Results 1 to 25 of 44
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10-07-2006, 12:33 PM #1Junior Guru Wannabe
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Hostgator - Really slow download??
I just got an account with hostgator, and there seems to be a problem here.
I can download off of sites hosting with DreamHost at 600 KB/s.
Hostgator - well, Let's just say I've never seen it go past 180 KB/s.
I expected more.
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10-07-2006, 12:36 PM #2Web Hosting Evangelist
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Try contacting them. Also, where are you located?
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10-07-2006, 12:37 PM #3Web Hosting Master
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I can download off of sites hosting with DreamHost at 600 KB/s.
Where are you located?
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10-07-2006, 12:37 PM #4Junior Guru Wannabe
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- Aug 2006
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NY. I did contact them, and I left a ticket.
It's been 4 hours so far since I submitted it, still no answer.
And the priority is and high
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10-07-2006, 12:38 PM #5Web Hosting Master
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I just downloaded a file from my HG account to my DH account ...
it went 1.1 - 1.5MB/sGot Fused?
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10-07-2006, 12:41 PM #6Web Hosting Master
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Originally Posted by Roflcopterrr
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10-07-2006, 12:52 PM #7Web Hosting Master
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Not to veer off topic, but my download speeds from Dreamhost have always been very acceptable (upwards of 1000kb / s) for large files.
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10-07-2006, 12:52 PM #8Location = SoapBox
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- Oct 2003
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And the priority is and high
Also, when you submit such a ticket, please ensure you include as much data as possible - ie tracerts, ping responses, etc... It will at least give them the data they need to help isolate and resolve the issue for you in a timely manner....www.cartika.com
www.clusterlogics.com - You simply cannot run a hosting company without this software. Backups, Disaster Recovery, Big Data, Virtualization. 20 years of building software that solves your problems
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10-07-2006, 12:54 PM #9Junior Guru Wannabe
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- Aug 2006
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I wasn't the one that put that priority. Live Support did it for me, considering they said it should take 20-30 min for a response. It's been 4 hours!
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10-07-2006, 12:54 PM #10Web Hosting Guru
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Download speed is totally dependent on server load, intermediate networks and routes taken to reach your ISP...
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10-07-2006, 12:56 PM #11Junior Guru Wannabe
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- Aug 2006
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Server load was 22 last night - I don't think that's normal
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10-07-2006, 12:58 PM #12Junior Guru Wannabe
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- Aug 2006
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Just pinged my website - 65 ms average
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10-07-2006, 01:30 PM #13Web Hosting Evangelist
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No, 22 is not normal....
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10-07-2006, 01:53 PM #14Junior Guru Wannabe
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Just pinged my website - 65 ms average
I can download off of sites hosting with DreamHost at 600 KB/s.
Hostgator - well, Let's just say I've never seen it go past 180 KB/s.
If you really want to drill down to the cause of the "problem", as mentioned, you need to "include as much data as possible - ie tracerts, ping responses" to Hostgator. Attach these data with your ticket. Also mention the exact date and time - if you can, specify the server date and time.
Good luck ...
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10-07-2006, 03:01 PM #15Temporarily Out of Service
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- Dec 2002
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- texas
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What is your ticket number with us? Thanks
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10-18-2006, 11:26 AM #16Disabled
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- May 2006
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Originally Posted by Roflcopterrr
ya, 180 is bit low.
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10-18-2006, 12:03 PM #17Temporarily Out of Service
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- Dec 2002
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- texas
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It doens't matter what plan he is on as all our servers are on 100mb ports with no download or upload capping. If he's seeing slow speeds it is most likley his isp / bad connection. He never provided a ticket number so he may not even be a client of ours.
Please provide ticket number or your account. Thanks
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10-19-2006, 07:43 AM #18Junior Guru Wannabe
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- Aug 2006
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I am a customer, and by the way, the ticket is closed.
I have roadrunner 4.7 MB Down. I reeaally don't think it's my connection, considering I just downloaded a file off of a Dreamhost hosted website, and I got 800 KB/s.
While I got about 137 KB/s on your servers.
