Results 1 to 12 of 12
  1. #1

    I am regret to use Paypal

    on 2/4/2002, paypal sent me this email.

    --------------------------------------------------------------------
    PayPal is constantly working to increase security for
    all of our users. To ensure the integrity of our payment
    network, we conduct frequent checks on our system.

    Your account has been placed on a restricted status, pending
    further review. Restricted accounts are limited in their
    ability to send or withdraw funds.

    If you have questions concerning this restriction, please
    contact us using the link below:

    https://www.paypal.com/wf/f=ra_default


    Thank you for your prompt attention to this matter.

    Sincerely,

    The PayPal Account Review Department

    Note: When you log in to your PayPal account, be sure that the website's URL always begins with "https://www.paypal.com/". The "s" in "https" at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on a PayPal page.
    --------------------------------------------------------------------

    I don't know what's the reason they hold my money, I think they have no rights to do so, since it's my hard earn money. But anyway, I spent $16 to fax 4 documents to them.

    On 13/5/2002, paypal confirmed the receival of my fax.

    Sent: Monday, May 13, 2002 6:38 PM
    Subject: Important information about your fax

    This message confirms receipt of the documents you
    faxed to PayPal. The documents have been successfully
    attached to your PayPal account and will be reviewed
    shortly.

    Please note that faxed documents are reviewed in the
    order they are received and generally require 3-5
    business days for the review process to be completed,
    although a longer time period is occasionally needed.
    You will be contacted at the completion of the review
    process concerning the status of your PayPal account.

    Thank you for your patience and cooperation regarding
    this matter. This is an automated message; replies to
    this email will not be answered.

    Sincerely,
    PayPal Account Review Department

    On 25/5/2002, I received this email from paypal.

    Sent: Saturday, May 25, 2002 2:07 AM
    Subject: Your PayPal Account Restriction has been Lifted


    We have completed our review and have removed
    the restriction on your account. Thank you for
    your patience during this process and for helping
    to make PayPal the safest and most trusted online
    payment solution.

    Sincerely,

    PayPal Account Review Team

    But when I loggen on to my account page, I saw my account still under restricted status. I kept waiting, then I figured out something might went wrong, so I email them few times to ask about this matter, using the online feedback form or email to different addresses.

    I received on 29/5/2002, 30/5/2002, 4/6/2002, the same reply everytime I email them.


    Sent: Wednesday, May 29, 2002 10:08 AM
    Subject: Notification of PayPal Account Restriction

    PayPal is constantly working to increase security for
    all of our users. To ensure the integrity of our payment
    network, we conduct frequent checks on our system.

    Your account has been placed on a restricted status, pending
    further review. Restricted accounts are limited in their
    ability to send or withdraw funds.

    For more information about the status of your account
    and for full instructions on how to restore your account access,
    please log in to your account using the link below:

    https://www.paypal.com/wf/f=ra_default


    Thank you for your prompt attention to this matter.

    Sincerely,

    The PayPal Account Review Department


    ------------------------------------------------------------------
    Please do not reply to this e-mail. Mail sent to this address
    cannot be answered. For assistance, please visit the link below.
    All of the information necessary to restore your account access is
    available at:

    https://www.paypal.com/wf/f=ra_default

    ------------------------------------------------------------------

    I really needed my hard earned money urgently, although it's not much, but it means a lot to us. So after begging and pleading them hardly, if I have to kneel down to them, I really will do so, if they allow me to get my money back.

    On 6/6/2002, I received this email, I was so happy


    Sent: Thursday, June 06, 2002 11:51 PM
    Subject: Your Restricted Account Status XYRAS (KMM20075292V78483L0KM)


    We have received your request regarding your PayPal account with the
    restricted status. PayPal values your business, and wants to do everything
    possible to resolve your account issue.

    If you notice that your account still has a restricted status, please
    respond to this message so we can resolve the restriction issue as quickly
    as possible. To verify the status of the account, please login using the
    link below:

    https://www.paypal.com/wf/f=ra_default

    We appreciate your patience and will work to resolve the account
    restriction as quickly as possible once we receive your email message. If
    the issue has already been resolved, there is no need to respond to this
    message.

