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Thread: Not happy with LayeredTech
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10-17-2006, 05:30 PM #1Junior Guru Wannabe
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Not happy with LayeredTech
I've been using layeredtech for a few months now, for 1 of my 4 servers. I read some positive reviews about them here, which made me get a server there, but have to say, I'm disappointed.
First of all, I waited longer then I was supposed to for the server install. Then when they finally installed it, I noticed the CPUs installed were an opteron 246 and 252, instead of an opteron 275. I asked them, they said they ran out and they'll swap to the 275 when they'll arrive. Then, I noticed they didn't create a swap drive. I notified them, they said they forgot and created one. After spending a lot of time and afford on the new server (setting up, moving from the old server etc..) they notified me on a "major deployment error" and said I'll be getting a new server. So after a bit I did get a new one, and had to set it up all over again from the begining and spend more time on it.
Another thing I saw was that the file transfer speed was slow. So I had them check it, and yes, another mistake - they installed a 10 mb/s switch instead of a 100 mb/s, and had to change it.
All that process took a few weeks, so you can imagine how much time and money I've lost.
I should however mention that I mentioned those problems to LT and they credited me for some time.
So after all that, I was finally able to use the server normally. But still from time to time the server has some problems, such as getting stuck for no appranet problem (load is always below 1 so thats not it) and needed to be restarted.
Another small but annoying problem is with the previous server - the one they said had a "deployment error" - even though they should've brought it down, I still keep getting email notifications about it. When asking, they said it was an error and they forgot shutting it down, and will do asap. It's been a week, still no progress, and they stopped replying my ticket.
Now, I also have servers on ThePlanet and SoftLayer. ThePlanet have excellent support, great speeds and an advanced portal. SoftLayer are also good, so I'd definitely recommend them.
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10-17-2006, 07:55 PM #2Web Hosting Master
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I'm sorry to hear that you had problems with LT, people usually post a lot of positive reviews about them.
From what you wrote I'm getting the feeling that you haven't asked them for explanations on the problems you've been facing, try ask them for clarifications and that might clear matters upCaro.Net: Support is everything
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10-17-2006, 07:58 PM #3Web Hosting Master
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Sorry to hear about that pro-longed setup. Have you tried contacting them to see if they are willing to issue you credit for the delay in your setup? Im guessing your renewal date started from the day your server was usable? Good luck.
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10-17-2006, 08:01 PM #4Web Hosting Master
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LayeredTech is usually pretty good.
But, it does amaze me the number of errors they make with new deployments sometimes. They take 3 days to deploy a server (when other datacenters can get you one same day) and somehow manage to miss something. You'd think with the setup fees they charge they'd have a better setup time and more accurate deployment.Big things coming soon
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10-17-2006, 08:09 PM #5New Member
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10-17-2006, 09:18 PM #6Web Hosting Master
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liorchen,
If you can open a ticket with our support portal and make it for my attention I can look into any of the outstanding issues you may have with the host and provide further explanations for any questions that you may have.
I do not have anyway to identify you from your profile on this site or by looking up your usernames in our systems so please contact us and I can have this looked into.
Thanks,
Jeremy
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10-17-2006, 09:31 PM #7Junior Guru Wannabe
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A company isn't perfect and although there have been some problems with LT, they are general very respected in the industry. I recall myself ordering a Sempron 2600 but instead they gave me a 3000+ Barton. Postivie news is often left out on this forum..
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10-18-2006, 06:27 AM #8Web Hosting Master
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Ouch. Sorry to hear about all this The good news for you is that when Jeremy hears about problems, he makes them right.
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10-18-2006, 06:39 AM #9Invented the Internet
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Originally Posted by pergesu
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10-18-2006, 07:00 AM #10Web Hosting Master
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Sorry about your experience... I had not the best experience with them, but not that bad.
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10-18-2006, 05:11 PM #11Junior Guru Wannabe
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Originally Posted by Commit1 Anthony
So yeah they did try, but since then I've still had problems such as server not responding, and the worse - a ticket that is still not being resolved. It's been about a week since they last replied. I tried opening another ticket to tell them to go look at the other ticket, they said they will do it ASAP, and nothing changed. That + another downtime, is what got me to post this thread.
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10-18-2006, 05:55 PM #12Web Hosting Master
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Originally Posted by AH-Tina
http://www.dnsreport.com/tools/dnsre...n=axishost.com
http://toolbar.netcraft.com/site_rep...w.axishost.com
I am done dealing with you and about our past issues you faced as you will not listen or comprimise with us. You are more then welcome to host with us at anytime and to continue to host your sites on the servers you have with us via resellers. Please keep an open mind that when you tell people how bad we are that you still continue to use our services and have been for over 10 months now. Please do not reply to counter this as I honestly do not feel like discussing it any further.
Regards,
Jeremy
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10-18-2006, 05:57 PM #13Web Hosting Master
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Originally Posted by liorchen
liorchen,
I have checked our systems and I do not see any tickets opened as I requested in my last post. If you have opened a ticket please let me know the ticket number and I will have your open issues addressed and answer any other questions or concerns you may have. If you do not open a ticket or provide me another method to identify who you are I will be unable to assist you and make things right.
Thanks,
Jeremy
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10-18-2006, 06:01 PM #14Retired Moderator
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Well I think there is no chance of Tina NOT replying but hey I have been wrong before.
We all know of her past issues with LT but its actually quite surprising that she is still using your service given her LT bashing. I am not saying it is warranted or not just surprising.
