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  1. #1

    X-Cart Cant check out... Help!

    Hello Everyone,
    This could take a bit of explaining to do so I will get right to it. Our website is
    appliancecenterdirect . com we use php/mysql and Smarty Templates or whatever you call them. We
    also use X-Cart for the shopping cart process. During the day we will be seeing about 150 people online at
    once and a few of those people will be adding stuff to their shopping cart but thats all they will do. Next
    thing we will notice is that their shopping cart is empty. Some people will even get as far as the checkout
    process to enter their credit card information and then they will leave.
    We are beginning to wonder why people are not buying anything from us. We have had a few people call and
    say when they put stuff into their shopping cart and then went to the next step it would say their shopping
    cart is empty. We tried to run the same tests on our side and we were able to get thru the entire process
    just fine. Could it be their browser, cookies, java? I mean this is something that we need to get figured
    out asap so we can start running sales thru our website.
    If anyone knows anything please let me know. Maybe some of you can register on the website and test it out
    yourself! You dont have to enter you're credit card information. Just let us know if you can get to that
    part and any other reason why you think people might not want to complete the last steps of the process.
    To register you can go to: appliancecenterdirect . com/register.php

    Please get back to me asap
    Thanks!

  2. #2
    Join Date
    Jul 2004
    Location
    Island of Oahu, Hawaii
    Posts
    671
    Quote Originally Posted by bronxy
    Hello Everyone,
    This could take a bit of explaining to do so I will get right to it. Our website is
    appliancecenterdirect . com we use php/mysql and Smarty Templates or whatever you call them. We
    also use X-Cart for the shopping cart process. During the day we will be seeing about 150 people online at
    once and a few of those people will be adding stuff to their shopping cart but thats all they will do. Next
    thing we will notice is that their shopping cart is empty. Some people will even get as far as the checkout
    process to enter their credit card information and then they will leave.
    We are beginning to wonder why people are not buying anything from us. We have had a few people call and
    say when they put stuff into their shopping cart and then went to the next step it would say their shopping
    cart is empty. We tried to run the same tests on our side and we were able to get thru the entire process
    just fine. Could it be their browser, cookies, java? I mean this is something that we need to get figured
    out asap so we can start running sales thru our website.
    If anyone knows anything please let me know. Maybe some of you can register on the website and test it out
    yourself! You dont have to enter you're credit card information. Just let us know if you can get to that
    part and any other reason why you think people might not want to complete the last steps of the process.
    To register you can go to: appliancecenterdirect . com/register.php

    Please get back to me asap
    Thanks!
    I ran into a few issues that I think might make a user leave your site without buying anything. Plus I have a couple of recommendations that I feel would improve your site tremendously. Plus I found a few annoying things. I think it would be best not to discuss here in a public forum. Please PM me or e-mail me at [email protected] and I'll give my short list of items I found.

    Regards,
    Dave

  3. #3
    Join Date
    Sep 2005
    Location
    Middle England
    Posts
    918
    I got as fas a the payment page but I didn't know any US zipcodes so couldn't proceed any further.

    The site is very slow to load! The home page alone weighs in at around 300k, and the checkout pages also loaded very slow - if I was buying and it was that slow I would leave.

  4. #4
    Join Date
    Oct 2002
    Location
    State of Disbelief
    Posts
    22,953
    x-cart is notorious as a processor hog, and requires some serious tweaking to behave itself (mysql optimization, eaccelerator, etc). I have a client using it on a pretty busy site and it wasn't working well until we got a low(ish) end dedicated for it. Shared or a VPS didn't quite do it.

    Just tried ordering, and it was indeed really slow. the products remained in the cart after registering, however. If you'd like to see what the speed *should* be like on x-cart, PM me for the link.
    Last edited by bear; 10-06-2006 at 08:56 PM.

  5. #5
    Join Date
    Jun 2003
    Location
    Washington State, USA
    Posts
    690
    Using Internet Explorer you get ssl secure/not secure popups when going through checkout. This is always a huge issue for consumers. They really like to see the little gold lock in the browser. This is also very easily fixed.

    Ryan

  6. #6
    Join Date
    Sep 2006
    Posts
    67

    * Nervous now

    Quote Originally Posted by bear
    x-cart is notorious as a processor hog, and requires some serious tweaking to behave itself (mysql optimization, eaccelerator, etc). I have a client using it on a pretty busy site and it wasn't working well until we got a low(ish) end dedicated for it. Shared or a VPS didn't quite do it.

    Just tried ordering, and it was indeed really slow. the products remained in the cart after registering, however. If you'd like to see what the speed *should* be like on x-cart, PM me for the link.
    Oh no! I just purchased X-Cart to develop a shopping-cart solution for a client. I really spent a lot of time researching shopping carts, and this is the first I have heard of this "resource hog" and "lots of tweaking to behave itself" issue. How serious is this? Should I kiss that license money goodbye and look for a different cart?
    I'll have a link here someday.
    Maybe a catchy slogan, too!

  7. #7
    Join Date
    Oct 2002
    Location
    State of Disbelief
    Posts
    22,953
    I'd fallen into the same trap myself for a client. They wanted to get off a PERL cart they'd been using, and x-cart was highly recommended. Unfortunately until you spend a little time on their customer-only forum or actually using the product, you don't see the slowdowns. Use the login to sign up for thier forum, and do some reading. Look especially for mySQL tweaks and eAccelerator use.

  8. #8
    Join Date
    Dec 2003
    Location
    ./Southest Missouri
    Posts
    601
    I just did some theme work on an x-cart site for a client of a client. Talk about a convoluted mess. At least it's based on Smarty, but it really wasn't much help at all.

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