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  1. #1
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,641

    Thumbs down managemybox.com - managed or not?

    Managemybox.com 2 month review

    I have used managemybox for over two months now, and was happy with their service up to yesterday.
    They offer managed servers, and 24/7 quick support. But what kind of support do they offer when you get a problem on their server?
    Here is my story so you see what kind of managed service they offer on their servers:

    My server has been up over 60 days and no problems at all. The server runs CentOs 4.x and Plesk 8.0.1. I use managemybox sine Iím not a Linux user.
    Yesterday I was deleting one of my domains in Plesk when the server went down. The server did not go totally down, but the http services stopped and the server was very very slow. I could not access Plesk any more, but I could ping the server.

    I opened a ticket with managemybox:
    Issue Opened 13-10-2006 16:20
    Description Of Support Issue
    The issues being experienced are: Partial Outage


    Their first reply:
    Reply By Nick - 13-10-2006 17:19
    Will look into this, thanks.


    My reply:
    Reply By myhken - 13-10-2006 17:43
    Hello.

    My server has been down for two hours now.

    Can you do a rebbot?

    http://www.hyperspin.com/publicreport/28838/8621

    sincerely

    Kenneth


    Then nothing, I opened a new ticket
    Issue Opened 13-10-2006 21:07
    Description Of Support Issue
    My server are still down...or the HTTP service are down.
    When I try to start them in Plesk I get this:

    ERROR: PleskFatalException Create shortcutCreate shortcutUp LevelUp Level


    Unable to make action: Unable to manage service by websrvmng: websrvmng: Service httpd failed to start

    --------------------------------------------------------------------------------

    0: /usr/local/psa/admin/plib/common_func.php3:172
    psaerror(string 'Unable to make action: Unable to manage service by websrvmng: websrvmng: Service httpd failed to start')
    1: /usr/local/psa/admin/htdocs/server/restart_services.php:30


    And here is their reply:
    Reply By managedservices - 13-10-2006 21:12
    [[email protected] ~]# /etc/init.d/httpd restart
    Stopping httpd: [FAILED]
    Starting httpd: httpd: could not open document config file /var/www/vhosts/webhost-review.info/conf/httpd.include

    You may wish to fix that error, then apache will be able to restart.

    Administrator: managedservices


    I replied:
    Reply By myhken - 13-10-2006 21:48
    Hello. do I have a managed server or not? Why do I have to fix this error when I have a managed server?

    And I do not know how to fix this since I can not use Linux....thats the reson for using your services.

    And when I try to delete the domain from Plesk I only get this:

    Table:elect() failed: no such row in the table

    --------------------------------------------------------------------------------

    0: /usr/local/psa/admin/plib/dns/DNSZone.php:52
    DNSZone->DNSZone(string '10')
    1: /usr/local/psa/admin/plib/common_func.php3:2606
    objectMaker(string 'DNSZone', string '10')
    2: /usr/local/psa/admin/plib/dns/DNSManager.php:39


    And here are their last reply:
    Reply By managedservices - 13-10-2006 23:58
    The problem is with something you have modified which takes it outside the scope of support.

    Administrator: managedservices


    With my last reply:
    Reply By myhken - 14-10-2006 01:05
    What have I modified? I have only used Plesk on this server. I have used Plesk to create and delete domains thats all.

    I tried to delete the domain in Plesk when the server stop working. After that the HTTP services has been down.

    So what have I done who are my fault? Check the logs etc, and you will see that I have never done anything beside creating/deleting domains in Plesk and upload my files with FTP.


    My HTTP service has been down for over 18 hours now, and no reply from managemybox, and no help.
    Itís not much managed services at managemybox.com

    Moving my sites over to Layered Tech and Windows 2003. Thatís my story with all tickets. Do I have to high expectations, or is this a problem managemybox should have fixed? Can they blame this on me? I have only used Plesk to manage my server. And the error occurred when I tried to delete a domain. Thatís a task Plesk should manage.
    Please feel free to comment on my tickets, problem or managemybox service handling in this case.
    Sorry for some poor English.
    My Top 20 benchmark list (and review site)
    Powered by: Kimsufi, backed up by: Hetzner, DigitalOcean and Vultr.com
    Also using
    SolaDrive.com (45+ months), KnownHost.com (45+ months)

  2. #2
    Join Date
    Jul 2003
    Location
    Liverpool, England, UK.
    Posts
    2,561
    After recent reviews posted on WHT about them, it seems they are currently struggling from low staff or something, maybe this is why they are letting you down??

    Have you complained to them? You shouldnt have to move over to Windows to get decent service, all you need is a decent management company to administer your server.

    This is the management companies fault as they should have fixed the issue for you, not the operating system. Even if it was something you may/may not have ammended, if they know how to fix it, they should have done so...

    Xcellweb.net - Quality Web Solutions That Work!
    █ Web Hosting | Web Servers | Shoutcast | Domain Names

    Providing High Quality Web Solutions Since July 2002!
    5sterling.com & 9dollars.us - No-frills budget web hosting, VPS, shoutcast and domain names!

  3. #3
    Join Date
    Feb 2004
    Location
    Atlanta, GA
    Posts
    5,627
    do you really expect a fully managed server at that price?

    I think you are getting what you pay for.

  4. #4
    Join Date
    Feb 2005
    Location
    Norway
    Posts
    1,641
    But I expect a working server and not 22 hours of downtime on a software error. Maybe a hardware/network problem but not a "easy" problem.

    But like you say, I got what I paid for. and have now moved.

    Xcellweb Matt: I do not want to move my server to another Linux host and pay the same as I can pay for a Windows server I can manage my self.
    A good Managed Linux provider with Plesk will cost me around $100+++
    My Top 20 benchmark list (and review site)
    Powered by: Kimsufi, backed up by: Hetzner, DigitalOcean and Vultr.com
    Also using
    SolaDrive.com (45+ months), KnownHost.com (45+ months)

  5. #5
    Join Date
    Nov 2003
    Posts
    1,093
    Just thought i'd update this to state that it was actually resolved after that time by us, I agree we should have solved that for customer straight away and will ensure that PLESK problems are resolved faster in future.
    ManageMyServices was sold by me in September 2009. I no longer have any affiliation with this company.

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