Results 1 to 6 of 6
  1. #1

    Unhappy Hostway takes ages to response email for DNS change

    Dear all webmaster,

    Kindly help me on this matter. I have no idea who shall I complain to. I wish to transfer the domain but it has yet reach 60 days. Therefore, I can't transfer the domain out. Kindly help me. What should I do. I have email them so frequent, but they did not response my email. I'm in dilemma.

    ==
    From [email protected] Wed Oct 4 14:53:01 2006
    X-Apparently-To: [email protected] via 209.191.69.131; Wed, 04 Oct 2006 14:53:24 -0700
    X-Originating-IP: [66.113.136.233]
    Return-Path: <[email protected]>
    Authentication-Results: mta103.mail.mud.yahoo.com from=hostway.com; domainkeys=neutral (no sig)
    Received: from 66.113.136.233 (EHLO virgo.siteprotect.com) (66.113.136.233) by mta103.mail.mud.yahoo.com with SMTP; Wed, 04 Oct 2006 14:53:23 -0700
    Received: from b2helper.chicago.hostway (reznor.ons.siteprotect.com [66.113.128.10]) by virgo.siteprotect.com (Postfix) with ESMTP id 4FD61242C3 for <[email protected]>; Wed, 4 Oct 2006 16:53:02 -0500 (CDT)
    Date: Wed, 04 Oct 2006 16:53:01 -0500
    From: [email protected] Add to Address BookAdd to Address Book
    Reply-to: [email protected]
    To: [email protected]
    Subject: Re: (HW#10717050) cybermall2u.com-Domain Registration or Transfer-khong5794
    Content-Type: text/plain; charset=us-ascii
    Content-Transfer-Encoding: 7bit
    Message-Id: <[email protected]>
    Content-Length: 667

    To rate the quality of our response, please go to
    sitecontrol.hostway.com/pas/d/SiteControl/Manager/Public/Survey/SiteSupport.render?key=2638109006674189

    Hi,

    We received your email. When you make changes to the DNS it normally
    takes 2-3 days for the changes to be effective at the registry level.

    Thanks,

    >Dear Sir,
    >
    >Kindly note that I have changed the the DNS for the domain
    >cybermall2u.com yesterday. However, I still see hostway website.
    >Kindly assist soonest possible.
    >
    >Thanks.
    >
    >Rgds,
    >Janica


    If you have any questions, please do not hesitate to contact us again.

    Sincerely,
    Pedro
    Hostway Support Staff

    Register .COM, .NET, .ORG, .INFO and .BIZ domain names for just $6.95.
    Free domain forwarding. Free under-construction page. Free control
    panel.

    hostway.com

    Online Manual:
    help.hostway.com


    **Hostway Web Control Panel(SiteControl)**

    -Manage and monitor your domain
    -View and modify your customer/billing information
    -Add new features/users to your account
    -Check your email, web stats and bandwidth

    Please goto: sitecontrol.com

    _________________________________________________

  2. #2
    Join Date
    Jul 2001
    Location
    .INdiana
    Posts
    2,451
    have you tried more than once? did you "save" the changes in the control panel?

    are you changing to different nameservers totally, or just pointing to a new IP?

  3. #3
    Join Date
    Jan 2004
    Location
    South Park, Colorado
    Posts
    3,495
    I think that OP has learned his lesson hard enough and next time will consider choosing better registrar...
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  4. #4

    Thumbs down

    Hi, is there any authorities I can file my complaint? How can I report this issue to a higher authority? I'm sure there are many victims like me outthere. How can we deal with this kind of domain registrar? I really need help. Kindly assist. Thanks.
    Last edited by globalhosts; 10-12-2006 at 03:27 PM.

  5. #5

    Thumbs down Never register domain name with hostway

    Hi, I have save the name server since the day one. But, they never change it although they said they already received my email about the changes that need to be made. They are given me broken promises. They said it takes 2 -3 days. But, as you can see, it is more than 16 days since I registered my domain.

    Well, I have learned the lesson trufully, I would never register domain with Hostway anymore. Now, I'm waitng for the domain to lapse for 60 days then, I would able to transfer my domain. Hostway is a nightmare to me.

    ===

    From Janica Fam Tue Oct 10 15:23:01 2006
    Received: from [219.95.47.31] by web33111.mail.mud.yahoo.com via HTTP; Tue, 10 Oct 2006 15:23:01 BST
    Date: Tue, 10 Oct 2006 15:23:01 +0100 (BST)
    From: "Janica Fam" <[email protected]> Add to Address BookAdd to Address Book
    Reply-to: [email protected]
    Subject: Re: (HW#10717050) cybermall2u.com-Domain Registration or Transfer-khong5794
    To: [email protected]
    In-Reply-To: <[email protected]>
    MIME-Version: 1.0
    Content-Type: multipart/alternative; boundary="0-1204688732-1160490181=:18543"
    Content-Transfer-Encoding: 8bit
    Content-Length: 1190
    Dear Sir,

    I still not able to see my domain working with the DNS, ns1.globalhosts.info and ns2.globalhosts.info? I really need to launch my website urgently? Can you kindly change it, please?

    Thanks.

    [email protected] wrote:

    To rate the quality of our response, please go to sitecontrol.hostway.com/pas/d/SiteControl/Manager/Public/Survey/SiteSupport.render?key=2638109006674189

    Hi,

    We received your email. When you make changes to the DNS it normally takes 2-3 days for the changes to be effective at the registry level.

    Thanks,

    >Dear Sir,
    >
    >Kindly note that I have changed the the DNS for the domain
    >cybermall2u.com yesterday. However, I still see hostway website.
    >Kindly assist soonest possible.
    >
    >Thanks.
    >
    >Rgds,
    >Janica


    If you have any questions, please do not hesitate to contact us again.

    Sincerely,
    Pedro
    Hostway Support Staff

    Register .COM, .NET, .ORG, .INFO and .BIZ domain names for just $6.95. Free domain forwarding. Free under-construction page. Free control panel.

    hostway.com

    Online Manual:
    help.hostway.com


    **Hostway Web Control Panel(SiteControl)**

    -Manage and monitor your domain
    -View and modify your customer/billing information
    -Add new features/users to your account
    -Check your email, web stats and bandwidth

    Please goto: sitecontrol.com

    _________________________________________________



    Send instant messages to your online friends uk.messenger.yahoo.com

  6. #6
    They finally change my DNS.

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