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  1. #1
    Join Date
    Oct 2005

    Best Free/Paid Support Software

    Hello for thoese of who ran through allot of support systems please take a few minuets to let me know which on you think is best, free/paid.

    I want to know the pros/cons of the free/paid support software you used and which one you think is best and most improtantly WHY!

  2. #2
    Join Date
    Sep 2004
    This is a topic that is been overkilled in the past as you will get a gambit of opinions - but that appears to be what you are looking for.

    Personally - I like Kayako and have had pretty good experience with their support. It is rich in features and really helps with the mundane processes of tracking tickets. For some - the features might be overkill and you might not need all of them but I think for the money - its the best.

    Others - Cerberus and Support Trio - I have used all and all are pretty good.

  3. #3
    I think support software mainly depends on personal taste. The only free one I tried was PerlDesk v1 which was pretty good, I upgraded to V2 when it was first starting out and it wasn't all that good so I switched to Kayako, and now I work on Cerebrus
    Caro.Net: Support is everything
    Offering High Quality Dedicated Servers.

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