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  1. #1
    Join Date
    Apr 2002
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    * Fraud orders, more and more!

    not sure, but was there an increase in fraud orders or just me ?

  2. #2
    Join Date
    Oct 2004
    Location
    Oneida, NY
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    2,842
    Quote Originally Posted by Ivan23
    not sure, but was there an increase in fraud orders or just me ?
    I had my first chargeback in 3 years a month ago...so its not just you
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
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  3. #3
    Hi,

    A nut signed up an eNom Reseller account last month and registered 8 domains x 2 years. However all orders were fraud.

  4. #4
    Join Date
    Oct 2004
    Location
    Oneida, NY
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    I'm finding the best thing that we can do is make the web hosting community aware of it and do what we can together to put a stop to fraudsters.
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  5. #5
    Join Date
    Apr 2002
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    Las Vegas
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    this month we had about $1500 in fraud orders all coming from

    [email protected] email address
    Last edited by Ivan23; 10-14-2006 at 11:28 PM.

  6. #6
    Join Date
    Oct 2004
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    Oneida, NY
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    2,842
    Quote Originally Posted by Ivan23
    this month we had about 1500 in fraud orders all coming from

    [email protected] email address
    Actually now that I see your signature, you were one of the companies that got hit by the same guy as me. lol
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
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  7. #7
    Join Date
    Apr 2002
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    What is up with the [email protected] e-mails.... It started to make me suspious of them all. I seriously wanted to just mark them all as fraud just to avoide hassles, but I know better not to judge them all over one (or few many) bad apples.

    Overall fraud orders do seem on the rise in general.
    Sarah :c)

    cPanelDemos.com - live remotely hosted cPanel & WHM demo hosting service.

  8. #8
    There's an increase because kids don't know how not to be bitchy anymore.

  9. #9
    Join Date
    Jul 2001
    Location
    .INdiana
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    Quote Originally Posted by AnyDemo
    A nut signed up an eNom Reseller account last month and registered 8 domains x 2 years. However all orders were fraud.
    did enom catch it? what was the impact on you?

  10. #10
    I did not have any fraud orders so far. Hm...

  11. #11
    Join Date
    Mar 2005
    Location
    Venezuela
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    275
    I actually saw a DECREASE lol, there was a couple of months when it was a madness

  12. #12
    Join Date
    Jul 2003
    Location
    Goleta, CA
    Posts
    5,550
    I haven't had any fraud orders lately but due to the nature of my work I converse with clients on a regular basis so it's not a blind faith sale like webhosting.
    Patron: I'd like my free lunch please.
    Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
    Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
    Cafe Owner: Is our lawyer still working pro bono?

  13. #13
    Join Date
    May 2005
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    Weve had 3 in the past week 2 of them from @mac.com addresses, one was from a yahoo address,
    ***********************************
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  14. #14
    Join Date
    Aug 2006
    Location
    Sydney, Australia
    Posts
    84
    Isn't there a way to avoid Fraud, e.g. use Fraudcall? or is it possible, e.g.

    People can use can still get away through radical methods such as proxies via https to not show real IP, use Real Ph Number from VoIP to avoid identification?

    I guess thats the problem with Instant Activation though. But I guess there would be holes through manual verification/activation aswell?

  15. #15
    Join Date
    Jul 2003
    Location
    Goleta, CA
    Posts
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    Common sense is the best way to check for fraud. 99% of the time if the order ip traces back to a datacenter it's fraud. Zipcode is invalid etc.

    I use zipinfo.com to check zips
    Patron: I'd like my free lunch please.
    Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
    Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
    Cafe Owner: Is our lawyer still working pro bono?

  16. #16
    wow a .mac address, i have a mac address, there a paid service so report it to apple. We have had alot of frauds too, its so hard to not get customers who use fraud credit cards.
    http://www.bbdimension.com - Website Design and Development from as low as 250 euros (limited time only) - 15yrs experience.

  17. #17
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    I got a few signups for @itelgua.com with US IPs.. Obviously, I didn't approve the account & just refunded the full amount before any chargebacks.

  18. #18
    Join Date
    Aug 2005
    Location
    Seattle, WA
    Posts
    1,167
    We have actually seen a number of high-profile fraud orders (over $1000usd) in the past month.

    Three, to be exact. Also, two fraudulent dedicated server orders.

