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  1. #1

    Liquidweb - Slow access from Spain - Could you test it?

    I have several servers with Liquidweb and last days I get slow download speeds from Spain.
    http://www.liquidweb.com/data/10mb.bin
    200 Kbps using a 1 Mbps ADSL.

    I don't think that it is my ISP, running these test:
    http://www.speakeasy.net/speedtest
    I get 600-800 Kbps.

    Could somebody from Spain or Portugal check the previous URLs and to comment results?

    Thanks in advance.

  2. #2
    Nobody?

    If you are from another country you can also make the tests, so we will have this way a better knowledge about the behavior of the Liquidweb network from other countries.

  3. #3
    Join Date
    Jan 2003
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    174
    I'm downloading that file at 60KB/sec from a Spanish dsl connection.

  4. #4
    Join Date
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    Quote Originally Posted by voip
    Nobody?

    If you are from another country you can also make the tests, so we will have this way a better knowledge about the behavior of the Liquidweb network from other countries.
    That is not an accurate performance metric to be testing. Contact LiquidWeb and provide them with your IP address. They can run a traceroute from their side back to you and find where the problem is. Just because you are in Spain and experiencing a problem with the speed doesn't mean someone else in Spain is going to have the same problems.

  5. #5
    Quote Originally Posted by layer0
    Just because you are in Spain and experiencing a problem with the speed doesn't mean someone else in Spain is going to have the same problems.
    Thanks layer0, the problem is that I provide hosting and I have several customers complaining on this issue, and using different Internet providers in Spain. I opened a ticket with Liquidweb 2 hours ago, we will see what they say...
    Last edited by voip; 10-14-2006 at 10:36 AM.

  6. #6
    Here from portugal it is working fine, i downloaded it at 113KB/Sec on a 1Mbps ADSL line, so no problems.

  7. #7
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    Slow speeds from Canada too.

    I hate to keep bringing this issue up but there are clearly some issues b/w certain routes to Liquidweb which they need to clear up.

  8. #8
    Join Date
    Sep 2003
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    Saskatchewan, Canada
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    Good speed here. 177 KB/s (1416 kilobits) on a 1.5 mbps (1536 kilobits) from Canada.

    Are you sure you aren't confusing Kilobytes (KB) and kilobits (kb)? http://www.speedguide.net/faq_in_q.p...ory=90&qid=166

    Quote Originally Posted by voip
    Thanks layer0, the problem is that I provide hosting and I have several customers complaining on this issue, and using different Internet providers in Spain. I opened a ticket with Liquidweb 2 hours ago, we will see what they say...
    It really depends on the capacity of your cutstomers internet connection.

    We have our server at liquid web and haven't had an issue with network speed at all.
    Last edited by macdonaldp; 10-14-2006 at 11:09 AM.

  9. #9
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    When i said speed i really meant my ping tests. My ping tests are fine from the USA, but they are bad at certain times during the day from Canada.

  10. #10
    Join Date
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    Saskatchewan, Canada
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    946
    Quote Originally Posted by Webfanatic
    When i said speed i really meant my ping tests. My ping tests are fine from the USA, but they are bad at certain times during the day from Canada.
    And what exactly do you consider bad? I get better ping times pinging liquidweb.com than if I ping google.com or theplanet.com

    Frankly ping times aren't exactly that critical for standard http based webhosting.
    Last edited by macdonaldp; 10-14-2006 at 11:19 AM.

  11. #11
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    Quote Originally Posted by macdonaldp
    And what exactly do you consider bad? I get better ping times pinging liquidweb.com than if I ping google.com or theplanet.com

    Frankly ping times aren't exactly that critical for standard http based webhosting.

    Well theplanet i can understand but google...LOL!

    Anyways, I consider 150ms average ping times to be bad. All other major networks im around 50 or so.


    Ping times do mean a lot to me because I can feel the slowness, even when im uploading files, going to the site, etc. Others must feel it too.

  12. #12
    Quote Originally Posted by macdonaldp
    Are you sure you aren't confusing Kilobytes (KB) and kilobits (kb)?
    Yes, I am sure, my first message is correct, b -> bits

    Quote Originally Posted by macdonaldp
    It really depends on the capacity of your cutstomers internet connection.
    Of course, but I and my customers get approximately 1/4 of the maximum downloading from Liquidweb and almost the maximum from other servers in USA or making the tests that I indicated in my first message. Most of we are using ADSL 1 Mbps.

