forced to begin the credit card dispute process. Now, it's a matter of principle!
    Well, I got a really quick response to my last response on that case, they credited my 2 charges to their "Quick checkout" account. Doesn't help me much, since I don't ever want to use Registerfly again.

    So, I replied specifically asking for a credit card refund and they responded by removing the funds from the quick checkout account and telling me to contact their billing department. Arrgh.

    I made a good faith effort to resolve this, including attempting to call their billing department twice, so I'm going the CC dispute route now.
    Fred
    PC Business Guide - For Computer Business Owners

  31. #31
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    I wouldn't do a chargeback until you have removed all other domains from your account.
    Signature Under Construction.

  32. #32
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    TPT

    Well that actually doesnt surprise me .... their service has gone from the usual TERRIBLE to completely UNACCEPTABLE the past few weeks.

    Did you have money in quick checkout account or do you do all your transactions using your credit card?

    Im waiting in fear for my credit card bill now... even though I had money in my REGFLY quick checkout account.

    Also waiting for them to Authorize my latest transfers for 5 days now....

    I dont understand why they are allowed to continue operating like this... where are the safe-guards in the American business sector ?

  33. #33
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    Oct 2006
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    stu2 - what happens if u do a charge back ?

    What if I dont intend on renewing anymore domains with them, but transfering them... is it still safe to leave in the account for a while?

    Will doing a chargeback affect my credit rating or anything with other domain companies?

    Because I want the money refunded from my quick checkout acount that I deposited to do renewals that they couldnt do with any good reason!

  34. #34
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    I give up with Regfly

  35. #35
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    If you do a chargeback, pretty much every registrar treats that as fraud. they will freeze (and lock you out) of any account associated with that credit card. That will mean you will not have access to any of the domains currently in your account. Thus the advice to move all your domains before doing a chargeback.
    Signature Under Construction.

  36. #36
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    sw usa
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    And some TOS have provisions for penalties. RF "risk dept" has been reported as demanding $200 to cover costs for "fradulent" chargebacks by customers.

    Just saw a note that Paul recently had medical problems. Might explain why nothing seems to be working at RF. Hope he is doing ok, he did help many on wht earlier this year to recover domains.

    -larry

  37. #37
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    Oct 2006
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    wow - my lawyers gonna love this.

    Dont know what to do...
    I have already asked for the refund from my online checkout - and as far as I am concerned, Im damned well entitled to it cause they havnt provided the service and have not offered me a reason why not...

    Thanks guys...

  38. #38
    Join Date
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    Quote Originally Posted by stu2
    If you do a chargeback, pretty much every registrar treats that as fraud. they will freeze (and lock you out) of any account associated with that credit card. That will mean you will not have access to any of the domains currently in your account. Thus the advice to move all your domains before doing a chargeback.
    Very sound advice, Stu.

    Furthermore, from their ToS:

    In the event of a charge back by a credit card company (or similar action by another payment provider allowed by us) in connection with the payments of the registration fee for your domain name registration, you agree and acknowledge that the domain name registration shall be transferred to Registerfly.com as the paying entity for that registration to the registry. We will reinstate your domain name registration solely at our discretion, and subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee, currently set at $250 USD.
    Good luck!
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  39. #39
    Join Date
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    Location
    Upstate NY
    Posts
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    Thanks Stu and Stan...I haven't initiated a chargeback yet. I was waiting for confirmation from eNom that my last domain was moved over. I will lock those domains before I initiate a chargeback. BTW, tried calling their biling dept again today and just waited and waited. Gave up after 10 minutes.

    Also, the last email I got from eNom stated that they have a "special department" that is handling issues specifically with Registerfly.
    Fred
    PC Business Guide - For Computer Business Owners

  40. #40
    Join Date
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    Posts
    3,495
    Quote Originally Posted by tpt
    Also, the last email I got from eNom stated that they have a "special department" that is handling issues specifically with Registerfly.
    Must be called 'fraud/risk department'.
    Respect My Authoritah! - Eric Cartman (a friend of mine).

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