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10-18-2006, 07:35 PM #15Invented the Internet
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Originally Posted by CoolRaul
Well, you're not wrong now.
Jeremy knows full well that we're hosting only a few static webpages with one of their resellers. Hosting 5 static webpages on one of his resellers servers means I never have to personally interact with LT again (I don't call delivering a server with SSH firewalled and then blaming the customer a communication problem - I call it incompetence).
Because there is no chance in the world any of our own servers are ever going to be with LT, our customers will always have a way to reach us, in case any of our providers have an outage. I'm happy to give my $6 a month to webonce.com - and let them deal with LT. The rest of my 50 or so servers I'll keep with providers who don't have a "communication" problem - like WireSix, TailorMadeServers, PullThePlug, etc..
He's trying to score points, where there are none. He likes to do that.
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10-18-2006, 09:18 PM #16The Linux Specialist
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Originally Posted by AH-Tina
Well, am not trying to put you down but
interact or not interact with LT is still the same if your site is still hosted in their network... no difference with that Tina except that you are in the 3rd generation ( LT - Reseller - Tina ).
Whatever you say, you still trust LT to host your site since we all know how important our site to be online always and that is what you are doing.
If I were you, if you do not like LT anymore, remove your site from their network and start complaining again...
But for now? Your concern or problem with them doesn't make sense while still using their service? :-(
But, goodluck with whatever reasons you had :-)
Specially 4 U
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10-18-2006, 09:27 PM #17Web Hosting Master
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We use Lt for our servers, and so far very happy, The only thing i would say, is it would be very good if you were assigned one person to deal wtih, as we are going to be ordering alot of servers from them, Thats the only thing .
They are very good .Data Republic - UK Managed Servers - Server Management - Managed Backup/R1Soft
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10-18-2006, 10:26 PM #18Invented the Internet
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Originally Posted by net
I never had a complaint about LT's network, as I've said before. I had huge problems with their staff, their billing procedures and being accused of not knowing how to manage our servers - only later to be told it was a mistake on their end. LT's network could be the greatest thing since sliced bread, but if I can't get customer service from them...its useless to me.
Again, I'm not a customer of LT's - I don't have to deal with them - its totally unrelated and comparing apples to oranges.
--Tina||| 99.999% Uptime SLA!!!
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10-19-2006, 07:40 AM #19Junior Guru Wannabe
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Originally Posted by LTADMIN
And the problem with the old server is bigger, because I keep getting login from this old 'deployment error' server. How the heck can someone access it if it's suppose to be shut down? now I guess I should work more hours because of this problem, to change all my passwords (including vb, pp etc) since someone may have accessed my old server and had access to crucial info.
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10-19-2006, 12:53 PM #20Web Hosting Master
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Originally Posted by liorchen
I have reviewed your ticket and left you my contact details so we can discuss this further. Please call me at the number I provided you in the message. As for the old host it is still online and I will have it taken down once I speak with you and get some more information. No one except yourself or our staff have accessed your host so there is no need for you to reset all of your passwords on your new server.
Please contact me back via the ticket or phone number I provided and I can get this issue resolved for you. I can not provide support via WHT.
Thanks,
Jeremy
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10-19-2006, 05:36 PM #21Junior Guru Wannabe
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Originally Posted by LTADMIN
ETA: Oh sorry, found it on another ticket.Last edited by liorchen; 10-19-2006 at 05:43 PM.
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10-20-2006, 04:17 AM #22Junior Guru Wannabe
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LayeredTech has improved by leaps and bounds over the past two years. I had a lot of trouble with them a year ago, but it's been smooth sailing ever since then. They must have started hiring more intelligent people over there, because before... well, I had my doubts
All in all, we're quite happy with the 10 Mbps unmetered server we have there. Excellent network, and the support is there for you when you need it.
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10-20-2006, 06:55 AM #23renegade
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I had a server with LT, and I as I recall there weren't any issues..
When I got the server it was 10mbps, which was confusing but that was fixed to 100mbps within a few hours..
I think the best way to interact with any server company is to be as clear and precise when communicating your concerns as possible, and at least with LT if you do this, you can be sure they will do their best to fix whatever issue is at hand. At least that's how I experienced it.
So, props to LT from me.
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10-24-2006, 10:13 PM #24Web Hosting Master
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LayeredTech is absolutely horrible. I too had a few issues when they setup my server. A major issue was with the primary hard drive actings as a secondary or something to that extent. Turns out they told me the only way to fix it was to format the disk. I had just spent 12-24 hours transferring an entire server over. Luckily I had my System administrators fix the problem that LayeredTech.com created and said could only be solved by formatting.
I hate their penny-pinching, headache inducing policies, beauracracy and staff incompetence and attitude. Today, the server was down, and I had my tech staff send an email including all server information for a reboot request. They had done it on numerous occassions before, yet layeredtech felt that this time, the email account used (which has been the same as always) was not authorized.
That is just one of many incidents I've had with LayeredTech.
Frankly, their servers/uptime are pretty decent, but the administration and policies are absolutely horrible. They do not know the meaning of customer service.
I'd get my server off there ASAP except I don't want my clients to go through another server migration like they did just six months ago.
If you take anything out of this post/thread, take this: Do not use LayeredTech as your hosting provider. It seems as though they don't need your business anyway, because as a customer they treat you like crap - without fail. They obviously don't care for customer retention.Last edited by spikez202; 10-24-2006 at 10:25 PM.
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10-24-2006, 10:19 PM #25Invented the Internet
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Originally Posted by spikez202
--Tina||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs!
www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)