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  1. #1
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    Canaca is UNBELIEVABLE BAD SERVICE!

    I have never ever dealt with a company, hosting or other business that is as bad as Canaca.

    Yeah, so after a day of having my website akha dot org drop into oblivion and no answer from support, they send me the lame email that I "overloaded their server" No warning, no mention of a cyber attack, same number of hits as the day before.

    I mean if I am using a fraction of bandwidth that I bought, and if I am using a fraction of hard drive space that I bought, how can I be overloading the server?

    You don't do this to people.

    Canaca will not believe the press they will get out of this one.

    They are probably too busy running porn and when they have a problem because they keep screwing over a customer, then they just push the default button that you overloaded their server, how, pray tell.

    It is not only Canaca, it is the fact that in the last twenty years I can not remember anyone that handled a situation like this, who would damage someone's business without warning.

    I get a lot of hits. If Canaca wants to just do people like this then they will find out what advertising is.

    There is NO EXCUSE for Canaca. Do not host with them under ANY circumstances.

    Matthew McDaniel

  2. #2
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    Well when you consider how much they offer for so little it was unrealistic of you to expect greatness. That said many people enjoy canaca and there are those such as yourself who do not. I suggest you take some chill time as launching a smear campaign against someone often makes you look like a jerk and stains your own reputation in the process.

  3. #3
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    Canaca good service?

    You must be kidding, now I am suppose to apologize?

    YOu must be Canaca staff?

    Problem is, servers are not easy to change. Server space is cheap.

    Who is going to use this much space? So obviously people don't go to Canaca because they intend to use all that much space and we sure didn't.

    But when we are using a FRACTION of it, they can't deliver?

    A legitimate consumer complaint is a smear campaign?

    If you put your name in the public and promise service to people and then can't deliver, you should make it right.

    Otherwise it is outright fraud.

    And that is what Canaca is running. My opology if you are getting good service, but I don't pay Canaca so that they can give you good service, that is up to you, I pay them for the service that I am suppose to get.

    canacasucks@yahoogroups.com
    canacasucks.blogspot.com

    People should be warned.

    You don't shut down peoples businesses and websites without warning.

    Canaca is fraud.

    Matthew McDaniel

  4. #4
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    There's a lot more to a hosting server than disk space and bandwidth. No customer has the right to overload a server, at any reputable hosting company. If a client uses too much CPU or RAM, they should expect to be shut down.

    Just because you had that same number of "hits" yesterday doesn't mean anything. There are all kinds of hits -- static or dynamic, .html, .shtml, .php, MySQL, etc. etc. Each of them has a different resource drain. A single poorly-coded CGI or PHP script can chew up 98% of the CPU for hours at a crack, with only one incidence of it running. Or it could be that you had too much activity/drain/"hits" yesterday too, but they're first now catching up to who the culprit is, and getting things straightened out. (It's not an instantaneous project, sometimes it takes a lot of sleuthing)

    Any website that affects the performance of a server will be shut down without warning, with most hosts. If a host can leave a site up and simply notify the customer to ask for their help with getting it under control promptly, without shutting it down, they will. But if the situation is urgent where the performance is being actively affected, that changes things. Something has to be done to restore performance, and yes that might mean shutting off a site without advance warning.

    What do their TOS and AUP say? I suspect that they give Canaca the right to shut a site down without notice in the event of a performance issue. As you agreed to that TOS & AUP when you signed up, well, that's sort of the way it goes...

    The only way you're not going to be shut down for resource issues is if you run your sites on your own dedicated server. Otherwise as long as you are on a shared server, you are subject to the rules of a shared community.

    As for,

    It is not only Canaca, it is the fact that in the last twenty years I can not remember anyone that handled a situation like this, who would damage someone's business without warning.
    Oh please. You put valuable business operations on a $3/month host? I doubt it. If your business was that important, you would have invested in a quality enterprise-class host, not the cheapest thing out there. "You get what you pay for."