  19. #19
    Join Date
    Apr 2002
    Location
    Las Vegas
    Posts
    797
    3 dedicated servers so far,

    what you use to prevent this on your system ?

  20. #20
    Join Date
    Oct 2004
    Location
    Oneida, NY
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    2,842
    Quote Originally Posted by Ivan23
    3 dedicated servers so far,

    what you use to prevent this on your system ?
    MaxMind, manual phone verification, mandatory Credit Card Authorization Form with photo ID and copy of front and back of the card for dedicated servers.
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  21. #21
    Join Date
    Apr 2002
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    Las Vegas
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    Quote Originally Posted by Nick H
    MaxMind, manual phone verification, mandatory Credit Card Authorization Form with photo ID and copy of front and back of the card for dedicated servers.
    maxmind? i take it that you dont use modernbill

    right now added fruadcall but thats only because of modernbill ( not the best ).

    Photo ID sounds like a good idea

  22. #22
    Hello,

    You need to check for fraud orders through the payment gateway itself.

    Payment gateway like 2checkout.com and paypal. These are the two widely used payment gateways. They check for the fraud orders and then state in the order itself that this order is a fake or fraud order.

    Thank you.

    Regards,

  23. #23
    Join Date
    Nov 2003
    Location
    Boston
    Posts
    211
    yes 2 weeks ago i got 5 and it really screwed me up for a bit, sorted that out though and got real good fraud protection now.
    - Steve D
    SERVBoston: Hosting since 2003
    Shared, Reseller, VPS.
    Top Notch Support from a veteran hosting company!

  24. #24
    Join Date
    Apr 2002
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    Las Vegas
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    Quote Originally Posted by Hades
    yes 2 weeks ago i got 5 and it really screwed me up for a bit, sorted that out though and got real good fraud protection now.
    i know how you feel, i'm looking for a few myself

  25. #25
    Join Date
    Feb 2004
    Location
    Southern California
    Posts
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  26. #26
    Join Date
    Apr 2002
    Location
    Las Vegas
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    to help prevent this, you have have your clients fax in a (Credit Card Authorization Form) for anything over $20.

    New client will hate this, but will block out fraud orders

  27. #27
    Join Date
    Feb 2004
    Location
    Australia
    Posts
    121
    Looks like we got one a week or so ago, for our Australian hosting service. Used a USA address, @gmail.com email, and a who knows where from credit card to pay a year in advance.

    Turns out it was a 23 year old kid from Ha dong in Vietnam. We easily found his real name, address, phone, as well as his various email addresses and domains registered to him. Got the little so-and-so's photo too! The idiot put it on our server along with a bunch of scantily clad girlie pics of his friends, an html containing a link to and VBscript code to run love.exe virus from one of his domains. He also left a copy of love.exe on our server.

    Not sure if I should just pull the plug on him, report him or send him a friendly postcard!!

    Do you reckon we'd get a reward from Visa for dobbing him in?

  28. #28
    Join Date
    Oct 2006
    Location
    UK
    Posts
    217
    Report him.

  29. #29
    Hello,

    did enom catch it? what was the impact on you?
    I was informed by eNom that the orders were all fraud. eNom asked me to refill enough fund into my account so that they could deduct the amount.

    Anyway eNom asked me to check with new resellers very carefully in order to minimize fraud orders from resellers.

  30. #30
    can automatic calls help for instant activation?

  31. #31
    Join Date
    Aug 2005
    Location
    UK
    Posts
    654
    Do you mean like an automated system that calls new sign-ups and give them an auth code or something? The people that sold me my SSL certs do that and it sounds like a good solution if you can get it to work.

    I'm still going to manualy vet all my orders though, too much risk not to.

  32. #32
    Join Date
    Feb 2006
    Location
    Swellyville
    Posts
    2,340
    Quote Originally Posted by porche
    can automatic calls help for instant activation?
    In some cases they can. Depeding which fraud protection software you pay for in your billing system certainly will decrease fraudulant orders.
    <<< Please see Forum Guidelines for signature setup. >>>

  33. #33

    fraud/

    i see, so basically it's fraud metrics + some auto/manual call. or if not international may ask the customers to call in?

  34. #34
    Join Date
    Feb 2006
    Location
    Swellyville
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    Pretty much it. If you start looking around the billing system and the fraud software that is integrated into the system you will pretty much get a better idea of how it works.
    <<< Please see Forum Guidelines for signature setup. >>>

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