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  1. #1
    Join Date
    Aug 2006
    Posts
    87

    Hostgator - Really slow download??

    I just got an account with hostgator, and there seems to be a problem here.
    I can download off of sites hosting with DreamHost at 600 KB/s.

    Hostgator - well, Let's just say I've never seen it go past 180 KB/s.

    I expected more.

  2. #2
    Join Date
    Apr 2006
    Location
    Jacksonville, FL
    Posts
    498
    Try contacting them. Also, where are you located?

  3. #3
    I can download off of sites hosting with DreamHost at 600 KB/s.
    It's funny how you would say that, because I've always seen everyone complain about how slow the download speeds are with DreamHost. You must be the first one to say otherwise, I assume.

    Where are you located?

  4. #4
    Join Date
    Aug 2006
    Posts
    87
    NY. I did contact them, and I left a ticket.
    It's been 4 hours so far since I submitted it, still no answer.

    And the priority is and high

  5. #5
    Join Date
    May 2005
    Location
    Behind a linux box
    Posts
    687
    I just downloaded a file from my HG account to my DH account ...
    it went 1.1 - 1.5MB/s
    Got Fused?

  6. #6
    Quote Originally Posted by Roflcopterrr
    NY. I did contact them, and I left a ticket.
    It's been 4 hours so far since I submitted it, still no answer.

    And the priority is and high
    Try contacting their live support to let them know that there is a ticket waiting.

  7. #7
    Join Date
    Aug 2005
    Location
    Seattle, WA
    Posts
    1,167
    Not to veer off topic, but my download speeds from Dreamhost have always been very acceptable (upwards of 1000kb / s) for large files.

  8. #8
    And the priority is and high
    Shouldnt that be reserved for service affecting issues? I understand slow downloads may be an issue - however, submitting a ticket with high priority over something like this may not be appropriate.

    Also, when you submit such a ticket, please ensure you include as much data as possible - ie tracerts, ping responses, etc... It will at least give them the data they need to help isolate and resolve the issue for you in a timely manner....

  9. #9
    Join Date
    Aug 2006
    Posts
    87
    I wasn't the one that put that priority. Live Support did it for me, considering they said it should take 20-30 min for a response. It's been 4 hours!

  10. #10
    Join Date
    May 2006
    Location
    /home/India/Kolkata
    Posts
    306
    Download speed is totally dependent on server load, intermediate networks and routes taken to reach your ISP...

  11. #11
    Join Date
    Aug 2006
    Posts
    87
    Server load was 22 last night - I don't think that's normal

  12. #12
    Join Date
    Aug 2006
    Posts
    87
    Just pinged my website - 65 ms average

  13. #13
    Join Date
    Apr 2006
    Location
    Jacksonville, FL
    Posts
    498
    No, 22 is not normal....

  14. #14
    Just pinged my website - 65 ms average
    65ms is very very good.

    I can download off of sites hosting with DreamHost at 600 KB/s.
    Hostgator - well, Let's just say I've never seen it go past 180 KB/s.
    These random tests are very subjective. As mentioned above, it depends on "intermediate networks and routes taken". It also depends on the network load at that particular time of your test.

    If you really want to drill down to the cause of the "problem", as mentioned, you need to "include as much data as possible - ie tracerts, ping responses" to Hostgator. Attach these data with your ticket. Also mention the exact date and time - if you can, specify the server date and time.

    Good luck ...

  15. #15
    Join Date
    Dec 2002
    Location
    texas
    Posts
    1,333
    What is your ticket number with us? Thanks

  16. #16
    Quote Originally Posted by Roflcopterrr
    I just got an account with hostgator, and there seems to be a problem here.
    I can download off of sites hosting with DreamHost at 600 KB/s.

    Hostgator - well, Let's just say I've never seen it go past 180 KB/s.

    I expected more.
    hostgator, which plan you signup??
    ya, 180 is bit low.

