Results 1 to 23 of 23
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10-06-2006, 11:03 PM #1Newbie
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- Aug 2006
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- 27
Somebody stop me - new site5 package
Two hours ago, I posted here about how after a year and a half, I'm thinking of switching from site5 to elsewhere. I then looked around their site a bit tonight and saw their new Multisite Dynamite promo. 6 seperate sites, 15 gigs, 1T bandwidth(!), for $149/2 years.
Funny thing is, I'm still waiting for support to respond to an 11 hour hold ticket for my e-mail being down for 48 hours, and I'm looking at this thing going "yeah, the deal and the website look so great!", and am having thoughts of signing up for it like I'm an addict that can't quit a bad thing.
I mean, c'mon... they promise ultra-low numbers of clients on cutting edge servers, how good their support is, blah blah... but I'm getting the feeling this is like a chick that seems kinda' hot so long as you don't look too close, but when you get her home, there's something you don't expect to find under "her" dress... lol. Weird analogy, but it's been a long day.
So yes, I am tired right now. Am I getting sucked in by total hype, and they're just going to continue providing unreliable service and lousy support no matter what plan I'm on?
Edit: Wow I must be tired. I just now noticed the browser title bar says "Site5 Affordable Web Hosting - Discount Email and Blog Hosting Company". Sounds a bit conflicting against the claims of their own superiority.Last edited by Fasty; 10-06-2006 at 11:11 PM.
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10-06-2006, 11:14 PM #2Web Hosting Evangelist
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- Apr 2006
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- Jacksonville, FL
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- 511
Love your analogy, lol! Sorry about the poor experience you've had with them. Maybe it's time to pack up and look for a new provider?
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10-06-2006, 11:17 PM #3Web Hosting Master
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- Aug 2004
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- Earth
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- 8,154
Fight the addicting web site and tempting offers
Their plans get more ridiculous each time they update them
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10-06-2006, 11:34 PM #4Web Hosting Master Disaster
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- Oct 2002
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- Under Your Skin
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Originally Posted by WN-AliWindows 10 to Linux and Mac OSX: I'm PARSECs better than you. Eat my dust!!!
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10-07-2006, 12:13 AM #5Predatory Poster
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- Jul 2003
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- Goleta, CA
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This should be interesting.
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10-07-2006, 12:21 AM #6Retired Moderator
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- Oct 2002
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- EU - east side
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and am having thoughts of signing up for it like I'm an addict that can't quit a bad thing.
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10-07-2006, 12:40 AM #7WebHostingTalk Lover
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- Mar 2003
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- New York City
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Originally Posted by ldcdc
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10-07-2006, 12:49 AM #8Newbie
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- Aug 2006
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Originally Posted by ldcdc
Actually, you make a good point. In my case, however, I think I was trying to delude myself into thinking they might somehow magically start providing better overall service again if I signed up for the new plan. For my first few months with them, it seemed perfectly normal to get great service for a relatively cheap price. That, plus the great sounding hype all over their site could tempt one to think they'll be up for a Nobel prize next year.
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10-07-2006, 01:55 AM #9Web Hosting Master
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- Apr 2001
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- Paradise
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- 12,052
Are you still having bad service from them (waiting 11 for an answer of a ticket) and why do you think that they are getting better?
I mean, is a retorical question, if you see that they are doing the same thing, what makes you think that they are improving?█ Shared Web Hosting - Reseller Hosting - Semi-Dedicated Servers - SolusVM/XEN VPS
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10-07-2006, 03:31 AM #10Web Hosting Guru
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- Sep 2005
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- O HI O
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Originally Posted by FastyHow many web hosts does it take to screw in a light bulb?
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10-07-2006, 11:20 AM #11Junior Guru Wannabe
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- May 2006
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- 65
Originally Posted by Fasty
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10-07-2006, 11:29 AM #12Web Hosting Master
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- Apr 2003
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- Sweden
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- 1,061
11h is a long wait for a support issue. I'd move along to another provider if I were you.
-Mr Bister
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10-07-2006, 11:37 AM #13Web Hosting Evangelist
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- Oct 2006
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- 452
If you are not getting good support from them you should just go with another provider. Just because they have such a good new plan doesn't mean it will change. Have you brought up this to their attention? Have you contacted them again?
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10-07-2006, 09:43 PM #14Newbie
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- Aug 2006
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- 27
Mr. Bister - Yes, 11 hours is a long wait... but 34 hours is even longer! Still no response!
jshtosh - Yes, I sent a follow-up mail this morning, and it's been 14 hours since that. I sent in for a fresh ticket about 45 minutes ago. Let's see what happens there.
I'm not able to contact any dept. except support as their sales and billing offices are only open Mon - Fri. Having no other option, I just posted about this in their forum as a last resort. Let's see how quickly it gets closed and hidden.
Again, my follow-up mail, and the fresh ticket request have remained calm and polite as usual, so no "customer from hell" excuses for them.
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10-07-2006, 09:52 PM #15Newbie
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- Aug 2006
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- 27
Originally Posted by zyzzyvas
I think this may be the straw that broke the camel's back. My frustrations with them have now hit the 1 year anniversary mark. I've already researched new hosting here on WHT about a month ago, and I'm pretty sure I know who I'm going to try.
If/when it happens, I'll be sure to report back with who my new host is.
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10-07-2006, 11:17 PM #16Frontend Web Developer
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- Jun 2005
- Location
- CT, USA
- Posts
- 620
I wonder when overselling will see it's limit. I never thought I would see the initials TB in any packages offered by a host, but I guess I shouldn't hold my breath if they decide to take it farther. I guess whatever sells huh guys?
Last edited by SwiftModders; 10-07-2006 at 11:29 PM.
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10-07-2006, 11:19 PM #17Junior Guru Wannabe
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- Sep 2004
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Originally Posted by AllureHost
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10-08-2006, 06:41 PM #18Newbie
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- Aug 2006
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- 27
Originally Posted by Fasty
Oh, and my post over there lasted about an hour and a half before it was moved to a hidden area so nobody could see it but me and the admins. That is truly annoying. Apparently, they're more interested in covering up their problems than letting any onlookers get an accurate picture of their service.
Well, they can't cover things up here at WHT.
It'd be nice if they got their act back together, but I don't see any evidence of that happening. Downtimes and other assorted problems are bemoing more frequent. I really don't want to switch hosts because when things are working, my site is fast. I'm in NY and the servers are in Jersey, so I'm close, but nonetheless, I consistently get 12ms ping times from my domain.
Am I allowed to post my domain here? I'd be very interested to see what my pings look like from other U.S. states and other parts of the globe.
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10-08-2006, 06:44 PM #19Eternal Member
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- Dec 2004
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- New York, NY
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- 10,710
Am I allowed to post my domain here? I'd be very interested to see what my pings look like from other U.S. states and other parts of the globe.
I don't think anywhere here has every posted any complaints about Site5's network performance, it's the server performance that people tend to complain about.
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10-08-2006, 07:24 PM #20Newbie
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- Aug 2006
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Originally Posted by layer0
Originally Posted by layer0
[/HIJACK]
Originally Posted by layer0
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10-08-2006, 10:32 PM #21Newbie
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- Aug 2006
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Still wondering about this. Is pinging the host and/or data center basically the same thing as pinging my domain?
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10-09-2006, 12:14 AM #22Junior Guru Wannabe
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- May 2006
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Originally Posted by Fasty
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10-09-2006, 03:09 AM #23Retired Moderator
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Is pinging the host and/or data center basically the same thing as pinging my domain?
I believe Site5 used NAC and Liquidweb at some point.