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  1. #101
    I agree 100 % kelownatech. This ain't trustworthy at all.
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  2. #102
    Join Date
    Nov 2004
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    Quote Originally Posted by kelownatech
    Well... I have to play the devils advocate here.

    I also find it "odd" that some people had issues, posted those issues here, then came back and posted how happy they are the issues are resolved.
    Isn't that what good customer service is for? Too many people come here to air their dirty laundry before they give tech support a chance, in many cases their complaints are not resolved and there is no reason to post positively. In this case it seems that most people who have had a problem have also had it resolved in a favorable manor, hence the positive resolution response.

    Any good support staff will look at a complaint not as a problem but rather an opportunity to improve. Zone.net seems to be proving that.

    ....and my post count just went up another notch.
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  3. #103
    Join Date
    Feb 2006
    Posts
    131
    I might not have many posts but what does that say? Has post count anything to do with reviewing or giving feedback? Yes, I don't post very much here but I've had a few years of experience with hosting. Started with shared, then went to semi-dedicated and lately I'm doing VPS. If you want to check some of my sites that are hosted with zone.net you can go to mylpga.com and mynudies.com (promise no porn).

    Until someone with larger "post count" comes along you just have to take our word for it.
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  4. #104
    Join Date
    Oct 2006
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    31

    Lightbulb Bullsh*t explained perhaps...

    Quote Originally Posted by kelownatech
    Well... I have to play the devils advocate here.

    I dont see ANY reviews with a decent post count. That makes me suspicious. I am not dis-crediting zone, but I find it "odd" that all these new happy customers have such low post counts. I also find it "odd" that some people had issues, posted those issues here, then came back and posted how happy they are the issues are resolved.

    Again, I am not calling bullsh*t, I just find the whole thing wierd. This company pops up out of no where and so do the customers.
    Suspicion is indeed warranted and expected ... Im a new customer of theirs as well having seen their recent ads on another site they apparenty justed started an ad campaign on.

    Now, as far as my experiences. Yes, we had a HUGE issue with zone the first week with them. They ordered a RAM upgrade and the planet sent some newbie tech to work on a Penguin server (which Im hosted on) who then proceeded to install faulty memory which then, after (and Ive verified this from seeing the ticket first hand) about 36 hours of back and forth with the planet, corrupted the OS (no real surprise here, the box was restarting itself right and left). I completely understand now why and what happened. Penguin boxes are a real PITA to set up, but stable as hell once up and running. Having said that, Sean and his people were indeed very helpful in this, as far as giving us updates. Granted, when you're down for several days, any more delay than a few more minutes, is a real pain, but since they've gotten us back up, there's been no more problems whatsoever.

    We're gonna give them another try to see if this continues, and if so, will probably stick with them.
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  5. #105

    Is my post count half decent?

    I have been with zone.net several weeks now.

    A few here on WHT would know I can be a hard taskmaster when in comes to inept webmasters.

    Well, I can state unequivocally that zone.net has been excellent. Their communication is top notch and they explain the problem fully. Full points go to Sean and the crew.

    I currently have two VPS accounts. One with Zone.net and another with a biggy who I refuse to discuss at this stage. Whilst the Zone.net has been brilliant, the other is consistent with most of the other hopeless webmasters where after being down an estimated 4 days out of 28 days, their response...'It's fixed now'. After wanting to know what is fixed...'Oh, I have to the pass this on to admin.' and never to be heard from again.

    Zone.net, keep up the good work. You are setting a standard that I hope will influence some of the biggies who are nothing but a bunch of amateurs.

    My only complaint...they use Plesk. I much prefer cpanel/whm, but that is purely personal.

    Lyn from Oz.



    Quote Originally Posted by kelownatech
    Well... I have to play the devils advocate here.

    I dont see ANY reviews with a decent post count. That makes me suspicious. I am not dis-crediting zone, but I find it "odd" that all these new happy customers have such low post counts. I also find it "odd" that some people had issues, posted those issues here, then came back and posted how happy they are the issues are resolved.

