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  1. #1

    Thumbs down 2Checkout checking Your customers??

    I had several times this problem with 2Checkout (2CO), when you get some amount from a client, let's say you make a web site for $1200, your client pays you.
    And then 2CO place this order on HOLD until they CONTACT your client!!!
    They are BOTHERING my client without my knowledge, nobody said anything like this would happen. Few clients called me some company called them and asking things.
    This is too complicated, I'm CLOSING 2CO and moving on with another company, paypal would be just fine.

    And support... now this is for a Book.

    2CO the WORST company ever.

  2. #2
    Join Date
    Nov 2003
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    691
    It's called fraud prevention...if no one told you about it, you didn't read 2checkout's help desk.

  3. #3
    Join Date
    Jun 2003
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    Is this a new 2checkout account as I know they do that the first time you open an account to make sure that work is being done
    Russ Foster - Industry Curmudgeon
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  4. #4
    New 2CO merchants go through a vertification process and part of that is calling clients that signed up with you to make sure you're providing the service they paid for. This is normally not an ongoing process and will stop once your account is verified.
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  5. #5
    Join Date
    Oct 2000
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    Uhhh... I'm glad 2co is doing this.. This avoids credit card fraud.

  6. #6
    Join Date
    Feb 2001
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    West Michigan, USA
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    They're not your clients, technically they're 2CO's client and you're providing the service/product for 2CO. 2CO is protecting themselves and trying to minimize fraud. Don't like it? Get a real merchant account.

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  7. #7
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    Jun 2003
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    This isn't something specific to 2CO, most, if not all processing companies contact clients on a regular basis to confirm charges on an account. If the amount being charged is outside your average sale range by a large amount it is just common practice.
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  8. #8
    Join Date
    Aug 2004
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    Quote Originally Posted by aingaran
    Uhhh... I'm glad 2co is doing this.. This avoids credit card fraud.
    I have to agree, better way of preventing fraud

  9. #9
    You could make the same argument with a real merchant account: "there not your clients but rather the bank's clients. The bank, therefore, has an obligation to protect their client."

    I do a LOT of internet purchases and on a frequent basis (2x a week) I get calls from Visa and my bank to make sure that these purchases are authorized. The merchants are sometimes big names and sometimes small, but the bank has every right to intefere in the transaction to protect me (their customer). In the same sense, so does 2checkout.com.

  10. #10
    Yes! This is the reason why I left 2Checkout last year. They had to contact your clients to verify the order before releasing the payment.
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  11. #11
    they occasionally do it even for existing customers.

  12. #12
    Expectations, people. That's what happens when you expect things without doing
    your due dilligence like reading the fine prints, asking questions, etc.

  13. #13
    Its a high-risk industry -- if they didn't do it, there'd likely be individuals complaining about huge chargeback fees from 2CO.

  14. #14
    I love it when people signup and use services about which they do not understand what they are signing up for.

    lol.

    2checkout is very clear that THEY are the seller to "your" customer. Why shouldn't they contact THEIR customer to authenticate THEIR customer's purchase?

    (In other words, what you think is "your" customer is not correct.)

    As Tina said, if you don't like it.. .then get a merchant account.
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  15. #15
    Join Date
    Oct 2006
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    Do you think 2CO is the best 3pp for international vendors?
    E-business Guru wannabe

  16. #16
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    Sep 2002
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    when you get some amount from a client, let's say you make a web site for $1200, your client pays you.
    And then 2CO place this order on HOLD until they CONTACT your client!!!
    Standard practice. It's called covering your tail end. They have to deal with the fraud aspects of this, not you.


    Do you think 2CO is the best 3pp for international vendors?
    2co is hardly the "best" 3pp for anyone, period. With poor support, payment delays, and "withholding payment", it's highly advised that you find a REAL processor in your country. Any time I see a 2co cc page, I go somewhere else, unless I KNOW the vendor well enough.

    2checkout provides nothing compared to what paypal and other professional services offer. They DO provide a lot of problems (speaking from experience), and hassles, but not a single benefit. Go with a real provider, one that doesn't withhold your money for weeks on end.
    Tom Whiting, WHMCS Guru extraordinaire
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  17. #17
    Join Date
    Sep 2005
    Location
    Albany, NY
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    You can tell them to not do that if you have your own fraud detection system in place. When we used them, we had our own means of fraud detection and notified them of this. After that, they never bothered our clients again, unless something was really wrong, in which case, you should be thankful. Or you can go to Paypal and have your account frozen.
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  18. #18
    Join Date
    Oct 2006
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    Talking

    Yes Linux Tech, you are right about that. But unfortunately, some international vendors just don't have any choice.

