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Thread: Warning To All Hosts....[MERGED]
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10-22-2006, 12:14 PM #1Aspiring Evangelist
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Warning To All Hosts....[MERGED]
Do NOT host this client with the domain www.bitchs-inc.com. THis client was good the first 1-2 months, then magically she stopped paying, so i gave them the benifit of the doubt, and my billing system, sent out reminders, and then eventually suspended the account due to failure to pay. The money wasn't a large sum here people, i mean it was only $3.95 per month.
Again i sent her another few reminders, no response. So as per my TOS, when the customer's account is suspended due to lack of payment, they are charged the fee they owe for the hosting, in her case $3.95, and then the late fee which is 1 months payment of what ever their account is per month, in her case $3.95 again, plus a $4.95 re-connection fee when the account is suspended. She refuses to pay, so now i have to tally up all the fee's and send a paypal invoice, which i charge $1.00 for each time i have to send one of those paypal invoice reminders, and a transaction fee (whatever paypal charges me for the dollar amount due), this is only fair.
Finally after her account had been suspended, and she saw the new paypal invoice, she e-mails my accounting department, stating that she doesnt want to keep the account anymore, and basically to call it even on all the charges-- yeah sure i'm definatly not doing that..
I e-mail this customer back, stating the billing cycle, and that all i can discount her for is the re-connection fee of $4.95, if she didnt want a backup of her site. However if she wants a backup of her site, she has to pay that fee, but no matter what she owed me either way.
So now through a few more e-mails she debates the costs even further, and you know im always willing to work with someone if they are having tough financial times, as we all go through that from time to time.
Bottom line this lady doesn't want to pay at all, and is making it like she doesn't have the few lousy dollars to square this up, meanwhile every night this month so far, she has been in public chat rooms on the microphone boasting hopw "high" and "drunk" she was. Well look, if you got the money to get high and drunk every night of the week, you should have the lousy $10.00+ to pay me ..no?
Avoid this customer at all times my fellow Hosting Providers, you will ONLY have ISSUES with this winner.
-- Good luck
-Shaun
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10-22-2006, 12:16 PM #2Web Hosting Guru
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Thanks for the heads up =)
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10-22-2006, 12:19 PM #3renegade
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sorry but LOL!
I hope you fix this.
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10-22-2006, 12:35 PM #4WHT Addict
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Posting things about clients on public boards - not cool. Just my 2 cents.
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10-22-2006, 12:36 PM #5Chief Penguin Chaser
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Originally Posted by JVS_Hosting
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10-22-2006, 12:37 PM #6Invented the Internet
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If I came crying to WHT everytime a client was late with a payment, I'd probably get banned. Further, don't you have some sort of privacy policy that prevents you from blabbing about your customers' financial status?
--Tina||| 99.999% Uptime SLA!!!
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10-22-2006, 12:38 PM #7Retired Moderator
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Thanks for the heads up on this one Shaun, hopefully other's won't fall prey to this lady.
EDIT: While I was typing Tina has pointed out some good tips about this, typically providing such information on an open forum community is a violation of your own privacy policy.Last edited by Justin; 10-22-2006 at 12:41 PM.
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10-22-2006, 12:38 PM #8Web Hosting Master
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Well am sure the user stopped paying for a reason, thats not really an excuse why another host will not want to take them on, as they never paid the invoice does not make them out as some fraudster to be careful of.
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10-22-2006, 12:40 PM #9Invented the Internet
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Originally Posted by jschurawlow
I can't believe everyone is making a huge deal from some woman who just didn't want to renew services. I'll host her in a heartbeat. She doesn't pay, we suspend the account and be done with it.
--TinaLast edited by Tina J; 10-22-2006 at 12:46 PM.
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10-22-2006, 12:56 PM #10Web Hosting Master
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Originally Posted by AH-Tina
Another idiotic thread: Why is it always the tiny companies that bring it to WHT?
You do know this happens thousands of times weekly for every other company out there Shaun: You don't see a million threads about it for a reason.
//Can't believe I just read a thread like this. It's almost as bad as 'zomg these guys are frauds' threads.
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10-22-2006, 01:01 PM #11Web Hosting Master
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Originally Posted by AH-Tina
If someone doesn't pay for their next month, you cut them off at the end of the current month.