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  5. #5
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    By the way, I'm not siding with Canaca specifically, just explaining what it means what a host (*any*any host) says a client is "overloading" the server, and how they could act without providing advance notice.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  6. #6
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    Sep 2005
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    In any case, Canaca should have worked something out with akha or better explained their situation. To just shut some one down without any explanation or a second chance, well, that's just wrong. I understand if he was spamming, hacking, etc.. but if he was within his account limits, well, something needs to be worked out. Canaca should have handled it better, and he has a good reason to state what has happened here. Hell, tons of others complain about things that are truly ridiculous, this isn't one of them.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
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  7. #7
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    Dec 2005
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    We are an NGO for God's sake. A registered non profit 501-c in the US. We are around for 15 years. We are working right now in the north of Laos.

    Much of our human rights work is by web and email.

    We were getting 6,000 hits a day when they shut us down without warning.

    Two days ago, they told us:

    (Canaca Com) <emergency@canaca.com> Mailed-By: canaca.com
    To: akhalife@gmail.com
    Date: Dec 11, 0005 9:15 PM
    Subject: [ZHE-82353]: asleep at the controls www.akha.org is off line the second night in a row
    Reply | Reply to all | Forward | Print | Add sender to Contacts list | Delete this message | Show original | Message text garbled?
    ====== Please reply above this line ======
    asleep at the controls www.akha.org is off line the second night in a row

    Sorry for any inconvenience.
    There are some network issues, we try our best to solve the problem as soon as possible.
    Please wait, we will keep you updated.
    Thanks.
    http://faq.canaca.com
    Best Regards,
    Canaca-Com Inc.


    Ticket Details
    =========
    Ticket ID: ZHE-82353
    Tracking URL: https://www.canaca.com/contactus/index.php?_a=tickets&_m=viewmain&email22=akhalife@gmail.com&ticketkey22=18170138&rememberme=1
    Department: Emergency
    Created On: 11 Dec 2005 09:03 AM
    Last Update: 11 Dec 2005 09:03 AM
    Status: On Hold

    <ticket no="ZHE-82353"/>

  8. #8
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    Quote Originally Posted by akha
    We are an NGO for God's sake. A registered non profit 501-c in the US. We are around for 15 years. We are working right now in the north of Laos.

    Much of our human rights work is by web and email.
    So? That doesn't mean anything. Except, if you are that mission-critical for quality hosting, don't go with the cheapest thing out there. Go with a host who is going to treat you like you matter and not like a number. Again, there is no such thing as a free lunch. You're on dirt-cheap hosting, you're going to get squat for service. There's no such thing as a free lunch in running your NPO, is there? Well there isn't with hosting, either.

    We were getting 6,000 hits a day when they shut us down without warning.
    Again, this doesn't matter. You could have been getting 2 hits/day but if those hits were resource-intensive, they had the right to shut you down. Any host would. Are your pages cleanly-coded? What kind of operations do they do? Scripts? Anything an open-relay? How do you *know* this for sure?

    Two days ago, they told us:

    (Canaca Com) <emergency@canaca.com> Mailed-By: canaca.com
    To: akhalife@gmail.com
    Date: Dec 11, 0005 9:15 PM
    Subject: [ZHE-82353]: asleep at the controls www.akha.org is off line the second night in a row
    Reply | Reply to all | Forward | Print | Add sender to Contacts list | Delete this message | Show original | Message text garbled?
    ====== Please reply above this line ======
    asleep at the controls www.akha.org is off line the second night in a row

    Sorry for any inconvenience.
    There are some network issues, we try our best to solve the problem as soon as possible.
    Please wait, we will keep you updated.
    Thanks.
    http://faq.canaca.com
    Best Regards,
    Canaca-Com Inc.


    Ticket Details
    =========
    Ticket ID: ZHE-82353
    Tracking URL: https://www.canaca.com/contactus/index.php?_a=tickets&_m=viewmain&email22=akhalife@gmail.com&ticketkey22=18170138&rememberme=1
    Department: Emergency
    Created On: 11 Dec 2005 09:03 AM
    Last Update: 11 Dec 2005 09:03 AM
    Status: On Hold

    <ticket no="ZHE-82353"/>
    Maybe that was the case 2 days ago. That's obviously not what's going on today.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  9. #9
    Join Date
    Dec 2005
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    35

    We paid our bills in good faith at Canaca.com

    We paid our bills in good faith. Canaca did not deliver the service we paid for.

    We stored valuable information in emails saved and in folders not open to the public on that site.

    You can not just cancel a site and all the folders on the server and tell people "pay more money".

    We have filed a complaint with the Toronto Better Business Bureau.

