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  1. #1
    Join Date
    Jul 2003
    Location
    India
    Posts
    127

    Smile True 24x7 Tech. & Customer Support

    Greetings !!

    U&D Square is accepting orders again under following plans:

    Support Plans

    A) True 24x7 Full support (Shared):
    Support Includes unlimited help desk support with 30 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
    Description:: Shared 24x7 support by level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 3 years of experience in providing web-hosting support. Familiar with control panels and all OS listed below. 30 min. response and 2 hrs resolutions.
    Costing:$1299 per team per month

    B) True 24x7 Full support (Dedicated):
    Dedicated support Includes unlimited help desk support with 15 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
    Description:: Dedicated 24x7 support by level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 3 years of experience in providing web-hosting support. Familiar with control panels and all OS listed below. 15 min. response and 2 hrs resolutions. If problem is complex or time consuming then follow up mail every hr. until problem is resolved. Total 4 administrators in one team. 4th admin would be backup admin that will work during weekly/other off of other three administrators. Live Camera access to watch your team on mobile/pda/laptop or pc. Phone access to team for contacting datacenters/Client.
    Costing:$1599 per team per month

    Ultimate Infrastructure:
    • Windows + Linux based hi-tech computer systems
    • 3500 sq. feet office space with sitting capacity of 250 people in three shifts.
    • 2 MBPS line with load balancing for 99.99% uptime.
    • Up to 8 hrs UPS backup for whole facility.
    • Maximum security to your data via hardware and software firewall and antivirus.
    • 24x7 access to the VoIP so that your team can talk to you all the time.
    • 24x7 live camera access to see your team working for you.


    High quality Resources:
    • Top quality experienced resources top support Windows and Linux based control panels and servers.
    • Deeper understanding of all widely used Control Panels.
    • All admins have done MRS (Minimum Requirement Skills) for hosting support.
    • Replacements guarantee with in 24 hrs if any of the team member is not performing as per your expectations.
    • One project manager available all the time to resolve any internal issue.


    Maximum Transparency:
    • Select the Dedicated plan and review the resumes of available resources.
    • Select the resources that suite best to you and schedule the interview
    • Talk to the resources online ( chat + webcam) or via phone
    • Take a peek at the workplace via live CCTV, watch your team working 24x7 on your mobile, PDA, laptop or computer.
    • Sign NDA and SLA for assured service quality.


    For further details please send your inquires or visit our website.. You can also send the request From here

    Note: Please note that the "Live Chat" on our website is not for sales support , it may not be active 24x7 for this offer. If you have any question the best way is contact us via e-mail or From our website

    Thank you.
    Engagement Manager
    True 24x7 Tech. Support | Better Infrastructure, Skilled People, Reliable Support, Maximum Transparency
    U&D Square Solutions Pvt. Ltd | www.udsquare.com| ISO 9001 & ISO 27001 Certified Company
    Tech Support | Consulting | Outsourcing | | 150 team members and growing

    Dedicated Support | Shared Support | Helpdesk |Live Chat | Server Management | Server Monitoring

  2. #2
    Join Date
    Jun 2002
    Location
    PA, USA
    Posts
    5,137
    There does not seem to be a list of Control Panels supported. You may want to update your thread.
    Fluid Hosting, LLC - HSphere Shared and Reseller hosting - Now with HIGH AVAILABILITY
    Fluid VPS - Linux and Windows Virtuozzo VPS - Enterprise VPS with up to 2 GB guaranteed memory!
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    Equinix Secaucus NY2 (NYC Metro)

  3. #3
    Join Date
    Jul 2003
    Location
    India
    Posts
    127
    We Support all widely used control panels including Cpanel / Ensim / Plesk / Helm/ HSPhere / Webmin/ Virtuozzo etc. also servers without any CP.
    True 24x7 Tech. Support | Better Infrastructure, Skilled People, Reliable Support, Maximum Transparency
    U&D Square Solutions Pvt. Ltd | www.udsquare.com| ISO 9001 & ISO 27001 Certified Company
    Tech Support | Consulting | Outsourcing | | 150 team members and growing

    Dedicated Support | Shared Support | Helpdesk |Live Chat | Server Management | Server Monitoring

  4. #4
    Join Date
    Aug 2001
    Location
    Ft. Lauderdale, FL
    Posts
    196
    If you can wait H-Sphere 3.0 has a new addition where they can offer support to their resellers with ease. I do not think any other hosting system can do this as of yet. So it may make it easy on both ends and will be seamless. 3.0 beta is now out and a stable version is soon to follow. The reason I posted is if the system is properly integrated it can make support to your clients very easy and less confusing for you and your host. Hope this helps!
    Jason T. Dickman - Senior Server Tech
    Cloud Based Solutions, VPS, Linux, Windows, Dedicated
    Our Internet - Your Complete Web Hosting Solution

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