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10-19-2006, 12:41 PM #19Temporarily Out of Service
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- Dec 2002
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- texas
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Roadrunner cable slows down all the time for many people. Cable is a shared connection meaning the speed has to do with how much bandwidth the neighbors around you are using. During peak hours it's going to be slower and depending on how many people are using it at a given point in time it can be a lot slower. This may or may not have been the problem, but there's a much higher likelihood of this being it then our 100mb port that averages around 3mb/s being the issue. There can be many factors when determining a slow down. Location, connection, server, datacenter, etc.
I would like to review your ticket number, what was it? Thanks!
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10-19-2006, 01:01 PM #20.
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Originally Posted by joetryn
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10-19-2006, 01:25 PM #21Web Hosting Master
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- Jun 2006
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- it seems on line ;)
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- 933
Originally Posted by Roflcopterrr
http://www.tracert.com/
This other site might be usful to check your ISP transfer speed.
http://www.abeltronica.com/velocimet...=uk&newlang=uk
Hope it helps,Gonzalo
"To venture is to risk one's life; not to venture is to lose one's reason to live"
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10-19-2006, 04:01 PM #22Junior Guru Wannabe
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- Aug 2006
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- 86
From http://www.tracert.com, From Buffalo, NY.
traceroute to roflcopterrr.com (74.52.133.50), 64 hops max, 40 byte packets
1 w-100MB (64.200.84.1) 2.176 ms 1.952 ms 1.523 ms
2 gatekeeper (64.200.84.2) 3.253 ms 1.934 ms 2.925 ms
3 nycmny2wct1-bluemoon-atm.wcg.net (64.200.86.37) 42.095 ms 22.908 ms 25.280 ms
4 nycmny2wcx3-pos5-0-oc48.wcg.net (64.200.68.162) 23.510 ms 24.499 ms 31.411 ms
5 64.200.249.154 (64.200.249.154) 23.441 ms 33.119 ms 23.995 ms
6 * te-4-3.car2.NewYork1.Level3.net (4.68.110.17) 26.214 ms *
7 ae-1-51.bbr1.NewYork1.Level3.net (4.68.97.1) 89.848 ms ae-1-53.bbr1.NewYork1.Level3.net (4.68.97.65) 297.725 ms ae-1-55.bbr1.NewYork1.Level3.net (4.68.97.129) 147.854 ms
8 ae-0-0.bbr1.Dallas1.Level3.net (64.159.1.109) 148.358 ms 83.461 ms 293.507 ms
9 ae-24-54.car4.Dallas1.Level3.net (4.68.122.112) 253.723 ms 254.563 ms ae-24-52.car4.Dallas1.Level3.net (4.68.122.48) 241.277 ms
10 THE-PLANET.car4.Level3.net (63.209.48.110) 211.324 ms 4.78.224.14 (4.78.224.14) 85.103 ms THE-PLANET.car4.Level3.net (63.209.48.110) 64.130 ms
11 te7-2.dsr01.dllstx3.theplanet.com (70.87.253.10) 72.372 ms te9-2.dsr01.dllstx3.theplanet.com (70.87.253.14) 63.670 ms te7-2.dsr02.dllstx3.theplanet.com (70.87.253.26) 75.175 ms
12 vl22.dsr02.dllstx2.theplanet.com (70.85.127.76) 127.937 ms vl21.dsr01.dllstx2.theplanet.com (70.85.127.67) 75.248 ms 69.529 ms
13 vl2.car02.dllstx6.theplanet.com (12.96.160.55) 101.921 ms 69.749 ms 66.954 ms
14 gator165.hostgator.com (74.52.133.50) 75.832 ms 66.995 ms 66.110 ms
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10-19-2006, 04:19 PM #23Web Hosting Master
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- Jun 2006
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- it seems on line ;)
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- 933
Could you see the average speed as KByte/sec ?
Gonzalo
"To venture is to risk one's life; not to venture is to lose one's reason to live"
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10-19-2006, 05:51 PM #24Temporarily Out of Service
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- Dec 2002
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- texas
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Could you please share why you're not providing the ticket number?
Did you not open one?
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10-19-2006, 05:53 PM #25WebHostingTalk Lover
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- Mar 2003
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- New York City
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I think these type of issues should be taken care with hostgator directly through their helpdesk system / forums and they should be contacted first about the problem, and if those options fail and still no fix for the problem then posting here on WHT will be a good idea.
Hopefully the issue with this user will be addressed.
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