    Again, I am not calling bullsh*t, I just find the whole thing wierd. This company pops up out of no where and so do the customers.
    Last edited by lynette11; 11-02-2006 at 01:17 AM.
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  6. #106
    Emailed them 2 days ago with some questions, but still haven't received a reply. Does anyone know if they have problems of some sort?
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  7. #107
    Join Date
    Oct 2006
    Posts
    31

    Thumbs down No go for me

    Well, we're down again, their new "ticketing" system seems to be about like their service, works when it feels like, and forget about the rest of the time. As it stands right now, been with Zone for 19 days. So far, total down time has been nearly 120 hours, out of a possible 456. 72.3% uptime is something I would have expected better from when I first got into this business twelve years ago, even with as buggy as NT 4 was when it first hit, it was better at staying up than this. Dont know where the source of the problem is, whether its people at The Planet who still havent figured out how to manage a Penguin box, or someone at zone.net who simply is asking for things that continue to crash this box. Either way, I simply cannot continue like this, and will be looking for a new option soon.
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  8. #108
    Join Date
    Feb 2005
    Location
    UK
    Posts
    554
    Looks like The Planet might be the source of the problems as a site I know is hosted directly with them has been down all afternoon.
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  9. #109
    Join Date
    Oct 2006
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    31

    Thumbs down Its worse than I thought

    After looking at the logs, it would appear that we were down for close to seven hours this time. If this is "managed" services, why on earth would it take seven hours to get it back going? Just one more reason to get away from zone.net.
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  10. #110
    Join Date
    Oct 2006
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    By the way, don't call more than once to ask about your service on Mondays or you will get accused of yelling and cussing at their support people.

    After this much downtime, and being far more patient than I should have been, maybe yelling and cussing like a certain someone at zone.net did with their support rep at the planet would have done some good, eh?
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  11. #111
    Join Date
    Oct 2006
    Location
    New York, NY
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    Quote Originally Posted by Songcast Net
    After looking at the logs, it would appear that we were down for close to seven hours this time. If this is "managed" services, why on earth would it take seven hours to get it back going? Just one more reason to get away from zone.net.
    You are correct, after looking at the logs for that particular node, yes it was down for 7 hours and we are investigating as to why that Windows node went down and why it took so long to get it back up.

    I should stress that this is an issue that has occured on that particular Win2k3 node before, ever since the upgrade was finalized and the machine was restored.

    And yes, we have lost a couple of customers that were hosted on that node, but quite honestly we still have about 200 other VE's running smoothly on our other Linux and Windows nodes with no issues and extremely long uptimes.

    Once I have an update from the datacenter as to what happend with this situation and your VPS, I will post again.

    -Sean
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  12. #112
    Join Date
    Nov 2006
    Posts
    263

    So far so good.

    .I've been lurking on this forum for a while and this thread made me finally buckle down and make an account here. I've been looking for a VPS host for a few months now, and took everything you could think of into consideration. The price was right, and the features seemed like they couldn't get any better, but I was skeptical of a new hosting company. I signed up with every intension of cancelling if it seemed anything at all shady. I've been hosting the Linux VPS for over 2 weeks now with absolutely no problems, except I wasn't able to log into the server. I freaked out a little because some people (seems to be the same very few) are having problems with their server, but it turns out I had closed the port I was using to remote desktop in. Lesson learned: talk to tech support before complaining or jumping to conclusions.
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  13. #113
    Join Date
    Jul 2005
    Location
    A Gigopolis In The Making
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    320
    hmm...

    Does Zone.net has SLA? I see from their website they advertise 99.9% uptime guarantee.. So if the uptime is not up to that level you can get some sort of credits depend on their SLA.

    My provider has given credit for the whole month of November because a planned downtime of 40 minutes takes more than a day to solve (RAID problem). I'm not too happy though because I don't see the credit yet. But I'll definitely closely monitor than and make sure they stand by what their promise. I will post review.