  17. #17
    Join Date
    Dec 2002
    Location
    texas
    Posts
    1,333
    It doens't matter what plan he is on as all our servers are on 100mb ports with no download or upload capping. If he's seeing slow speeds it is most likley his isp / bad connection. He never provided a ticket number so he may not even be a client of ours.


    Please provide ticket number or your account. Thanks

  18. #18
    Join Date
    Aug 2006
    Posts
    87
    I am a customer, and by the way, the ticket is closed.

    I have roadrunner 4.7 MB Down. I reeaally don't think it's my connection, considering I just downloaded a file off of a Dreamhost hosted website, and I got 800 KB/s.

    While I got about 137 KB/s on your servers.

  19. #19
    Join Date
    Dec 2002
    Location
    texas
    Posts
    1,333
    Roadrunner cable slows down all the time for many people. Cable is a shared connection meaning the speed has to do with how much bandwidth the neighbors around you are using. During peak hours it's going to be slower and depending on how many people are using it at a given point in time it can be a lot slower. This may or may not have been the problem, but there's a much higher likelihood of this being it then our 100mb port that averages around 3mb/s being the issue. There can be many factors when determining a slow down. Location, connection, server, datacenter, etc.

    I would like to review your ticket number, what was it? Thanks!

  20. #20
    Join Date
    Jun 2006
    Location
    East Coast // NYC
    Posts
    1,693
    Quote Originally Posted by joetryn
    65ms is very very good.
    65ms is good, but not very very good. Very very good range is < 20ms

  21. #21
    Join Date
    Jun 2006
    Location
    it seems on line ;)
    Posts
    927
    Quote Originally Posted by Roflcopterrr
    I have roadrunner 4.7 MB Down. I reeaally don't think it's my connection, considering I just downloaded a file off of a Dreamhost hosted website, and I got 800 KB/s.

    While I got about 137 KB/s on your servers.
    Maybe you want to try this tool to check your site from several countries (it is free)

    http://www.tracert.com/

    This other site might be usful to check your ISP transfer speed.

    http://www.abeltronica.com/velocimet...=uk&newlang=uk

    Hope it helps,
    Gonzalo
    "To venture is to risk one's life; not to venture is to lose one's reason to live"

  22. #22
    Join Date
    Aug 2006
    Posts
    87
    From http://www.tracert.com, From Buffalo, NY.

    traceroute to roflcopterrr.com (74.52.133.50), 64 hops max, 40 byte packets
    1 w-100MB (64.200.84.1) 2.176 ms 1.952 ms 1.523 ms
    2 gatekeeper (64.200.84.2) 3.253 ms 1.934 ms 2.925 ms
    3 nycmny2wct1-bluemoon-atm.wcg.net (64.200.86.37) 42.095 ms 22.908 ms 25.280 ms
    4 nycmny2wcx3-pos5-0-oc48.wcg.net (64.200.68.162) 23.510 ms 24.499 ms 31.411 ms
    5 64.200.249.154 (64.200.249.154) 23.441 ms 33.119 ms 23.995 ms
    6 * te-4-3.car2.NewYork1.Level3.net (4.68.110.17) 26.214 ms *
    7 ae-1-51.bbr1.NewYork1.Level3.net (4.68.97.1) 89.848 ms ae-1-53.bbr1.NewYork1.Level3.net (4.68.97.65) 297.725 ms ae-1-55.bbr1.NewYork1.Level3.net (4.68.97.129) 147.854 ms
    8 ae-0-0.bbr1.Dallas1.Level3.net (64.159.1.109) 148.358 ms 83.461 ms 293.507 ms
    9 ae-24-54.car4.Dallas1.Level3.net (4.68.122.112) 253.723 ms 254.563 ms ae-24-52.car4.Dallas1.Level3.net (4.68.122.48) 241.277 ms
    10 THE-PLANET.car4.Level3.net (63.209.48.110) 211.324 ms 4.78.224.14 (4.78.224.14) 85.103 ms THE-PLANET.car4.Level3.net (63.209.48.110) 64.130 ms
    11 te7-2.dsr01.dllstx3.theplanet.com (70.87.253.10) 72.372 ms te9-2.dsr01.dllstx3.theplanet.com (70.87.253.14) 63.670 ms te7-2.dsr02.dllstx3.theplanet.com (70.87.253.26) 75.175 ms
    12 vl22.dsr02.dllstx2.theplanet.com (70.85.127.76) 127.937 ms vl21.dsr01.dllstx2.theplanet.com (70.85.127.67) 75.248 ms 69.529 ms
    13 vl2.car02.dllstx6.theplanet.com (12.96.160.55) 101.921 ms 69.749 ms 66.954 ms
    14 gator165.hostgator.com (74.52.133.50) 75.832 ms 66.995 ms 66.110 ms
    Goes up to 250+ ms.