    Sincerely,
    The PayPal Account Review Department

    *******************************
    Your original request is below:


    I kept waiting, but until today, I still see a restricted account on my account page.

    I was so regret to use paypal.

    I don't understand, that's my money, what rights do they have to hold my money and not let me to have my money back? I swear if anything happens to my family, I will hate Paypal for the rest of my life.

    It's only $322, but it means a lot for us, we really need the money urgently. We earned 50 cents for each handicraft we made. It's hard earn money for us.

    If I knew this, I would no use paypal. I really hate them now

  2. #2

    PayPal Class Action Lawsuit

    I do believe there is a class action lawsuit in progress against PayPal for this exact problem.

    You can check the details at http://bigclassaction.com

  3. #3
    Join Date
    Apr 2001
    Posts
    2,611
    For those of us that are to lazy to search ( i.e. me ):
    http://www.bigclassaction.com/class_...rm_paypal.html

  4. #4
    Join Date
    Apr 2002
    Location
    Hollywood, CA
    Posts
    3,052

    wow

    i didnt read the whole thing , this is actually the longest post i have ever seen in my life , but from what i did read , that sucks . You might also want to checkout http://paypalwarning.com , they have lots of info about paypals scam

  5. #5
    Join Date
    Nov 2001
    Location
    Canada
    Posts
    1,963
    beverly,

    I'm sorry you are having these problems with paypal. I feel bad for you. I can imagine it must be hell. It's threads like this that make me feel unsafe about using PayPal.

    I really like the service, don't get me wrong, but when I read stories like this, it makes me wonder what if it happens to me.

  6. #6
    Join Date
    Aug 2001
    Posts
    5,065
    beverly,

    Why don`t you call them on the phone. I wouldn`t put up with that $#@!

    Last time they held $450 from me for no reason at all...when i finally called and spoke to the surpervisor...that`s the only way i was able to get my money.

    PayPal is run by a bunch of complete idiots.

  7. #7
    Join Date
    Mar 2001
    Location
    Michigan
    Posts
    1,599
    I just recently had my PayPal account put on restriction as well (last week)... After I tried to add my check card to my account - the next day I logged in and not the restricted notice.

    I called, and they said, "Your card came back as lost/stolen"

    I was like, "WTF?!?! I just used the card last night"

    So I have to call up my bank (yes, still) and have them send me a statement saying that the above card is for the bank account, yadda yadda yadda...

    *sigh*

    I need the $70 that's in my account -- like right now... but nooooo paypal had to restriction my account for no damn reason.... GRRRR

  8. #8
    Join Date
    Dec 2001
    Location
    Blackpool, England
    Posts
    180
    one of the reasons we dont deal with paypal

  9. #9
    Join Date
    May 2001
    Posts
    264

    Hi beverly,

    Please contact me (damon@paypal.com) with your account email address. I would like to look at your case asap.

    Hi rockergrrl,


    PayPal does use some strong anti-fraud methods, which would include credit card verification. That sounds like the issue here (we get rejection reports when we attempt to authorize the card, so something (apparently) did not pass when you tried to add the card).

    I would be more than willing to look at your issue as well.

    Thank you for your patience.
    Damon
    PayPal Consumer Relations

  10. #10
    Join Date
    Feb 2002
    Location
    San Diego CA
    Posts
    1,478
    We use to accept paypal for customer payments but after losing over $300 we 'banned' it ;-)
    The process to 'unrestrict' yourself was more complicated than i thought.

  11. #11
    Join Date
    Nov 2001
    Location
    Glika Nera - Athens - Greece - Europe
    Posts
    2,295
    Originally posted by Haze
    For those of us that are to lazy to search ( i.e. me ):
    http://www.bigclassaction.com/class_...rm_paypal.html
    Hehe, thx, that is exactly what I thought I need looking at the previous post. Ah, I am so lazy

  12. #12

    thank you

    Thanks to people for all the suggestions, I appreciate them a lot.

    Also Damon from paypal has been very helpful and understanding, he had done a great job to help.

    Hopefully everything can be solved out as soon as possible.

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