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Thread: problem with DPMSHosting
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10-09-2006, 03:36 PM #1Newbie
- Join Date
- Aug 2006
- Posts
- 7
problem with DPMSHosting
hi mr admin & users
i am a customer with DPMShosting inc dpmshosting.com as a reseller account (magic4host.com)
and recently they have closed my account and told me that the reason is a spam sending case from one of my hosted sites
this was 3 weeks or month ago
i have emailed the master mr tony coggio and no reply
i have posted 4 tickets and also no reply
although the case was sending form forum not spam they closed the whole reseller ... and no reply till now
i want to get back my account and have all conpensations of my losts ...for this reason
or at least open the reseller account and closing the (spaming account) only
i am lossing customers
please help me
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10-09-2006, 05:13 PM #2Web Hosting Master
- Join Date
- Oct 2003
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- UK
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- 3,590
The host really should of just switched of the spamming domain and not the whole reseller account, I recommend when you next join a host to have a T&C that say no spam or junk mail can be sent from the package. (or copy the hosts T&C/fair usage policy)
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10-12-2006, 07:01 AM #3Newbie
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- Aug 2006
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- 7
thanks for your reply
i already have a t&c that say no spam
but what DPMShosting do with me is closing whole reseller account
please tell me what can i do now?
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10-14-2006, 06:09 PM #4Web Hosting Master
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- Jan 2003
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- U.S.A.
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- 3,928
Did you look into what site was sending the spam? You should of stopped the site that was sending the spam by suspending it before your whole count was suspended.
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10-14-2006, 10:49 PM #5Everything in life is swelly
- Join Date
- Feb 2006
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- Swellyville
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- 2,341
If you feel that the email that was sent out was not SPAM, then I suggest changing nothing and switching providers. If the provider will not get back with you after all your attempts, really that is their lose not yours. Obvisouly, you are losing customers and potential business due to this downtime...not good. However, if in fact it was a customer of yours sending out spam you will not have any other luck at another provider. As you mentioned, it was not spam so I strongly suggest just finding another host.
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10-15-2006, 02:02 PM #6Web Hosting Evangelist
- Join Date
- May 2005
- Location
- Uk, Norwich
- Posts
- 483
Contact them and ask for a backup previous to them deleting the reseller, also ask them why they are terminating the reseller and not just allowing you to remove one of your clients.
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10-16-2006, 12:06 AM #7Junior Guru
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- Jan 2006
- Posts
- 230
Do you have a phone number to them? Call and check. I would be nice and explain the situation. this is not proper way of doing business. they should have suspended the account that is doing the spam and just emailied you to investigate.
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10-16-2006, 02:14 PM #8Newbie
- Join Date
- Aug 2006
- Posts
- 13
oooh
i know u man
i think they do this more and now u r 2 month closed >>
members please help us we are egyptians and not speak english well with them
any body talk to them and try to help us
mr admin
and good member above
this is the info
P. O. Box 454
Ellsworth ME 04605
Sales Hotline: -
Tech Helpline: 800-762-9887
i belive that u will help us
thanks
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10-18-2006, 08:25 AM #9Newbie
- Join Date
- Aug 2006
- Posts
- 7
thanks all for reply
i mailed them many times and no one reply me
i dont know what to do
please can any one help me and talk to them
thanks all again
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10-24-2006, 08:23 PM #10Junior Guru Wannabe
- Join Date
- Nov 2005
- Location
- Eastbrook, ME
- Posts
- 78
Originally Posted by net_code
domain name register
Domain name: magic4host.com
Registrant Contact:
magic host
eslam salem *************@yahoo.com)
+20.0126027767
Fax: +20.45454545
23 hassan basha mahmoud
alexandria, 12345
EG
Domain name: egyplayer.com
Registrant Contact:
magic host
eslam salem *************@yahoo.com)
+20.0126027767
Fax: +20.45454545
23 hassan basha mahmoud
alexandria, 12345
EG
Domain name: shababonair.com
Registrant Contact:
magic host
eslam salem *************@yahoo.com)
+20.0126027767
Fax: +20.45454545
23 hassan basha mahmoud
alexandria, 12345
EG
Domain name: tmahmoed.com
Registrant Contact:
magic host
eslam salem *************@yahoo.com)
+20.0126027767
Fax: +20.45454545
23 hassan basha mahmoud
alexandria, 12345
EG
No match for domain "EGYSTAR.NET".
Now these are the only domain names hosted so how was the domain name not yours.
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10-24-2006, 08:30 PM #11Junior Guru Wannabe
- Join Date
- Nov 2005
- Location
- Eastbrook, ME
- Posts
- 78
Originally Posted by redihot.com
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10-25-2006, 06:39 AM #12Newbie
- Join Date
- Aug 2006
- Posts
- 7
thanks to dpmshosting for reply
and first
the domain name register from me ( the customer ask for that ) and not belong to me
and as i say i didnt recieve any emails asking for proof the emails where sent
and as i say too the emails sent from forum and its not spam as i know
what i want now is openning my account now or tell me what to do to open it
thanks again for reply
best regards
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10-25-2006, 07:39 AM #13Junior Guru Wannabe
- Join Date
- Nov 2005
- Location
- Eastbrook, ME
- Posts
- 78
Originally Posted by net_code
Also in order for me to release the account on which the spam was generated from I will need to see the opt-in report for the clients before I let this account go back online on our servers.
How did you know we suspended your account for spam if you never recieved any emails from us? The only email sent to you on this matter was a notice of spam report from SpamCop along with a copy of the reported spam email and a request for proof it was sent from in opt-in mailing list.
Please send me the proof I have requested and I will review it.
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10-27-2006, 01:19 PM #14Newbie
- Join Date
- Aug 2006
- Posts
- 7
thanks for your reply
i changed the domain contacts to the real customer contacts
but please tell me how can i proof that i am not the owner of the account?
and i have asked the owner of the account and he tell me that was just sending from forum , how can i proof that to you?
i am waiting for your reply
adn thanks again