  23. #23
    Join Date
    Jun 2006
    Location
    it seems on line ;)
    Posts
    927
    Could you see the average speed as KByte/sec ?
    Gonzalo
    "To venture is to risk one's life; not to venture is to lose one's reason to live"

  24. #24
    Join Date
    Dec 2002
    Location
    texas
    Posts
    1,333
    Could you please share why you're not providing the ticket number?


    Did you not open one?

  25. #25
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    I think these type of issues should be taken care with hostgator directly through their helpdesk system / forums and they should be contacted first about the problem, and if those options fail and still no fix for the problem then posting here on WHT will be a good idea.

    Hopefully the issue with this user will be addressed.

    Cheers
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...

  26. #26
    Join Date
    Jul 2005
    Location
    Zeeland, MI
    Posts
    437
    Could you please share why you're not providing the ticket number?
    It looks to me that for some reason, just like in the other thread that is active right now about hostgator, people just like to "hit and run". If I would have a problem that I want to solve, I would be more than willing to provide the information needed to either prove a point or solve the problem.

    I am hosted by hostgator and I had no problems with them.

  27. #27
    Join Date
    Aug 2006
    Posts
    87
    Even though the ticket has been closed, here is the ticket number:

    LJN-311664

    Happy Birthday.

  28. #28
    Join Date
    Dec 2002
    Location
    texas
    Posts
    1,333
    At the time you opened the ticket you had only been with us a matter of hours not even enough time for dns to fully propagate. Hours later from the time the ticket was opened you said it was no longer an issue.

    I do not believe this thread is fair at all considering....

    1. dns probably had still been propagating
    2. The issue only lasted few hours according to the information in your ticket
    3. You said you never have seen speeds above that yet you were with us less then a day and again not enough time for dns to propagate since you were accessing it via the web to test.
    Please contact me directly you have a problem before posting on wht without allowing for us to attempt to help you first.

  29. #29
    Quote Originally Posted by hostgator.com
    Please contact me directly you have a problem before posting on wht without allowing for us to attempt to help you first.
    At the rate complaints like these occur in WHT, it might be time for the mods to put
    a sticky where such situations must be taken directly with the host rather than a
    thread here. But that's just me.

  30. #30
    Join Date
    Aug 2006
    Posts
    87
    Ok then, let's try a download now!


    I got an average of 137 KB/s.




    Download it yourself!
    If you get anything higher, please tell me.

    http://www.roflcopterrr.com/darthvaderprank11.flv

  31. #31
    Join Date
    May 2005
    Location
    Behind a linux box
    Posts
    687
    100%[====================================>] 1,786,159 1.50M/s
    Put a larger file please
    Got Fused?

  32. #32
    550+
    im on an 8mbit connection.

  33. #33
    It was slow for me.