    There needs to be consumer rights and protections that prevent operators like Canaca, who never complained to us about anything like late payment or what ever, that they have an obligation to their customers. People who destroy other people's hard work without notice should not be in business.

  10. #10
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    Matthew,

    Via the link you provided in your post above, I see that Canaca did provide you notice of why your site is down.

    I get the feeling that you don't understand how hosting servers work. That's okay, but please let those of us who do understand, try to help. Please don't shoot the messenger here.

    When a server isn't acting right, there can be dozens of things wrong with it. We don't know if indeed there was emergency network maintenance being done at the same time -- it sounds like there was. It looks from the ticket like your site being taken offline happened in the same timeframe as the network maintenance and the support staff assumed (tsk, tsk) that your site being down was due to that.

    This is a simple human error, and although it should never happen, and you're right the techs should always check before answering a ticket, often techs don't. Especially when they are getting nailed with dozens or hundreds of tickets all saying "MY SITE IS DOWN!!!" for a different reason -- network problems.

    Once they did figure out that your site was offline for a different reason, they told you why. They also reference in that ticket, another ticket, which you have not yet mentioned in this thread. I am guessing that is the "official" notification ticket of your site being taken offline and the explanation why.

    Why not post the notification ticket in its entirety?

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  11. #11
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    This clearly was not a payment problem. Your saying that you paid your bills in full & on time is entirely beside the point. They did provide the service that you signed up for. You used more than your fair share of server resources so they closed your site down. They do have the right to do that.

    If you data is that valuable, again, you'll pick a higher-quality provider. You can't get a Corvette on a Hyundai budget.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  12. #12
    Join Date
    Dec 2005
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    35

    Canaca, rather a shame

    Well, why would you do that to someone?

    You know you are going to get a ton of bad press.

    People say, gee, what do you expect? Huh? We only used a small portion of the server space, so how would we know?

    If we had used 75% then we could have said, well, gee, maybe they are a little short, we are pushing the limit, so lets upgrade.

    Anyway, we got to find a new server now.

    Canaca also did not give us any instructions on getting our data base, transfering it, anything.

    So what can they expect. WE EXPECT THEM TO DELIVER IT.

  13. #13
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    Quote Originally Posted by ayksolutions
    In any case, Canaca should have worked something out with akha or better explained their situation. To just shut some one down without any explanation or a second chance, well, that's just wrong. I understand if he was spamming, hacking, etc.. but if he was within his account limits, well, something needs to be worked out. Canaca should have handled it better, and he has a good reason to state what has happened here. Hell, tons of others complain about things that are truly ridiculous, this isn't one of them.
    Actually, they did "better explain" the situation. The OP is conveniently failing to mention that part. If you read his ticket link, the ticket is there in full, and it mentions a second ticket about this that they had opened which addresses the issue. He's not telling us what's in there.

    As is normal on WHT, we're getting 20% of the story here... the other 80% is what tells the tale.

    I'm not saying Canaca handled it great, it's obvious that their techs dropped the ball on the original ticket. They didn't stop and read the client's complaints, put 2+2 together. They had a network problem going on and just assumed that his problems were from that. And obviously the abuse/server admins who disabled his site, did not properly communicate that fact to the rest of the techs on staff, for them to know what was going on faster.

    Personally, I resent Canaca for their pricing. They give people the impression they can get gold for peanuts in hosting. As in the OP's comment, "disk space is cheap." Baloney it's cheap! He should see my server bills!!!! Cheap my kiester. But the Canaca's who've oversold the daylights out of their servers cause customers to expect the world for pennies. They don't understand it is the Canaca business model that is wrong. They think the rest of the hosting industry that *gasp* charges more *gasp* is wrong.

    It bites.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  14. #14
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    Quote Originally Posted by akha
    Well, why would you do that to someone?

    You know you are going to get a ton of bad press.
    Actually hosts tend to get more bad press from bad performance threads, than from TOS/AUP threads. When word gets out that their servers don't run well -- that's what really hurts. When people read that the host is pro-active about keeping resource abusers at bay, folks don't have a problem with that, because that is what keeps the servers running fast.

    People say, gee, what do you expect? Huh? We only used a small portion of the server space, so how would we know?
    Because there's more to a hosting plan than disk space. This was explained in the TOS and AUP that you agreed to when you signed up.