  13. #13
    Join Date
    Sep 2005
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    So why would Liquidweb be able to fix issues such as slow downloading and surfing from Canada but not the US?

  14. #14
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    Quote Originally Posted by mealto
    So why would Liquidweb be able to fix issues such as slow downloading and surfing from Canada but not the US?
    There aren't any issues, as far as I'm concerned. That's why we are a happy customer.

  15. #15
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    Sep 2005
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    So no one else is experiencing a slowness of LW servers outside of the US?

  16. #16
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    Mar 2004
    Location
    Belgium
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    Yes, pretty slow from Belgium too. Around 40 kb/s, and my cable provider is on 4MB.

    If you are from Spain, better to take a server in EU or another datacenter such Layeredtech.

    Nice weekend,
    Francois

    ps: ok from one EU server: 546.37Kb/s
    Last edited by Interdit; 10-21-2006 at 09:57 AM.

  17. #17
    Join Date
    Jul 2005
    Posts
    364
    Why are ping times so important for a webserver? As far as I'm concerned, ping times are not important unless you are running a gameserver.

    BTW, I am getting 66-67kB/s from that liquidweb test download link, I am in Australia.

    Mini

  18. #18
    Join Date
    Apr 2006
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    Hello I also have problems from Spain, downloading that file at 22KB/s with ADSL 2MB and for several weeks the ping increasing of 180ms to 240ms.

  19. #19
    Join Date
    Nov 2004
    Location
    Poland - Europe
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    hello

    from Poland i have ping ~ 140 ms - it's OK

    for example:
    www.ev1servers.net ~160 ms
    www.layeredtech.com ~155ms
    www.powervps.com ~120ms (better then liquidweb becouse they use pccwbtn - good connection to europe)
    www.theplanet.com ~150ms

  20. #20
    Quote Originally Posted by Dixtech1
    ...downloading that file at 22KB/s with ADSL 2MB and for several weeks the ping increasing of 180ms to 240ms.
    Same here, a customer has just sent me this, he is using 1 Mbps ADSL in Spain:

    http://www.speakeasy.net/speedtest
    85 KB/sec.

    http://www.liquidweb.com/data/10mb.bin
    16 KB/sec.

  21. #21
    Join Date
    Sep 2005
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    480
    With some of these reports, can the web host (Liquidweb) in this case, help? I would think that it could also be the ISP provider and how they are hooked up to the big carriers? What am I missing here?

  22. #22
    Join Date
    Nov 2004
    Location
    Poland - Europe
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    http://www.liquidweb.com/data/10mb.bin
    ~200 KB/s. at my 2 MB provider in my office now.

  23. #23
    Join Date
    Apr 2006
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    Now, at 11 KB/s... I must change the servers of company because LiquidWeb every day works worse…

  24. #24
    Join Date
    Jul 2005
    Location
    Australia
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    Melbourne, Australia ...Around 30 to 40 KB/sec

  25. #25
    from 6Mb adsl ---> 548KB/s aprox 5mbit
    from 100mbits server in madrid ----> 4000KB/s thread x2 threads 8000Kb/s aprox 64Mbits

  26. #26
    Quote Originally Posted by Darklegi0n
    from 6Mb adsl ---> 548KB/s aprox 5mbit
    In Spain?

    14 KB/s with my 1 Mbps ADSL, aprox 120 Kbps.

  27. #27
    yes from barcelona, with jazztel adsl

    Si eres español, enviame un trace completo, y miramos donde esta el problema

  28. #28
    Join Date
    Jun 2006
    Location
    Lansing, Michigan
    Posts
    649
    Have you guys reported this to our techs? We are not aware of any problems on our network. Please send me your ticket numbers and host names so that I can investigate this for you.

    Thank you.

  29. #29
    Thanks Travis.

    I sent you a PM several days ago (10-24-2006), I send it to you again.

    You can see my ticket #488129, pay attention to the dates...

  30. #30
    Join Date
    Feb 2004
    Location
    Alabama
    Posts
    41
    Hello,

    FWIW, I just pulled down that 10 MegaByte file from Liquidweb to my server at ThePlanet. My server is on a 10 Megabit connection and wget reported the download speed as 993.17 KB/s. That seems to indicate that MY 10 Megabit connection was the limiting factor on speed.

    Ping times run about 39.5 ms

    -- David

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