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Thread: The problem on Site5
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10-12-2006, 03:55 AM #1Web Hosting Master
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The problem on Site5
Hi,
We have still a reseller account on Site5. Because we have hundred and hundred accounts on Site5's servers and so we cannot move them to our new hosting company. We tryed to contact with Site5 yesterday by using our different email accounts. But their ticket system did not sent auto respond and we could not receive a response from them. Are there a problem on their systems? Please inform me if you know.
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10-12-2006, 05:00 AM #2WHT Addict
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I suggest you try every possible way to contact them. They are not as prompt as they used to be, if they have a phone number, dial it. The fact that you send them an email about moving out, they probably place your email at the end of the queue(maybe) just keep trying mate..
Good luck!
Zac<<Please see rules for signature setup>>
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10-12-2006, 08:22 AM #3Junior Guru
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What are you still doing with Site5 anyway? (I should be asking myself that question. I still have 2 reseller accounts with them).
Look for another hosting company and talk to them about moving all your sites for free. Site5 uses WHM/cPanel and all you have to do is find another host also using WHM/cPanel. They'll do the move for you.
Don't wait for doomsday to come.
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10-12-2006, 10:42 PM #4WHT Addict
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It took over 24 hours for their tech support to reply with
"This has been removed. If there is anything else we can do please let us know."
in response to Seafaring being blacklisted.internet Computing Solutions - www.icoso.com
Web Site Hosting/Design - Internet/Network Consultant
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10-12-2006, 11:27 PM #5Newbie
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Hello,
I would start looking for the company on the net like a person. Search for whois info, business records, reverse lookup their address, etc.
Good luck with getting the move.
TWG
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10-20-2006, 04:49 PM #6Junior Guru Wannabe
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dhcart,
If you are using cPanel, and have another Reseller setup elsewhere, then you should be able to transfer all the accounts over without their help. Use the transfer function in WHM to do this, then just point the DNS to the new server.
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10-20-2006, 04:53 PM #7Web Hosting Master
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Originally Posted by LivinGeekEleven2 Web Hosting - World-Wide Hosting, Done Right!
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10-20-2006, 05:03 PM #8Junior Guru Wannabe
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If they don't have that function with their Reseller account, then they should ask their new Hosting company to do that for them. Companies have done nicer things... its up to them.
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10-20-2006, 06:10 PM #9Web Hosting Master
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Originally Posted by LivinGeek▓ domainCart - PHP / AJAX Domain and Hosting Order Script | WHMCS Alternative
▓ Supports 700+ domain extensions, 27+ payment gateways, multi-currency with auto exchange..
www.domaincart.net | Demo (all in one - without template)
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10-20-2006, 06:16 PM #10Junior Guru Wannabe
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Sorry to hear that. If you haven't already invested too much to the new hosting company, I would shop around and ask other hosts to do this for you. Its seriously just a click of a button on WHM to do this, and we see that 95% of the time all the accounts are transferred without any issues.
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10-20-2006, 06:35 PM #11Web Hosting Master
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How many accounts do you need to move that you host asked you $530?
Also, what you can do is a full backup of the account and directly upload to your account on your new host.
Once you have that done, as them to restore the backups, they have to enter only 1 line to do it.█ Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
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10-21-2006, 01:29 PM #12Disabled
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I'd steer clear of any reseller host that charges money for a simple WHM account transfer, it doesn't bode well for the future. It's in their interest after all that your sites go online on their server as soon as possible, so that you are a happy customer becoming loyal fast. If they don't see it that way, they might not care much about you as a customer anyway.
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10-21-2006, 01:54 PM #13Web Hosting Master
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The function is not available on a reseller account. So we can only move the accounts manually. Our new hosting company asked $530 for moving. But this price is expensive for us.
As Jedito mentioned, download full cpanel backups and then upload them to your new web host and request that they restore it for you. There should be no charge to do that.
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10-21-2006, 02:45 PM #14Disabled
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Downloading hundreds of full cPanel backups to your local computer and then uploading them from there to the server is pretty much a no go, unless you have at least 5 mbps upstream (which you probably don't).
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10-22-2006, 03:33 PM #15Junior Guru Wannabe
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I have a reseller account at Site5 and must let you know they're really frauds.
I read almost all posts about Site5 everywhere in WHT: they never continue a year without a major dive.
When they're up they're good but when they go down they really hit the bottom.
I can't recommend them to anyone anymore.
I deceided to try JaguarPC for a month if they're fine I'll totally go on with them.
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10-22-2006, 05:08 PM #16Web Hosting Master
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Originally Posted by RambOrc
You can do a server to server transfer of the backups files through Cpanel.█ Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
█ LiteSpeed Powered - R1Soft Continuous Data Protection - 24/7 Chat/Email/Helpdesk Support
█ Cpanel/WHM - Softaculous - R1soft Backup - Litespeed - Cloudlinux -Site Builder- SSH support - Account Migration
█ DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore
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10-22-2006, 05:55 PM #17Web Hosting Master
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Moving hundred and hundred accounts on Site5's servers for free?
I think that will depends on how much you are paying a month at the new host and what kind of accounts that are going to be moved.
To some people selling below cost is also good business model.
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10-22-2006, 06:51 PM #18Web Hosting Master
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Not sure if you have jailed ssh, but you can also use rsync to do mass transfers. Cpanel's transfer system sometimes tends to timeout on large transfers. There are other ways to do transfers but it depends upon the type of sites you have / the config of the new server.
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10-22-2006, 08:03 PM #19Web Hosting Master
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Originally Posted by dhcart• WLVPN.com • NetProtect owned White Label VPN provider •
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10-22-2006, 08:11 PM #20Web Hosting Master
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Originally Posted by RambOrc
You need to FTP from server to server, the full cpanel backup for each domain, and then restore that backup on the new server.• WLVPN.com • NetProtect owned White Label VPN provider •
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10-22-2006, 08:33 PM #21Eternal Member
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Originally Posted by Aussie Bob
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10-22-2006, 09:42 PM #22Web Hosting Master
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Originally Posted by layer0• WLVPN.com • NetProtect owned White Label VPN provider •
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10-22-2006, 10:29 PM #23Web Hosting Master
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Originally Posted by Aussie BobJay Sudowski // Handy Networks LLC // Co-Founder & CTO
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10-22-2006, 11:39 PM #24Web Hosting Master
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You said it Jay. Although we're prepared to do free migrations, up to a point (25 domains), but not for hundreds of domains. That's nuts. The post migration support for that would be a nightmare.
The best thing to do for migrating hundreds of sites, would be to break the migrations up into smaller batches. That way you deal with the post migration support issues for that batch, and then migrate the next batch over.• WLVPN.com • NetProtect owned White Label VPN provider •
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10-22-2006, 11:47 PM #25Web Hosting Rockstar
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