I just took over a website who's hosted with avalueweb. Have submitted a ticket yesterday and yet to hear from them despite website claiming that they are providing 24x7 email support. Their live chat seemed to be offline since last week. Just wondering if anybody managed to get hold of them or they have ceased in operation?
maybe they are slow on weekends. you may want to check if they have an after hour support email or number for future problems on weekends.
Keep up posted with what happens
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