Just wanted to share my Orange Fiber experience with everyone.
1. Couple of months ago a HDD fails. It takes well over 12 hours to get my server back online. However at least someone was on ICQ and we went through it together.
2. Yesterday, about 20 hours ago, HDD fails again. I receive absolutely no information via email except for "someone is working on it". Four hours ago I receive "The server has been reinstalled and we are working on getting the sites back online. We will keep you posted once we have progress." This time no one is on ICQ.
I usually wouldn't post this here, but this time I've had it. OF does not have a hardware replacement SLA and now I know why.