    Maybe you can ask Sean, what he can give you as the credit for the downtime suffered. But if I'm not mistaken from the previous post you already get a free month & also a windows hosting...
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  14. #114
    Join Date
    Oct 2006
    Posts
    31
    What good does "free" service do is its down nearly 30% of the time. Sure we got free credit for this month and next, but if its not working, what good does that do? Give me a month of even 99% uptime free month and it'd be worthwhile. But I simply do not have faith zone.net can deliver it, claiming its an issue on this particular node. My question to that is, why put people on a box you know has problems. Thats simply a receipe for disaster and the 15-20 of us who are on it, just got the shaft for sure. I get told today its an issue with 2003 going to 2003r2, well, if you just had the entire OS reloaded why not do the upgrade then before loading any of your customers back on this?
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  15. #115
    Join Date
    Jul 2005
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    A Gigopolis In The Making
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    Quote Originally Posted by Songcast Net
    What good does "free" service do is its down nearly 30% of the time. Sure we got free credit for this month and next, but if its not working, what good does that do? Give me a month of even 99% uptime free month and it'd be worthwhile. But I simply do not have faith zone.net can deliver it, claiming its an issue on this particular node. My question to that is, why put people on a box you know has problems. Thats simply a receipe for disaster and the 15-20 of us who are on it, just got the shaft for sure. I get told today its an issue with 2003 going to 2003r2, well, if you just had the entire OS reloaded why not do the upgrade then before loading any of your customers back on this?
    Good justification and reasoning there....

    Just hope that whatever it is, Zone.net can get back on track. It seems they manage to do it last time. All the best Sean! Take care of your customers well, they sure have faith on you...
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  16. #116
    My Zone.net vps is running smoothly. Support has been excellent and their communication is straight forward and honest.

    I run several Vps, but only one with Zone.net. The others are disastraous and I think everyone expects too much from the over hyped Vps. I jumped recenlty from a large reseller account to VPS. Since then, I have had to run several VPS accounts with no more websites????

    Lyn
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  17. #117
    Join Date
    Oct 2006
    Location
    New York, NY
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    Quote Originally Posted by Songcast Net
    What good does "free" service do is its down nearly 30% of the time. Sure we got free credit for this month and next, but if its not working, what good does that do? Give me a month of even 99% uptime free month and it'd be worthwhile. But I simply do not have faith zone.net can deliver it, claiming its an issue on this particular node. My question to that is, why put people on a box you know has problems. Thats simply a receipe for disaster and the 15-20 of us who are on it, just got the shaft for sure. I get told today its an issue with 2003 going to 2003r2, well, if you just had the entire OS reloaded why not do the upgrade then before loading any of your customers back on this?
    Actually I never said it was an issue of upgrading to R2, you misunderstood me. What I was trying to say was that our other nodes are running Win2k3 R2, while the particular node you are running on, along with the 15 other customers is running Win2k3.

    We did not upgrade that nodes OS to R2, meanwhile all of the OS Templates on the VPS's are running Win2k3 -- that doesn't make any sense beacuse it doesn't work like that. I was trying to offer you a new VPS on another node running R2, so you have dual VPS's free of charge.

    I understand your frustration completely, but please understand no one gave you the "shaft". We offered you 2 whole free months of VPS hosting, along with a free shared hosting account on our dedicated windows servers when we experienced that issue with ThePlanet and their bad memory chips, and because of this issue today I tried to extend an offer of giving you 2 VPS's for the price of 1 on 2 completely different nodes and networks, which you refused.

    From a business point of view your account has been a 200% loss so far to us, and even though giving you 2 VPS's for free would have nearly doubled that percentage, I still offered it with the hopes of salvaging our business relationship and your view of ZONE.NET.

    I wish you the best of luck with your new VPS hosting provider, and hope that maybe one day you will give us another oppurtunity to serve you better, like we have with our many other satisfied clients.

    -Sean
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  18. #118
    Join Date
    Oct 2006
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    31
    Yes and this node, was it not just rebuilt a just over a week ago when this issue with the Planet happened? If you reloaded the OS as you claimed, why not put r2 on it then? For that matter, why even bother using that node if you knew there were problems with it? That, simply does not sound like sound business principles, particularly when you're the new game on the block and trying to impress new customers.

    From a business point of view, signing up for zone.net has been a complete loss for me as well, and at some point one has to draw the line. Coupled with the very defensive tone form you this morning and that was the final straw. You simply do not call people and ask them why the were "abusing your staff" even if it were true. Given the shoe was on the other foot (and from ticket notes I've read) you would have been equally as frustrated. I think I was more than patient while you guys were waiting on the planet to fix a rookie mistake. But to then have a "managed" server be down for close to seven hours, there's real problems there.