    24-55 Kb

  34. #34
    3 3 ms 3 ms 3 ms 70.250.207.57
    4 8 ms 3 ms 3 ms bb2-g1-0-2.ksc2mo.sbcglobal.net [151.164.190.201
    ]
    5 3 ms 3 ms 3 ms core2-p6-0.crkcmo.sbcglobal.net [151.164.188.66]

    6 15 ms 17 ms 18 ms core2-p3-0.crdltx.sbcglobal.net [151.164.240.109
    ]
    7 12 ms 12 ms 12 ms core1-p1-0.crdltx.sbcglobal.net [151.164.242.97]

    8 14 ms 14 ms 14 ms bb1-p2-0.rcsntx.sbcglobal.net [151.164.40.38]
    9 14 ms 14 ms 14 ms bb2-p4-1.rcsntx.sbcglobal.net [151.164.191.122]

    10 15 ms 14 ms 17 ms ex1-p2-1.eqdltx.sbcglobal.net [151.164.92.243]
    11 13 ms 14 ms 14 ms asn2828-xo.eqabva.sbcglobal.net [151.164.248.202
    ]
    12 14 ms 14 ms 14 ms ae-24-56.car4.dallas1.level3.net [4.68.122.176]

    13 152 ms 33 ms 33 ms the-planet.car4.level3.net [63.209.48.110]
    14 15 ms 19 ms 16 ms te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

    15 16 ms 15 ms 15 ms vl21.dsr01.dllstx2.theplanet.com [70.85.127.67]

    16 16 ms 16 ms 16 ms vl2.car02.dllstx6.theplanet.com [12.96.160.55]
    17 127 ms 21 ms 20 ms gator165.hostgator.com [74.52.133.50]

    Trace complete.

  35. #35
    Join Date
    Jan 2003
    Location
    San Diego, California
    Posts
    336
    Quote Originally Posted by hostgator.com

    1. dns probably had still been propagating

    Out of curiosity.. how would DNS propagation matter if he had a direct link to the file he is testing with as shown in a later post. DNS shouldn't slow down the download. DNS issues would be more related to not seeing the site / link from various networks. But not related to 'This download is slow.'

  36. #36
    Join Date
    Jan 2003
    Location
    San Diego, California
    Posts
    336
    Quote Originally Posted by Roflcopterrr
    Ok then, let's try a download now!
    I got an average of 137 KB/s.

    Download it yourself!
    If you get anything higher, please tell me.
    http://www.roflcopterrr.com/darthvaderprank11.flv
    From inside Servint:


    --18:11:14-- http://www.roflcopterrr.com/darthvaderprank11.flv
    => `darthvaderprank11.flv'
    Resolving www.roflcopterrr.com... done.
    Connecting to www.roflcopterrr.com[74.52.133.50]:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 1,786,159 [text/plain]

    100%[====================================>] 1,786,159 803.45K/s ETA 00:00

    18:11:16 (803.45 KB/s) - `darthvaderprank11.flv' saved [1786159/1786159]


    From inside ev1:

    --15:12:00-- http://www.roflcopterrr.com/darthvaderprank11.flv
    => `darthvaderprank11.flv'
    Resolving www.roflcopterrr.com... 74.52.133.50
    Connecting to www.roflcopterrr.com|74.52.133.50|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 1,786,159 (1.7M) [text/plain]

    100%[====================================>] 1,786,159 5.76M/s

    15:12:01 (5.75 MB/s) - `darthvaderprank11.flv' saved [1786159/1786159]

  37. #37
    Join Date
    Dec 2002
    Location
    texas
    Posts
    1,333
    Some people can download fast some are slow it all has to do with your isp, where you are located, and the route taken to theplanet. If you there's a problem it woudln't have anything to do with the server if it did some people woudln't be able to download faster then others.

  38. #38
    Join Date
    Jul 2004
    Location
    Memphis, TN
    Posts
    1,225
    9.3MB/s from a 20Mbps unmetered server at theplanet O.o


    I better check my upload ;p

  39. #39
    does anyone have a large file on both dreamhost en hostgator that i can test?

  40. #40
    Join Date
    Apr 2003
    Location
    Sweden
    Posts
    1,059
    Regarding dreamhost.com for me it resolves to 66.33.201.141, but I can't access their homepage, is something wrong with it?
    -Mr Bister

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