I just had a server new deployed that i submitted several support requests and while it took time to get replies and rectification for each enquiry, in the end did end up having the problem ultimately fixed, being a hardware issue.
Realistically, you do pay for what you get and leaseweb is no different to others offering servers at the low end of scale therefore cannot expect the earth and expect people to jump and ask you too how high, when paying peanuts.
I will have been with LeaseWeb for 2 years in December. They are my main streaming media server provider, due to the scalability and reliability of their network.
I also have servers in LeaseWeb for clients and have recommend them to friends on a regular basis.
Their network is absolutely rock solid and the speeds are excellent. There is a popular belief that some of the datacentres they use are not as fast as others, but from what I believe they are all located on the same network, and I have servers located in both SBP and Easynet, and there is no difference between either of the servers for speed and/or network reliability.
I have only had to have a couple of manual reboots done in the two years I have been with LeaseWeb, and they have happened within a couple of hours of requesting them.
The last outage they had of any nature was a power failiure in March, but since then their network has been 100.00% uptime (proven by 3rd party network monitoring). I think its something like 11 out of the last 12 months have been 100.00% network uptime.
They have plenty of network capacity(currently 52Gbps if my memory serves me correctly), utilize multiple carriers, are not afraid to add more capacity whenever it is needed (unlike a lot of low cost dc's) and their pricing is outrageously low.
All in all, they are certainly a provider worth looking at. I don't see myself moving anytime soon, I had loads of US providers for streaming media solutions in before and since i moved to LeaseWeb and not one has provided me with the speed and reliability of LeaseWeb (basically because most utilize crappy Cogent only for high bandwidth solutions).
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