Iím a newbie.Not even sure where to post my question.
Iím running a website off a dedicated server from LayeredTech . The thing is, itís a self-managed server. I donít know my *** from my elbow on what to do if my site goes down. What sort of services are available for tech support. If my site goes down I would like to be able to shoot a quick email or phone call and know that someone will be attaching the issue ASAP. Any suggestions?
Try platinumservermanagement - they seem to help quite a few people here. You definitely need some type of management service. Your other option might be to post an ad in the "employments" section and search for an individual to help you manage it.
Why? Are they not able to control a server without cPanel?
Yes, but as they say, they are not a jack of all trades and wont try to be (unlike some managment companies), they are specialists in cPanel, so this si the only control panel they provide support for.
Maybe they do support other control panels or even a server without a control panel, but as stated on their website, you have to contact them first to verify this.
The offer a good service, with many happy customers and have saved my bacon when I used them a couple of years ago by fixing a cPanel fault that even cPanel themselves said could not be fixed.
I dont think its right for you question their abilities, just because they only specialise in one area of server administration.
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