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10-11-2006, 04:37 AM #1Web Hosting Master
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PSM Majorly Sucks... Just Kidding!
Just Kidding
In all actuality, PSM is the best server management provider that I've ever worked with. And, that is definitely saying something since I have used my share of different server management providers.
I have used Platinum Server Management for the past 6 months. In those 6 months, I've submitted close to 250 tickets. All of my nearly 250 tickets were answered in a timely manner. I cannot remember *any* technical support issue going unanswered more than 3 hours. Their staff is prompt, professional, and polite (the 3 most important P's in support). Each ticket I submit is read completely (something not many providers do) and everything I ask to be done is done without having to reopen the ticket. That type of service is hard to find!
I've only had a couple issues with their service in the 6 months I've been with them. However, each issue was resolved after simply submitting a ticket to the "Feedback" department to get further explanation or clarification. Ethan takes great pride in his company and will do anything he can to make sure his customers are happy. It's never taken more than a simple clarification from Ethan to resolve any issues I had with their service.
If you have a cPanel server, do not hesitate to signup with PSM. Don't be fooled by people that say "you get what you pay for" because those are people who have never used PSM. For $29/month/server, they go well above and beyond their call of duty to make sure their customers are happy. I've paid $75/month before for service that I was not satisfied with -- so this is a real bargain. Great service with a great price tag.Big things coming soon
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10-11-2006, 08:16 AM #2
Have to agree here, they've been great for us in the short while we've been using them.
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10-11-2006, 08:58 AM #3Web Hosting Master
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i agree as well, psm provides outstanding service, especially for there price. even if they charged more, it would be excellent, but like i said, especially for there price, even makes them better
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10-11-2006, 09:01 AM #4Resident Liverpool FC Fan
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I have to agree.
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10-11-2006, 09:23 AM #5Web Hosting Master
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You really should ask a mod to change that heading.
I know you explained it in the post as said just kidding. But this site gets indexed by google and someone searching for info on PSM might see only the header that they suck and read no more losing them a sale because of your joke.
If you really like them then you will at least consider that.
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10-11-2006, 10:01 AM #6Web Hosting Guru
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I agree, they have been great.
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10-11-2006, 11:24 AM #7Web Hosting Master
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That header can be a problem when it comes to indexing or even for the case where someone sees the thread listing but doesn't go to the thread. I imagine you choose that header so those who agree with it will come here then read the truth, but it can cause confusion.
Your post is true though. PSM does give great service at an affordable price. You definitely get your money's worth. I've been using them now for 2 years and have never been disappointed.
I haven't tried any of the more expensive options yet because I've had no need to. They take care of my needs just fine.Mike
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10-11-2006, 11:37 AM #8Resident Liverpool FC Fan
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I suppose with so many happy customers, now it will be interesting to watch and see if they can maintain their excellent levels of service.
Its one thing getting to the top, its another thing altogether staying there!
Good luck PSM and keep the great work up!
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10-11-2006, 01:49 PM #9Web Hosting Evangelist
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Nick
As mentioned, you need to contact a moderator to have them change the title of this post. WHT does a great job of showing up in google searches. If they have done their best to help you it would be great for you to help them out on this.
Maybe "PSM review" would be better for them, and still get the reads.Looking for next opportunity
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10-11-2006, 02:35 PM #10Web Hosting Master
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My studies have found that the posts that say that a company sucks get more views than one that says they are great. Everyone looks for the bad news
Big things coming soon
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10-11-2006, 03:39 PM #11Web Hosting Master
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I agree with Nick, keep the heading -- people will then LOOK to find out why and be pleasantly surprised.
By the way, I came here to BASH you for saying they sucked... you had me fooled. I absolutely agree -- PSM rules!
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10-11-2006, 03:56 PM #12Disabled
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Originally Posted by Techark
Since you are so happy with them Id report the post for editing if I was you.
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10-11-2006, 03:58 PM #13WHT Addict
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LOL, thats true Nick !
BTW, how is their "New Server Setup" procedure ? Do they just run scripts to setup things or will they check each and every detail to make sure everything is alright ?
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10-11-2006, 05:26 PM #14Web Hosting Master
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I like ServerWizards the best, they are pro-active, something which PSM is not. But for you all, a few minutes of downtime won't make a difference.
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10-12-2006, 01:01 PM #15Newbie
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PSM has been nothing but great to us. I've tried a few other server management companies (whom I wont name out of professionalism) and none of them compare to PSM. They have always gone above and beyond for my company and I have no plans of ever changing companies.
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10-12-2006, 01:46 PM #16WHT Addict
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I sent PSM several sale questions and they answered quickly... but after 5 or 6 questions they stopped replying even to my question "why you're not replying"... That's really NOT professional (ServerWiz replied to all of my presale questions without playing mute).
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10-12-2006, 02:30 PM #17Resident Liverpool FC Fan
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I do believe their sales team is not around 24 hours a day. This support is, but not sales.
It took over a day for me to get an answer to a sales question once.
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10-12-2006, 08:56 PM #18WHT Addict
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I'm waiting for thier answer for about two weeks now
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10-12-2006, 08:57 PM #19Web Hosting Master
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Originally Posted by b3b3Big things coming soon
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10-12-2006, 09:40 PM #20Web Hosting Master
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Ethan over at PSM runs a tight ship and handles most of the sales himself as he enjoys meeting new potential clients.
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10-12-2006, 10:49 PM #21Web Hosting Master
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Ethan is very friendly and the whole team is great.
There isn't a better deal to be had for your hard earned $29
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10-13-2006, 12:20 AM #22Web Hosting Master
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I had a bad experience regarding mounting a hard drive... but other than that, they've been good and I would actually hire them again to set up a new server.
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10-13-2006, 08:10 AM #23Newbie
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We have now been with PSM for approx 2.5 years and cannot express enough our gratitude to their professional service. All our support request , whether they are via email, ticket or phone have been delt with in a high professional manner. We totally rely on PSM for all our support needs. 10/10 rating. PSM is "KEEP UP THE GREAT WORK".
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10-18-2006, 05:48 PM #24Web Hosting Master
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I would also agree that the title should change, it looks bad and it actually hurts PSM, they were better off without this thread
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10-18-2006, 05:50 PM #25Web Hosting Master
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Originally Posted by EuroVPS/DirectorBig things coming soon