    Canaca also did not give us any instructions on getting our data base, transfering it, anything.
    Ask for your database. Usually a host will give you your data back, but since the suspension was due to a resource abuse issue, they might not. It depends on the host. As for transferring it, etc., well, it is your data so they expect that you know what to do with it. It's not their responsibility to run your website or manage your data for you. It's your site, your data, your deal.

    Again I am not trying to be rude, just trying to explain where the line of accountability/responsbility is between a client and tech support, with many hosts. Not all, but many.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  15. #15
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    Dec 2005
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    That is the only email they sent me.

    The next one they sent me was that I had "overloaded" the server.

    Even if I had, you don't handle a customer this way.

    Bottom line is, can any one recommend a professional server company out there that delivers what you pay for, what they promise to deliver.

    I was with tera-byte for a couple years before going php nuke, they always had very good service.

    I am also looking for a service provider who has cpg nuke via Ensim.

  16. #16
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    well it all depends on wether or not Canaca wants customers and money.

    If someone needs a bigger server, you tell them, like send them an email, you don't shut their site down.

    But as I say, we are on to find another service provider

  17. #17
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    well it all depends on wether or not Canaca wants customers and money.

    If someone needs a bigger server, you tell them, like send them an email, you don't shut their site down.

    But as I say, we are on to find another service provider

  18. #18
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    To say the least, I'm tired of reading posts that put down hosts like this. Canaca is a fairly large company with a lot of customers, if they were Frauds, I'm sure the government would have shut them down already don't you think?

    You probably did something wrong, posting about them in a post like this is definately not going to help your case with them wanting to do anything for you either.

  19. #19
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    Quote Originally Posted by akha
    Canaca will not believe the press they will get out of this one.

    I get a lot of hits. If Canaca wants to just do people like this then they will find out what advertising is. <-----------

    Matthew McDaniel
    So what is that supposed to mean?

    As for the notion that I work for canaca. I actually have no affiliation with them whatsoever other than we operate in the same industry.

  20. #20
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    Quote Originally Posted by chrisCWS
    if they were Frauds, I'm sure the government would have shut them down already don't you think?.

    That was so funny.. ... I hope you were kidding.

    Am I the only one not surprised by this thread? Give me a break...

    I'm working on a plan next week to offer everyone at WHT free yottabit hosting... unlimited packages include space walk once our space craft is ready.

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    This is our advertising. lol

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    Last edited by hekwu; 12-14-2005 at 03:40 AM.
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  21. #21
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    another Canaca thread. 1 unhappy customer another 10 happy with them. You'll have to remember that they have lots of customers to deal with, it can happen from time to time to see a thread like this one pop up. Nothing new.

    and ChrisCWS made quite a point, since it's a canadian company, the local law enforcement and governement could be checking on them if someone actually presses charges for fraud. Which I would laugh at if that ever happens.
    PierreB - Montreal

  22. #22
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    I don't know if ya'll got confused or something... local law enforcements don't allow fraudulent businesses to run you know.

    The customer claims that the business is a fraud, when they are operating day in and day out every singe day for the last several years, collecting new customers, making tons of people happy, but because a few people are upset that makes the company "scammers & fraudsters" ?? Com'on, give me a break.

    If they were a scam, they wouldn't have lasted this long. End of story.

  23. #23
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    Dec 2005
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    35

    Account by Account basis

    Well maybe no one else ever had a problem with Canaca.

    Does that justify shutting down an account without giving anyone any notice?

    Then telling me I have to upgrade?

    Ok, so what if I do have to upgrade, I should have like at least five minutes advance warning.

    Now does Canaca just end up owning all the files and they don't have to allow someone the time to move their files or anything?

    So there are not protections to the customer, regarding their data?

  24. #24
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    Akha you aren't the only one on the server. If your site uses up too much resources then it affects the whole server.

    Then they would have a load of people mad at them than just one. So What do they do? They shut you down so it can benefit the whole server and not just you.



    How much space you use doesn't only determine your resource usage. Try to understand that there are other factors.<--------------------------------------------------------------------------------------------------------------------------------------------------------

  25. #25
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    Well if they gave you a notice, they would have probably lost a bunch of customers by the time you made up your mind because your site was causing the server to overload. Not all web hosts give notices if you have broken their terms of service in any way.

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