I have been lurking on this board for a while and I want to share my experience with TSS. I had problems with optimizing server and needed a fast fix. I tried PSM but they took too long to respond so I decided to go with TSS after checking out their live chat support. Though they're a bit expensive but it's all worth it! I have used them twice for server optimization and they're blazing fast and very helpful! I'm a super satisfied customer and I highly recommend TSS for your emergency server needs. Thank you TotalServerSolutions.
I just recently got a new server with SoftLayer (after reading some reviews here) and their support is pretty fast but not very helpful. Anyway, just wanted to share my experience and hopefully some people would find it useful. Have a good day.