    Folks like me don't call up to hear "it'll be back up in fifteen minutes" then have to call back over 40 minutes later to look for a status update. All in all, Im beginning to think Lynette is right, and that the entire VPS deal is way overhyped, particularly when one could have dedicated for a few more dollars a month. Granted, its not a quad core Opteron, but who cares? You're not sharing it with other users and not having to deal with continual outages. That's the path I'll be going, I knew it was coming anyway.
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  19. #119
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    Quote Originally Posted by Songcast Net
    Folks like me don't call up to hear "it'll be back up in fifteen minutes" then have to call back over 40 minutes later to look for a status update. All in all, Im beginning to think Lynette is right, and that the entire VPS deal is way overhyped, particularly when one could have dedicated for a few more dollars a month. Granted, its not a quad core Opteron, but who cares? You're not sharing it with other users and not having to deal with continual outages. That's the path I'll be going, I knew it was coming anyway.
    I think if you scroll up a bit in this thread, you'll see that I made it clear to everyone that they should not consider a Windows VPS (Linux is a different story) as a substitute for a dedicated server, because it isnt. And it doesn't matter who you sign up with for a VPS, because they will all tell you the same thing. Don't expect ~$45/mo to be a substitute for something you should be paying ~$125/mo for.

    At the end of the day you are still on a shared environment, whether its isolated or private or not. If a problem happens on the machine it effects other customers on that machine. We do our best to try to provide the highest levels of service on all of our nodes, and we strive to give the most possible options to a customer that is experiencing difficulty in their hosting environment.

    It seems like you just made the wrong choice with what route to go with for your particular situation, and perhaps we are to blame for not informing you in the beginning that maybe a VPS is not the right move for you.

    Lyn: Thanks for the honesty and keeping a firm grip on reality, and letting others know what the real deal is.

    -Sean
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  20. #120
    Join Date
    Oct 2006
    Posts
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    Oh sure, place the blame of your failure to provide a server worth using on us. That's real nice Sean. Is this to go along with the accusations of abusing your staff today? No, I fully understood the difference between VPS and dedicated, and had you provided service that was worth anything, I would have been upgrading as that was already in our forecast. All your company did was advance the timing of the forecast to present day.
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  21. #121
    Join Date
    Jan 2005
    Posts
    326
    Time to get my rubber boots on!!!
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  22. #122
    Join Date
    Nov 2006
    Posts
    263
    Quote Originally Posted by lynette11
    My Zone.net vps is running smoothly. Support has been excellent and their communication is straight forward and honest.

    I run several Vps, but only one with Zone.net. The others are disastraous and I think everyone expects too much from the over hyped Vps.
    Lyn
    exactly! that's how my experience has been.
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  23. #123
    Join Date
    Jan 2005
    Posts
    326
    Quote Originally Posted by edu4vision
    hmm...

    Does Zone.net has SLA? I see from their website they advertise 99.9% uptime guarantee.. So if the uptime is not up to that level you can get some sort of credits depend on their SLA.

    My provider has given credit for the whole month of November because a planned downtime of 40 minutes takes more than a day to solve (RAID problem). I'm not too happy though because I don't see the credit yet. But I'll definitely closely monitor than and make sure they stand by what their promise. I will post review.

    Maybe you can ask Sean, what he can give you as the credit for the downtime suffered. But if I'm not mistaken from the previous post you already get a free month & also a windows hosting...
    No they do not have a SLA!!
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  24. #124
    Join Date
    Oct 2006
    Location
    New York, NY
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    Quote Originally Posted by Neosmith
    No they do not have a SLA!!
    Actually we do, it's listed in our Terms of Service page: http://zone.net/tos.html

    It wasn't very clear though and a bit vague as to what sort of direct compensation is guaranteed to the customer, so I took this chance to go ahead and put those details in. We also now have it listed in our KB as well in our Support Center.

    -Sean
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  25. #125
    Any plans for future discounts? Looks like the original promotion was a bit unsustainable.

    Also, what are the actualy guaranteed RAM specs on each of the plan? Your website only lists burst.
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