Don't send them loads of new bills and expect them to pay for a service they don't want.Sean
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10-22-2006, 01:09 PM #12Junior Guru Wannabe
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for ten bucks you really went out of your way... probably too far.. not worth the hassles.. a customer like that quits paying, just delete 'em and move on.
if they're past-due by a week, suspend the account, if they go past a month, back it up and terminate it.. if they don't re-up within a month after that, you "lose" the backup.
for government or decent-sized corporate customers, double the time frame as it can take longer to get payments with the extra red-tape. and for them, you might want to hang on to the backup.. you can always charge 'em something if they want it later on.
for smaller payments, think about requiring either automated billing (cc or paypal sub), or require an extended billing cycle (i use annual billing for all manual payment methods such as checks and one-off paypal payments).
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10-22-2006, 01:29 PM #13Web Hosting Master
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This happens all the time; people may not have an interest in the service and, hence, stop paying. You just need to revisit your cancellation/termination policy to ask yourself how this can be handled more effectively. If you suspend an account and they don't complain after a month, its indicative that they aren't interested (and that you should go ahead and delete the account). If you had a loss above $150, then its time to think about a collection agency but for $10, its not worth stressing out over.
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10-22-2006, 01:39 PM #14Aspiring Evangelist
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Ok look, i was just trying to give a heads up to other hosts, ok? Furthermore I didnt violate any privacy policy, i didnt give any details, name, address ect ect... Furthermore I'm not crying and complaining about a lousy $10.00, again, just dont want anyone to have to deal with a terrible client. Also to add to the having the client pay for services they no longer want, ok maybe you didnt understand, but the way this clients payment plan went, was she already owed JVS for the previous month, so that settles it. IF you dont find this information useful then i appologize, but i know I do NOT want to deal with dead beat customers, and had someone warned me of this person, i wouldnt have these issues.
-Shaun
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10-22-2006, 01:43 PM #15Aspiring Evangelist
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Everyone has valid points here. I was just trying to give a heads up to all of you, as i know that if i had a heads up on any customer that didnt feel like paying anymore with another host, i certainly would not waste my time to host them. She stopped paying because she "didn't have time for the site" anymore, which is all fine and well by me, but atleast pay what you owe up to date. That's all i ask.
-Shaun
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10-22-2006, 01:52 PM #16Ok look, i was just trying to give a heads up to other hosts, ok? Furthermore I didnt violate any privacy policy, i didnt give any details, name, address ect ect
I'd also suggest you consider rewording your suspended account page; it's a bit too much detail.
"This Account Has Been Suspended for lack of payment and or unauthorized account service."
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10-22-2006, 01:53 PM #17Web Hosting Master
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I gather you dont have many clients? the reason i say that is there must be reason for you to be making multiple posts over WHT forums over a few cents.
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10-22-2006, 02:00 PM #18renegade
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Yeah when you think about it, if I had stopped paying for my web hosting, would I want my host to go around on forums posting the url to my website?
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10-22-2006, 02:02 PM #19WHT Addict
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Cmon, cut the kiddie host some slack.
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10-22-2006, 02:06 PM #20renegade
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Wow, I actually feel terrible for the girl now..
I mean you sign up on a web page and give away all your details and trust your webhost that they will keep it confidential, including the domain.
Then for whatever reason I stop paying and then I find out my host is posting on message boards with links to my website and a huge rant about stuff that I thiought would be internal between us?
Come on man, this is extremely poorly thought out and unprofessional.
I'm not trying to be harsh but with a little creativity one could easily find out her email, city of residence, and so forth.
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10-22-2006, 02:16 PM #21WebHostingTalk Lover
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Thanks for the heads up but this is a very common situation, at least you're not at loss in terms of registration fees, certificate costs and so on. Imagine a customer registering couple domains and purchases SSL Certificate then does a chargeback or is actually a fraud order?
Anyhow, hopefully you won't come in contact with those situations again in the future and by the way, very creative with the google ads on the suspended page http://jvs-hosting.com/suspended.page/ heh.
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10-22-2006, 02:22 PM #22Disabled
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Originally Posted by Cirtex
On top of the embarassment you just brought on yourself, I can't believe you actually charge $5 to re-activate a person's account. I mean, come on, is it really that hard to click a button in your control panel to re-activate them?
You must be hurting for money.
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10-22-2006, 02:35 PM #23Web Hosting Master
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this is posted in both shared & reseller forum, maybe a mod should merge them.
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10-22-2006, 03:04 PM #24Web Hosting Master
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This is indeed scary. Hopefully this thread will serve as a lesson to any startup host NOT in any circumstance to post client information publicly.
Even if your client is complaining about you publicly, it is unethical and probably against your privacy policy to post identifiable information about the client.Last edited by Yash-JH; 10-22-2006 at 03:09 PM.
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10-22-2006, 03:11 PM #25Retired Moderator
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Originally Posted by JVS_Hosting