I have had nothing but problems with them since their recent legal fallout with another company.
Usually, a potential client e-mails us their enquiry and this is obviously worth a lot to us, but since their problems started, I have not received any of these e-mails.
Every time I have e-mailed Cedant.com since last Wednesday, they try to fob me off, apparently they are in severe litigation with a company they was working with, hence the DNS changes that no-one else knew about except them.
In all of my e-mails to them, I have until this morning been polite and friendly, but I have had enough, I am losing money when e-mail enquiries from our potential clients get lost.
If anyone else could please let me know how they get with their web host that would be great, no point if you've only been with them a short while, but preferably if you've been with them say for longer than a year and you're happy with them, and in particular with their e-mail support, please let me know.
I think my needs are quite basic, I'm not interested in cgi, asp, telephone support, etc, all I need is support for fp 2002, quick (within 2 hours) genuinely helpful replies, a catchall so that whatever anyone puts before @domainname.com it will automatically go straight to my ordinary e-mail address, I only have about 30 pages
Cedant were ok when I first started with them last year, but now they are absolute rubbish, stay well away from them, especially with their current legal problems.
We used Cedant too but we are moving out. They have been providing a 1st-class service to us previously. It is unfortunate that we are now forced to pack up.
But to be fair to Cedant, they are a victim too.... of Alabanza. The story behind the curtain goes like this:
Cedant and Jumpline (two of the biggest customers of Alabanza) planned to move out of the Alabanza network. One of them even made the news public at its website. When Alabanza found out about that, they immediately (and unethically) issued a letter of contract termination to both parties. This forced Cedant and Jumpline to shorten the migration process to about 1~2 weeks instead of 1~2 month. The situation was made harder when Alabanza cut their access to the server.
Then Alabanza stood out as a "hero". They dug out the contacts from the two hosts' servers and called the customers directly (including me). And the conversation started like this:
"We have received many complaints from Cedant's customers regarding the move ...... we would like to provide you an alternative ..... if you are interested in moving back to our network ....."
It seems that Alabanza has many unused hardware in their storeroom now after the two left. They are now offerring dedicated hosting at about 50% cheaper compared to their price list in March 2002 (but still very expensive comparing to others such as Nocster).
I was also told by Cedant that law suits have been filed against Alabanza.
If you would like to find out more about Alabanza's unethical acts, do a search for the word "Alabanza". There were many interesting posts 3 days ago.
BTW, I noticed that Cedant's connection has greatly improved in term of download time and FTP after the move. I would say that the improvement is quite noticeable especially FTP access.
Sadly, we have decided to get our own dedicated server.
SuperBaby, I hope you'll tell your story to Cedant if you haven't already. I imagine jumpline and cedant won't discuss the matter as you seem to indicate there are pending suits, however I'd like to talk to you and anyone else who was with an Alabanza host who left, and was then contacted directly by Alabanza, or if you were with Alabanza and you received reports of your customers being contacted, etc. for an article.
There are usually many sides to every argument and I haven't heard the story from Alabanza, and I'm not sure that anyone else here has.
All I know is that I've lost a lot of money through potential clients not being able to e-mail me through the catchall address that should have been set up and was set up until their change of servers, and not even an apology from Cedant.
Their support team is staffed by a load of idiots, who never bother to read what their other staff has already done, so every time they change shift, you have to through all the explaining all over again. This went on for over a week.
I've been in business for just over thirteen years and know that I need to be with a good web host with a good support team, so that automatically precludes Cedant.
Yes, as I have told Chicken, it is a one-side story so far.
But I have sent a few emails to Alabanza (including a few post of WHT) and received no reply. And since they decided to stay silent and that two of their resellers are making the same claim, I myself believe that the percentage of Alabanza making such an unethical act is very high.