    The country i'm living in right now is so poor that CC proccesors here simply don't exist. So I can't use a local company because there isn't any.

    And It's really hard for me to open a merchant account in the US because I don't live there.

    So what other choice do i have??.....

    (Altough i've heard the country next to this has a bank that offers a CC service for online payments, I guess I'll have to travel there and see if that's an option .....LOL)
    E-business Guru wannabe

  19. #19
    Join Date
    Oct 2006
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    3PP have very bad rep around here .....
    E-business Guru wannabe

  20. #20
    Join Date
    Nov 2004
    Location
    DK
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    It is a great thing they do, for you as a Merchant it should not be any problem, you can feel safe for transactions you are process with them... As already mentioned by other WHT's then this is a very common procedure for most processors.

    I don’t think that Visa or a Bank is doing this. At least I never experience this.

  21. #21
    Join Date
    Oct 2006
    Location
    Europe
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    Quote Originally Posted by maklin55
    I had several times this problem with 2Checkout (2CO), when you get some amount from a client, let's say you make a web site for $1200, your client pays you.
    And then 2CO place this order on HOLD until they CONTACT your client!!!
    They are BOTHERING my client without my knowledge, nobody said anything like this would happen. Few clients called me some company called them and asking things.
    This is too complicated, I'm CLOSING 2CO and moving on with another company, paypal would be just fine.

    And support... now this is for a Book.

    2CO the WORST company ever.
    So what did you do ?

    Did you move to Paypal ?

  22. #22
    Join Date
    Feb 2001
    Posts
    1,227
    if 2CO didnt screen these frauds, you can be 100% certain 2C0 would have closed their doors like pay-systems did a few years ago.
    I have servers at: NetDepot/GNAX (A), SoftLayer (A), LiquidWeb (B+), DedicatedNow (B+), Nectartech (B) and more!

  23. #23
    Join Date
    Apr 2004
    Location
    Australia
    Posts
    456
    Quote Originally Posted by CaroNet-Hesham
    New 2CO merchants go through a vertification process and part of that is calling clients that signed up with you to make sure you're providing the service they paid for. This is normally not an ongoing process and will stop once your account is verified.
    Never had any of my clients mention 2CO calling them, but the other day I did get an e-mail from 2CO staff which was a bit odd to me.

    "Greetings: The customer would like a refund for the amount charge for she states that she tried to have this order cancel the same day through the text system. Please issue refund for the amount charge. Please contact customer to confirm as soon as possible. Thank you Dina"

    First off most of this does not make sense, "text system" huh? and 2CO are asking me to go against my terms stated clearly and must be agreed to for access to the client area to download, not to mention this client has downloaded and issued 3 licenses for my script. So I don't see any grounds whatsoever for a refund, the client is using our product so why should we refund.

    I replied to the e-mail, never received a response back. If 2CO go behind my back and refund this through there system thats the end of 2CO for me ill invest in a better credit card processor.

    I've only been with 2CO for about 2 months now.

  24. #24
    Join Date
    Mar 2004
    Location
    Nice Place
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    I think what they're doing makes sense but from a client point of view, I'm pissed a bit about it.

    I made two purchases online from different companies and it turns out that both of them were using 2CO. I live in Montreal Canada and 2CO contacted me twice to verify the orders, and both times it was past midnight! Obviously I was dumbfounded as to why they would contact me at those hours and I can see that it can be an inconvenience for clients, but being an online merchant myself, I think it's a wise thing to do.

  25. #25
    Join Date
    Mar 2002
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    785
    2CO went rapidly downhill after they got in trouble with the credit card companies (probably due to chargebacks) they removed the custom headers/footers, and redone their site trying to say they are your reseller and you are only a service provider.

    I dont know what the big deal is, they are a payment processor and everyone knows it, so why are they trying to make themselves look like a reseller to the credit card companies.
    Paypal doesnt have to, and they are perfectly legal and no problems, so why is 2co not allowed to be a processor too?
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